Double Eagle Resort & Spa — Hotel in Mammoth Lakes

We've been to the Double Eagle several years but this will unfortunately be our last visit. I don't normally write reviews, and the few times I have done so, was to write positive reviews, so this is an unpleasant task... but I want to warn other travelers. Here's what happened to us: We arrived late at night and made our way to the guest cabin only to find it had not been cleaned. I had to sweep the kitchen and wipe down the table and counters, which were filthy. When I looked around, I found that there were none of the usual expected supplies were left for us. No trash bags, no dishwasher detergent, etc... Even worse -- no wifi. None at all. ||Frustrated at the state of things, I quickly had to shift into dinner gear and get some food into the kids before they started to melt down. I threw some stuff in the oven, only to discover there were no oven mitts. Hence no way to take anything out without burning my hands. ||As I made my way around the unit I saw numerous broken things -- things which had brought to the attention of management the year before -- none of which had been addressed. The phone in the unit still didn't work, and the carpets were still atrocious.|Door locks were still broken, windows still didn't open, there were still holes in walls, etc... ||Every year this property is in worse shape. Which is sad because the guest cabin was once a wonderful rental. The location is great and the views are fantastic. But that's where the good news ends. ||I get the impression that the guest cabin is an afterthought and that most of the attention is given to the rentals on the other side of the road. The most frustrating thing of all is the fact that it's impossible to get anyone to pick up a phone. There are numerous numbers listed for the resort in the flier they give you but nobody picks up any of them. It's incredibly frustrating to pay money to people and to be completely taken advantage of and for nobody to take any responsibility. The one time I did finally get someone one the line, and tried to explain my frustration, the call was disconnected. Or hung up...? I hope not. But in either case, when I called back, it immediately went through to voicemail again. ||The only good thing I can say is that the property manager seemed to feel badly for the state of things and offered us a credit -- which was nice -- but the bottom line is, while I'm grateful for the credit, I would have preferred to pay the full price have had a more pleasant stay and been able to reach people and had problems addressed. I would prefer to have built up a relationship with the Double Eagle, and be coming back next year, with the same two families. As it is, I was embarrassed by the state of the cabin, and have promised my friends to find another place next year. Very sorry to share this with everyone, but hopefully it will help steer you towards a better vacation...

At check in,three young men chatting (chattering) in the office,, I was asked to sign a lengthy set of "rules" but refused to give me a copy. Was given a different, briefer, set which told us we had to strip own bed when we check our, really? (Nope, later told us not necesary!|Carpet gritty, toilet room floor diety and hair in corner.|Fireplace did not work, told it was only decorative anyway.|Freezer area if frig needs defrosting.|Use dishes washed by prior guest.|Bath towels are old and thin, not resort quality.|Do NOT stay on lower floor of "resort rooms" thin ceiling/floor above sounds like herd if cows above till 2 am.|Dangerous frayed lamp cord between beds|Patio chairs need cushions.|No microwave in room|Dining room not classy, more like a college cafeteria. Bar is better but way too small. Staffvthere was pleasant but clearly understaffed and poorly trained or supervised. One did not know the bar served tacos on Tuesday like a sign a foot away mentioned ( we asked, what kind).|We assumed our room would be in main building but they are in several four plexus around the lake. That was nice but again, chairs need cushions and insist on an upper unit.|We would have enjoyed wine and snacks in the main(?), building in front of a roaring fire, alas. Nothing like that and no staff to do it.|Would we say again? Yes.|Would we recommend? Yes.|Is it what it shoul/could be? NOPE|Is it worth $300/night? No, but in this day and age and compared to so much junk out there I would say yes or just go buy a trailer or camper.|Breakfast should be included but for only 12 (?) rooms without a kitchen I see why it is not. So perhaps a "cabin" is a better choice for many?|Get rid if the stupid coffee pot and put in Keurig. Funny, not! The little basket had two empty coffee packs in it left there by a prior |guest. Not checked by staff.||So, who runs this place, who owns it? Seems like an absentee, corporate investor and not a hands on pride of ownership type.||Finally, we did not respond to the survey we were sent a few days after our stay. It was stupid as are many such. Asked to rate certain things, there is no N/A. We did not use the bar, the gym,...

It was an insane visit but ultimately led me to absolutely adore this spot. You can tell it's been in better financial times in the past, maybe just trying to endure things post COVID with short staffing and maybe us being there in the off season!?!

First, it felt like it was 100% out of a Twin Peaks episode -- just needed some damn fine coffee and pie at a local diner to make the narrative complete.

Pros: lodge stylings, a wonderful building with indoor swimming pool, hot tub, spa, etc. with funky old mining train decor and skylights that is clearly also the fitness center for locals, cozy bar space, and tucked in the trees.

Downsides that actually turned out to be upsides because they were just too good to be true: took us nearly three hours to get a key as their system went down and no one knew how to use the manual keys (I literally watched the manager dive over a balcony railing trying to get into a room through a sliding door and my partner who is in IT stepped behind the desk to try and troubleshoot), the bar tender had absolutely no idea how to make any drinks or pour draft beers but was so earnest and eager to learn (we had a hilarious time teaching him how to make simple 1-1-1 cocktails like a Negroni), retiree aged folks were fly fishing in a tiny pond on the property that looked like the kiddie pool version for training newbies, a giant hole near the pond turned out to be a water issue that the bartender told us the manager dug himself in his sport coat a few days ago (this was the bartender's way of conveying the manager's can do attitude which we came to be absolutely charmed by in the end).

Writing all of the above doesn't really capture how fun and funny our stay was. I'd choose it again over a chain hotel without a doubt just to get the charm and hopefully some more hilarious stories/ memories. I hope it stays open...