Dunsmuir Lodge — Hotel in Mount Shasta

The gentleman at the front desk was very nice while checking in. We got the double room door number 12 for the family. When we first checked into our room we noticed at least 50 ants crawling all over our toilet. Not including the ones on the wall in the bathroom, or the ones around the room. We quickly brought this to staff and the gentleman said ants must have crawled into the room when they left the front door open while washing dog urine that was in up front of the room. (I say bs!!) They were coming in from the cracks on the walls and elsewhere. We left for a few hours. When we returned, we noticed the staff left a can of ant spray on the toilet along with a rag to I guess wipe up and kill more ants. Looked like they did kill some of the ants. There was ants crawling on that rag and more that we found in the bathroom. We again brought this up to the staff and said this was unacceptable. We’re leavin.We wanted a refund. The guy said all he could do was refund only one of the two days and he’d talk to his boss about the other. We never stayed more than 20 minutes in our room. I can’t believe management would think this is acceptable for a family to stay in. The pictures online look better than reality. We had some sketchy people staring at us sitting outside of their rooms drinking and smoking cigarettes. The front office is old, dirty, and not presentable. Take your money and...

Wish I would have had the opportunity to stay here. The lodge was recommended to me by a co-worker and I had reserved a weekend stay to celebrate my birthday. I was very excited to go when the day before the trip our home sewer pipe burst. I called the lodge immediately and explained the situation stating we would not be able to make our trip given the circumstances. I was told they have a 3 day cancellation policy and would be charging me for the stay regardless. I asked if there could be any leniency should they rent the room and was told no. The next day a very rude man called me and stated he must have my 3 digit code on the back of my credit card in order to charge me for the stay. I gave it to him only because I was up to my ears in sewage (literally). So, they got my $200 plus whatever they rented the room for that weekend. I understand policies are in place for a reason but taking money from someone just to take it is awful. I learned a big lesson about not going off of a co-workers recommendation - will look elsewhere in the Dunsmuir area when I get the opportunity to explore the...

Eric the owner, was kind, and super accommodating- I was nearly stranded with my Vrbo having cancelled on me last minute, and traveling with a fully electric car and 4 children, we were rolling the dice with each place that we had found that we could have stopped at before we ran out of juice. ||SO fortunate for us that The Dunmuir lodge had an opening on a packed weekend, and we couldn't have asked for more. The room was comfortable with beds that we all slept well in, a mini fridge, wi-fi, bathroom and dining area, with a lovely tea/coffeepot and add -ins ready for us in the am. Cable movies kept my kids busy before we crashed for the night, while Eric's last-minute food options calmed my kids rumbling stomachs, and our car was fully charged and ready when we woke up in the morning. ||It was literally and figuratively a brand new day.||I would highly recommend this location to stay, it is quiet and peaceful, and Eric let my kids play with his cute...