Hampton Inn Riverside March Air Reserve Base — Hotel in Moreno Valley

We have stayed here about 12 nights over 3 stays in the past year. The first was nearly perfect, with the exception of some small problems with maintenance items that we assumed were due to new construction bugs. The second stay was not as good, primarily due to problems with the breakfast items being barely warm, with no microwave available in the Dining area. We were not deterred from trying a third , and absolutely the last time! The hotel now describes itself as being “pet friendly.” They clearly put pets over people! Our first night we were awakened at 1:00 AM by a barking and howling dog. Finally, around 1:45 AM My wife went to the front desk to ask for help. The clerk first told her they ARE a pet friendly hotel, then asked if we talked to them. There was nobody but the dog to talk to! The clerk called the room and nobody answered. I man wandered into the lobby and was probably intoxicated because he needed help pushing the up button on the elevator. The clerk helped him. I realized he might be the dog’s owner so the clerk went up to the room and that was the case. We were told it was handled so my wife returned to the room. She was going to stay in the lobby until the dog owner returned. The dog remained quiet the rest of the night. The next morning we asked at the front desk if that particular tenant was leaving and they assured us that they were leaving that day. The second night, a dog, possibly another one barked for an hour or two, but at least this dog was further down the hallway. We didn’t bother to report it to the front desk based on the total lack of response the first night. The next morning we asked if there were any areas of the hotel that were not pet friendly and were firmly told “No, all areas of the hotel are pet friendly.” Our third night was “Bark Free.” I should mention that we are former dog owners, and current dog lovers, who never left our dogs, many of which were barkers, alone in a hotel out of respect for fellow guests. When you are trying to sleep, you don’t really care about the hotel being pet friendly or if the clerk “thinks” there is a dog show in town. The total lack of concern for our comfort, and the attitude of the front desk staff will preclude any further stays...

The lady that checked me in was sweet and nice. I booked a parking rate that should have been included with my room. So imagine my surprise when I get to the hotel and my room is almost $20 more than what was booked and that did not include my animal security deposit of $50. The women who checked me in had no clue why my rate was higher, she also had no clue of what rate I was speaking of when I told her what it said online and she was not interested in finding out or fixing it. The room and hotel itself is very nice and it was very convenient to the business I was there to handle. The dog park could be just a tad bit bigger but I’m glad they had it. One of the reasons I booked the Hampton is for the dream beds and I’m not sure if they no longer offer those but this location didn’t have a dream bed it was in fact a nightmare. The pillows were good and plentiful though. There was no wine or beer in the taps so that was bummer. The breakfast was mediocre potato, sausage and fake eggs… I think there was waffle station but I’m not positive after looking at those eggs I didn’t eat anything. The coffee bar was really good though. I had several cups. The next day I checked out my room early so I can get back on the road and I left a $200 dress in the closet by accident. I called the hotel and spoke with the lady at the front desk explained the situation she put me on hold and came back and said she spoke with housekeeping and nothing was found in the room. I was devastated. I said it was there someone took it and kept it for themselves. I made two mistakes here one I forgot my dress and two I expected the hotel staff to be honest. At least keep it for a period of time in case the owners call or come back for it. Then it can be up for grabs. Also we are registered guest so it’s nothing to find something and inform the guest you have it. You have each and every guest’s information we are not strangers in the hotel. It also took the hotel over 5days to process my transaction, I was not refunded my full $50 pet deposit I was charged for parking when it was included in my park & stay rate that I kept telling the girl I booked and for that I will never stay at another Hampton inn especially this...

This is my second time staying here due to company training and the check in today was a freaking nightmare. Neisha has 0 customer service skills, her eye rolling and lack of attention to detail are the main reason I would never ever stay here again. My reservation was booked through my company and when she couldn't find my name she just started acting super rude and she wasn't even trying to be helpful 😒. After everything got sorted out and I was assigned a room, I asked her for water and a snack ( I usually don't ask for snacks but I was legit starving 🥴) and she was like "well I can't be giving out snacks like that" and started rolling her eyes so hard that I seriously thought she was posses 🤣🤣. She's super unprofessional and has no business being at the front desk gretting guests since her costumer service skills are none existent. My previous checkin experience was super smooth and the 2 girls who helped me that day were super professional and friendly. The hotel over all is quiet and clean, with an ok breakfast buffet that doesn't really have a lot of vegeterian options other than fruit, they also have a nice pool and a small gym. This place could of been a 5 star for me, but thanks to Neisha's attitude I have to deduct 2 stars, because honesty nobody needs to be treated the way she treated me when all you want after a long fly is some water, a snack and a place to rest and relax. Even though she was the worst I still think this is a GOOD PLACE TO STAY AT 😊. Maybe she was just having a bad day, and I encountered her at a bad time, but just want to warned future guest that this is how she acts so they don't get caught by surprise by her rudness and unhelpful behaviour....