Red Lion Inn & Suites McMinnville — Hotel in McMinnville

I was a little dissatisfied with my stay this past Sunday. I decided to get a family suite so my daughter to swim and my boyfriend and I would be able to watch the Superbowl (we don't have TV) and have some fun family time. I arrived for check in at 3:15 I was told by the gentleman at the front desk my room was not clean yet but I could grab a water and take a seat in the lobby and they will get right to it. I am a reasonable person so I sat. Mind you the game started at 3:30. We waited in the lobby until 4 when I got frustrated of waiting and told the guy we were going to eat and asked for a call when the room was ready. By the time the room was ready it was almost 5 when we checked in. That's almost 2 hours after check in and over an hour after the game started. Since pool rules are adults only after 9 this significantly impacted my daughters amount of swim time also. On a side note there were also no clean towels in the pool area. The staff was friendly and the rest of the stay was nice but frankly my room should have been ready at 3, especially since I paid for a suite. I am a rewards customer and this will definitely impact my decision to stay here again, and if I do I guess I should call and tell them I'll be checking in at the actual...

I don’t like leaving bad reviews for businesses because I too am a small business owner. That being said, my review will not address any of the current employees that are there daily and only covers the hotel and the hotel area management. He’s rude, disrespectful and doesn’t even know how to handle customers complaints. I stayed here a few times until I found a substantial cockroach infestation In which after being told by the manager that they had an infestation 3 weeks prior and were told “they were rid of the issue” the area manager proceeded to tell me that I must have brought the infestation to the property with me Now I’m not sure but sounds like he’s blaming me, a paying customer who has spent thousands in his hotel? Someone please explain to me what this guy is thinking? This is a hospitality company. Or, so i thought. Poorly handled and poorly executed by him and his team after arriving on the scene in the second day and by the 3rd day. I still didn’t get any answers from anyone. So the morning of the 4th day I was told to leave the hotel after confronting the area manager. Really? Your asking me to leave and not the non paying guest? All 9000 of them? Thanks I will never be...

My work cancelled me after one day this week and the receptionist refused to let me check out early. It may have stated in the fine print that you can’t cancel early (nowhere that I have been able to find) but Red Lion has just lost my business permanently because of this business practice. This is not the only motel in town. From now I’ll be staying at the Comfort Inn and only booking one day at a time.

Both the manager and receptionist I spoke with were extremely rude when I explained my situation and asked if there was any way they could assist me. They could have offered to move my reservation to next week when I am returning for work but the manager instead said there’s nothing he will do and sneered at me saying NICE DOING BUSINESS WITH YOU before abruptly walking off. I am an ICU nurse and it would have been nice to have more support from this business. I gathered my things and left in tears after that rude exchange but I’m grateful it happened now because I don’t want to be supporting businesses who treat people like that and I will be posting about this on travel nurse websites to warn others. Thank you for showing your colors, it was worth...