Motel 6 Las Vegas, NV - Motor Speedway — Hotel in North Las Vegas

I have stayed here several times, & it is hands down the best of all Motel 6 locations in Las Vegas. It is always very clean, & housekeeping is friendly & usually remembers me. Tierra of HK has frequently provided me with extra towels, & she is very friendly. I enjoy chatting with her. Ebony the asst mgr & the general manager are very nice too, very down to earth.

My only issue is the variable customer service at the front desk sometimes, depending on who you get. Usually it is great, but Elibet disrespected me on a level that was unacceptable. I didn't expect that from her, as she used to always treat me very well. When I didn't see her, I'd ask where Elibet was, as I was so used to her.

I waited 5 to 10 minutes to get a key remade for a new reservation to extend my stay, as Elibet was helping a group when I arrived. Elibet ended up going down the hall to speak with HK, & once she finally came back, she proceeded to ask a man that just stepped out of the elevator with his suitcase if he was checking out. I interjected, saying we've been there, saying he is last vs first. Elibet proceeded to make light of it, saying I still have to check in, rolling her eyes, then saying she has never disrespected me. She disrespected me by doing & saying that.

It is common sense & basic professionalism to take customers in order of who arrived 1st to last. You don't pass over those already awaiting assistance for the person that just walked in. I later let Elibet know once she was alone that I didn't appreciate that, in which she responded by talking over me, basically working to justify her actions.

In the end she apologized, but it wasn't sincere. This experience greatly affects how I feel about staying in the future. It just seems that nowadays, consistent good customer service is hard to find. The more you patron, the stranger that customer service usually gets. It's almost as if you're taken for granted as time goes on & with each subsequent stay or visit.

I have noticed since that stay that in some ways, my service via the front desk has suffered, & i believe it has been for my expressed views on that prior stay, as I have stayed since. However, my experiences shape how I feel, & that is organic. I cannot change that until I see consistent positive change that continues over time as I experienced prior to having negative experiences here.

I cannot I'm good conscience rate last stay, as some issues arose with my room that resulted in a room change. Some things were ok, & others were not. It is known that I like to take my pick of the availability, & that has always been my approach, for any & all places I stay. If that changes, I look upon that negatively, as I value that above all. I do that at my favorite in Las Vegas also, the Vdara. I know some of the employees there, & yes I have frequently called in advance to ensure they have something I like before booking, with the room being held for me. I love that.

The other locations run half the price of this one, even being closer to the strip and action, but it was the customer service, quietness, friendliness, & cleanliness that made this one stand out to me. One housekeeper, Rhapsody, even found the rooms with strip views for me a few stays ago, after Maria of night shift initial stay said they have none.

Some People seem to forget why they have their jobs & opportunities. Patronage is why people have jobs. Without customers, employees are not needed, so it makes no sense to disrespect those that are the very reason you have a job in the 1st place.

What you don't have skill wise can oftentime be made up for if your Customer service is great enough. Customer service is everything, & I would gladly grant 5 stars if customer service here stayed consistently good. Both Nights & mornings, I have occasionally shown up to the front desk, & I couldn't get help, as no one was there.

I like the quote by Sam Walton of Walmart, saying the customer is the boss, & they can fire you at any time by taking their business...

This Motel appeared to be in a nice environment, & it is. The outside is mostly quiet but not so clean since they allow pets, there is dog poop all around the building in their rocks. The doors and handles to entrances look as if they are hardly ever wiped down. They offer hot daily coffee and tea which is nice & also a microwave in the snack room but the microwave never seems to be clean enough to want to use it. The 3rd floor is where my family & I were placed upon arriving for our stay, we arrived at night & the room appeared to be clean until bed time when we tired and laid down in our beds. I was itching like crazy & we all had trouble sleeping through. Morning came I hopped up & pulled all sheets & blankets back & it was so NASTY! Pee stains, hair, holes & other mystery stains all over the place. The pillows were over used & stained as well. Underneath the beds were BLACK & filled with dust. Also the toilet had a spot of urine & poo in it! We took pictures & took our complaint to the manager. He discounted us & gave us a free night, also staff gave us new everything to replace the trash that was in there before.. the nightmare didn’t stop though. You can get housekeeping to clean every 2-3 days but the light skinned loud ghetto lady with an ugly attitude that works the 3rd floor constantly skipped our room. She was denying us service after the complaint we had about our room.. 1 of those days she did decide to mop & clean the bathroom but approached me & my visiting mother as we arrived to the room after being out. The lady had an attitude, she was disrespectful and very rude. Being 8 months pregnant with two small children I chose to dismiss her rudeness & left it to my mother. Anyway, after still being denied service during our stay we switched floors. The housekeepers on the first floor are sweet women and men, thank you. Although I had to thoroughly clean our room down there from pet hair being all over the place, service was nice. The only other thing that we did not like were the quality of the towels the motel offers. They were mostly clean but very thin & would shed after drying off, so you’d itch if the residue was left on your skin.. Overall the long stay we had was Okay but we have never dealt with these type things before .. We usually stay at 4-5 star hotels since moving to Las Vegas but decided to save on the resort fee and higher deposit for a bit as we search for our permanent home.. We rather just go back to paying those fees for comfort since my fiance works hard daily & I have small children to look after on top of being far along in my pregnancy.. We do not recommend staying at this Motel 6. Unless you don’t care about cleanliness & your stay if for 1 night! Great for truck drivers but Terrible for Families...

I booked on Expedia and drove a the way from California and came to the hotel to check in. I walked in and saw a blacked man named Scottie and he told us that "the linen" were not ready and that I would need to go somewhere to book. Scottie treated me as if I didn't understand English and make sure I didn't come back again that night. It was 5pm and he said the "linens" not ready which don't make sense to me. But I said ok. I said that I suppose to get an email about the cancellation which I checked and I did not get anything. So I told him to cancel the booking and refund my money. He act like it was fault or that it's not his job to refund me. He said Expedia would refund me. I told him to find my booking and refund me right there and then . He said he could not find my name. He said all the refund is done by Expedia. So I searched on Google for Expedia customer service. I called right in front of him. As I was calling and trying to get to the customer service. He started to print out a paper which "supposed" to be a cancelation. I thought the issued was resolved at that point. I look at the paper (see the photo) and on it, it said "total Refund:$0." And "reason canceled: Found a better deal". So I got customer service on Expedia and one nice lady told me that my order was still not "refund" she helped me with the refund process. I don't know if this is a shady business or how Scottie conduct his business or the way he normally deal with customers like this. But I don't know why he would lies to me about the not "having linens" ready which I thought was the dum.bes. reason he would give to a customer. Hey Scottie if you think I booked a cheap price and want to save that room for someone who pay you higher than just be honest and tell straight to your customers. Don't let your customer drives 13 hours and found out they have no where to stay. Second, I don't know why you lied to me and gave me fake printout about the refund with zero dollar refund on it and the reason was found better price... If you reason to me was "not having linens" was too shameful to be put on documents paper the, then just tell straight to your customer. Don't play game with them and gave them a fake paper with zero about refund on it. If I had walk away with that paper and not called Expedia on my own, I would lost that booking money already. This is serious business misconduct and shady way of dealing with customers. We had to sleep in car that night....