Super 8 by Wyndham Malvern — Hotel in Malvern

I've been staying at this hotel at least twice a month for almost 2 years. I had minor problems with the older lady barging in the room without knocking and even asking me when I was going to be checking out. This was before 11am check out by the way. The rooms are generally clean outside of the spills on the walls and stains here and there. A lot of there upgrades were done poorly and you have holes in the shower walls, broken door frames dusty surfaces. Some roo.s you habe to turn the cold water on for hot water and vise versa. Again, no biggie since I generally do a wipe down and clean up when I check into the room anyways. Plus it's the only hotel in malvern that has smoking rooms and not a total crime scene. The last straw was this past weekend when I was rented a dirty room. When I advised Ms Carolyn at the front desk that it was dirty she immediately called the owners (older couple that walks in on people) and they argued with her that it was clean. After about 5 minutes of arguing they advised it would be cleaned in an hour. Ms Carolyn did not accept that and requested they clean it ASAP. The hung up the phone and came to clean the room. I was standing outside the room by my vehicle when they approached. They never greeted me, smiled, apologized or anything. Instead they looked at me with disgust. I even had to use my key to open up the door. Again, no greeting, smile or apology. They begin cleaning the room and mumbling to each other. I requested all clean bedding including the wool cover and duvet. In my mind that should be automatic, especially since we're still in the world of covid. They told me everything will be changed and new. I stayed to watch because I didn't see any blankets or duvets on the cart for them to replace with. I saw them grab the blanket from the previous guest and start to put it on the bed!!!!!! Mind you the bed had toilet paper, candy and trash on it when I was checked in. I immediately stopped them and reminded them I needed CLEAN new bedding. The lady snatched the covers up and stormed off as if I asked for her first-born child. I was in disbelief this was the treatment I was getting over requesting clean bedding. After almost 2 years and thousands of dollars spent my relationship with this location is done. I will never spend another dollar here. With that being said Ms Carolyn at the front desk is AMAZING and I have nothing but love and respect for her. If they ever lose her...

I arrived at the Super 8 out of necessity on September 25th when my headlights all of a sudden went out and stopped working, and I couldn't continue my drive to Chicago as planned. When I arrived, the hotel was already very busy, a lot of trucks and vehicles, I was concerned if they had a room. Plus, I had a cat with me, so I was extremely grateful that they took pets. I called several other hotels asking about the pets, and all of them charged $50 or more. I was very excited to learn I only had a $15 pet fee, that made my night. The front desk manager at that time, around 8:00 p.m. was extremely pleasant greeted me so nicely, and asked how I was doing? Considering how my night was going, he was very empathetic. As I was moving some things around in my car, he came out and offered me to speak to his maintenance man because he said he was very knowledgeable and might be able to help me figure out why my lights didn't work. I was so grateful for his consideration. Rickie, the maintenance man, helped me troubleshoot, check fuses, look for other possibilities, and spent a considerable amount of his time with me. Even though my rest was short, my room was very clean, the bed was comfortable, and the pillows were super soft and squishy. I was pleasantly surprised to find a refrigerator with a freezer! There was a microwave as well. I was able to unpack my cooler and refreeze my ice blocks for the next days trip. Other than my kitty hiding in the space behind the bed box support, I had a really good experience, and would...

We usually stay at a Super 8 or something similar on road trips. The price is right and usually they offer a decent place for a quick overnight. I was shocked to see all the decent reviews because this place was awful!

I was told we were getting one of the newly remodeled rooms. Remodeled is a laughable term. New bedding and mattresses (it was actually comfortable). Maybe new artwork. You could tell the shower had been redone and the vanity, but by Cousin Eddie or someone that was definitely not a professional contractor. The carpet had not been replaced and had red stains all over it. The furniture was beat all to hell. And the paint on the door trim in the bathroom was half peeled off.

If this was the top of the line I'd be scared to see what the other rooms looked like!!! I was so disgusted by how dirty and grungy the room was I hard time imagining the bedding was clean and therefore, just couldn't get comfortable to sleep. And there was no way my bare feet were going to touch that nasty carpet. This was the second worst motel I've ever stayed in!!!

Oh and the breakfast....didn't have much to choose from. Counters were dirty. Milk...you poured from an open jug...like at home!! I just could not recommend this to someone in good conscience. Especially at...