Terrible experience here, I made an appointment prior day to have a motorcycle tire swapped. I got there in the morning and I was quoted $50... Their shop rate is $60/hr ... No way it's taking more than a half an hour. He said he would do it for $40.
They found another reason to dismiss me because I didn't have a spare tube. If you want to dismiss business and customers do it on the phone and don 't waste an hour of their time.
HRF in Yreka did it for $25 and used the old tube, to be fair, I guess they were supposed to charge me $20 more because I didn't buy the tire there, but they stood by their phone quote and did the job in 15 minutes, I left a tip.
I will never be back to Dunsmuir tire, and I will not recommend them to anyone... Quite the opposite infact. They owe me $10 in gas.
Edit: I guess they are $120 an hour according to the response, might want to take that sign down in your showroom that says $60 an hour, also for such a surcharge maybe expand your services to include tires that follow install procedures that mirror a child's bicycle. (a tube instead...
Read moreThe hospitality at this place is truly outstanding. My friends and I were on a road trip when we unexpectedly hit a metal ladder, causing two of our tires to be slashed. We were towed to Dunsmuir Tire Service at 4 AM. From the moment their store opened at 8 AM until closing time at 5 PM, Tony and his team went above and beyond to ensure we were comfortable and taken care of.
Unfortunately, they didn't have the size of our tires, which wasn't their fault at all, as we had rented a car with a very specific and unusual type of tire. Despite this, Tony and his employees checked in on us throughout the day, making sure we were comfortable and offering any assistance they could.
Even though our situation was quite stressful, the exceptional service provided at this shop turned a difficult experience into a memorable one. I would highly recommend Dunsmuir Tire Service to anyone in the area who needs tire services. Their dedication to customer care is...
Read moreThis tire shop is absolutely wonderful. We were on a long trip home up to North Idaho when my SUV started vibrating badly on the freeway. This shop fit me in on a total last minute notice and assessed the situation immediately. They found my rear wheel to be studs snapped due to the last mechanic (at another shop) not tightening the lug nuts. So scary. So they immediately checked all the rest of the wheels. Steve was super friendly and expressed a lot of knowledge, care, and concern for our safety. I appreciate everyone at the shop for helping keep my family safe on our long journey home. I also appreciated the friendly...
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