Courtyard by Marriott Lincroft Red Bank — Hotel in Middletown Township

We used this hotel for our wedding room block. First, Kate (event coordinator) is phenomenal and so extremely easy to work with. I give her 5 stars. Everything else (besides Kate) was terrible. I had reached out to Courtyard by Marriott in the Fall of 2019 after booking my wedding venue in a nearby town in Sea Bright NJ. I explained very early on that we have a larger wedding (~200 people) with the majority of the guests traveling from out of town. I requested to reserve a 50 bed room block. I was told that I am only allowed to reserve 20 rooms at a time per day. I again explained that I can guarantee 50 beds to be booked, although I was told that this is the hotel's policy. During this time, I also booked the hotel bar for $200 after my wedding. Additionally, we booked the Atrium Room the next day for a breakfast for our guests. Unfortunately due to the global pandemic in 2020, our wedding had to be postponed to 2021. I immediately reached out to the Marriott to have our room block reservation switched. I made it very clear that we will need to keep adding more rooms due to the high volume of out of town guests that would be arriving. Many of our guests had already booked rooms, although many due to the uncertainty with the pandemic were holding off. I still stated that I can guarantee 50 rooms BY CREDIT CARD and again was told they are unable to complete this request. I sent out my wedding invitations in Aug with the directions cards indicating our room block at the Courtyard by Marriott. I received notice a few days later that one of my guests attempted to book two king rooms although stated that there were no more available. I was very surprised to hear this as I e-mailed Kate on 8/9 stating that my invites were in the mail and I need more rooms added to my reservation. I called Marriott immediately and was transferred to Kiernan Newman who stated that she is the general manager. Kiernan was curt, rude, and not helpful in the least. She bluntly stated that she has overbooked the hotel with weddings (7 that weekend) and there is nothing she can do for me. Ms. Newman stated that the hotel is fully booked and there are no more rooms available. I was in complete shock as this is the hotel my guests should be staying at. I had a room block by contract, I had purchased the bar at night for $200, and I had the breakfast room reserved for the next day. I was told by Ms. Newman that it is not her problem and there is nothing she can do about it. She told me to call other hotels. Horrible customer service. The hotel should have alerted us UP FRONT that they were fully booked, and we would have chosen a different hotel for our guests. We spent days scrambling 2 months before the wedding to find another room block. Luckily Kate was able to rectify the situation and provided us with more rooms eventually. Another issue is we requested to have our suite cleaned after the guys got ready there, which it was not AT all. Lastly, we were the only wedding to book the late night bar but anyone can go there( you just pay to keep it open). The bar was PACKED and my wedding guests were waiting 30+ min to get a drink. We should have had priority at the bar,...

A Rare Gem of Hospitality – Tara Sets the Gold Standard in Guest Service

From the moment I arrived, it became unmistakably clear that Tara is not just an employee in the hospitality industry—she embodies its highest ideals. Rarely does one encounter someone whose blend of professionalism, warm charisma, and intuitive attentiveness transforms a standard hotel stay into a truly memorable and uplifting experience. Tara is that person.

Let me be unambiguous: Tara doesn’t just meet expectations; she surpasses them with such effortless grace that one begins to wonder whether she’s part concierge, part empath, and part miracle worker. Her approach to guest care is the perfect balance of refined professionalism and genuine human kindness. In every interaction, she exudes a level of patience, poise, and perceptive intelligence that speaks volumes about her character and her deep commitment to excellence.

From check-in to checkout, Tara maintained an exceptional standard of service, never once appearing rushed or mechanical, despite the busy pace of the front desk. She greeted each guest not merely with a smile, but with an attentiveness that made you feel seen and valued. I witnessed her seamlessly handling a range of guests—some cheerful, others less so—with a calm, gracious demeanor that never faltered. Her compassion doesn’t feel scripted or superficial; it’s sincere, almost pastoral in its gentleness, and always paired with unwavering professionalism.

What particularly stood out was her proactive communication and problem-solving. When a minor issue arose with my room, Tara not only resolved it swiftly but followed up with an unexpected kindness—checking in later to ensure everything was satisfactory, and even recommending nearby dining options that matched my preferences. In those moments, I didn’t feel like just another customer—I felt like a welcome guest in someone’s carefully prepared home.

The hospitality industry thrives—or falters—on the strength of its people, and Tara is, without exaggeration, the kind of professional who elevates an entire establishment. Her presence alone is a mark of excellence and a compelling reason to return. I can say with complete sincerity that she is one of the most extraordinary hospitality professionals I have ever had the pleasure of encountering.

If the heart of a great hotel is found in its people, then Tara Cassidy is its pulse—steady, strong, and utterly...

I coordinated a breakfast the day after my wedding for my overnight guests. I made it clear that there would be 45 guests for breakfast and I was told that I would be given a room that was supposed to seat 40 at one time and that there would be enough food for 45 people. In reality the room only seated 32 comfortably. There were too many seats at each table and people could not fit with their plates. As people were getting up and leaving, their plates remained on the tables preventing other guests from sitting. I bused tables and cleared plates continuously to make sure that my guests could be seated and that they were comfortable. The servers stopped in occasionally but not enough to clear the plates to accommodate my guests. When the breakfast was over I went to pay the bill and asked to speak to the manager. I informed the manager that I felt the service was inadequate and that the room was unable to accommodate 45 people with the service that was provided. The first statement that she made to me was that she was not going to take anything off of the bill. I explained to her that I was not expecting a discount and that I was just informing her because she should know how I felt so that she could manage her facility appropriately. She became angry with me and told me that she was going to charge me for 60 people instead of the 45 on my contract because there was no way that the 3 servers were unable to accommodate our group along with the group next door so ineffectively. When I told her my contract stated that I would be provided enough seating and food for 45 people and that I would not pay for 60 people she began to interrupt me and yell at me in the lobby in front of my guests, husband, other hotel guests and hotel employees. I told her that I was willing to pay for what was in my contract and nothing more and she called the cops on me. She was rude, argumentative, defensive and unaccommodating to me or my party. I am terribly disgusted with my treatment at this facility. After screaming at me, embarrassing me, interrupting me, threating me and calling the police on me she agreed to charge me for what was in my contract. I have never been so poorly treated especially with my contract in hand trying to explain to her what was agreed upon on and how I felt the service...