Things we loved. You can feed the fish and turtles at the pond (they provide the food), it was nice having a balcony, if we needed anything in the kitchen the front desk was good to send it over (they are very slow, sometimes it was faster to walk to the front desk and grab what we needed) it was nice having a TV in each room, beds were comfy, lots of storage space in the kitchen, closets in the bedroom were wide and spacious, a washer and dryer near the unit, the main pool and hot tub always had a great temperature. We loved the robes, those were so nice to have. They let you borrow puzzles and games from the clubhouse. Things we would have liked... Ceiling fans in the bedrooms, 5 of us didn't get much rest throughout the week we stayed, the rooms would feel too cold or too hot, it fluctuated through the night, softer towels (the pool towels were great, bathroom towels were a bit rough), newer (firmer) pillows (you could feel the inside of the pillow coming apart), We enjoyed going out on the balcony late at night and in the mornings, the sliding glass door was very hard to slide open, and even harder to shut. Two of the 7 days there was construction going on at the main pool, there was no heads up or explanation. Our first day we ended up leaving the main pool due to a group of people who were drunk and talking about things I didn't want my kids listening to. We went to the other pool, it was freezing cold and looked like it hadn't been cleaned in days. Thankfully we only had that problem one of the days. Overall we had a great week spending time together as a family. As for future vacations I don't think we will come back. I'm not sure I would recommend this place for a family, maybe more for adults wanting to come...
Read moreThe resort is located within a gated community at the boundary of the Palm Desert and Indian Wells communities.
There are 10 total buildings associated with the resort. I believe RCI exchange guests generally are assigned one of the first six buildings. Each building has six units, four down and two upstairs. Each building has a jetted spa (except building 1 and 7-10) for the exclusive use of those living in that building, and a free laundry. The units are well maintained as are the grounds.
Our unit was in building 2, a two bedroom located downstairs, on a side wing of the building, with a lovely view of the pond. The unit has a large living room/dining room combination and a spacious kitchen. Both bedrooms are large and the primary has a king bed and a nice ensuite with a shower. The second bedroom has twin beds. The other bathroom has a tub/shower combination. There are flat screen televisions in the living room and both bedrooms. Wireless internet is good and free!
We have been coming here for a number of years and have always enjoyed our stays. All the staff are friendly and welcoming. I have to note that some of the unit furnishings are getting worn and in need of updates. Even with that said, it is still a great place to stay, relax and sightsee the area.
The family pool is large but was not noisy at all. There is an adult pool located adjacent to the office.
Resort activities are back in place now. They are complementary and include movies, ice cream, wine and cheese and grab and go breakfast snacks.
Being a gated community with minimal traffic, it is a good place to walk or jog on the level roads. There is a larger clubhouse, utilized by the entire complex, which has tennis courts, exercise...
Read moreOur family has been return gusts for a few years but this time was a bad experience. I hate to sound like the complainer but there were so many issues with our room that i couldn't get comfortable. First upon arrival there were dead bugs in there. Two burners on the stove did not work, i called for towels and tissue the first evening and no one picked up all evening. When someone came out to get the bugs he went out the paTio door the screen came off. The complimentary toiletries in the bat3 were left over from another guest. How do I know....it had soap residue already on it. After checking the bed i found what appeared to be blood on the sheets and a bug on them. luckily i found a lady who changed the bed. Then i went to my room to find out my key cards were not working. Then went to the front to have them recharged only to still have to wait in 112 degree weather. They literally had to take my door handle off to repair it. We were placed to the far rear of the property in rooms that surely haD not been used regularly because there was dust build in places. When we previously stayed each time we were placed on the main entrance side. As a repeat visitor I was completely dissatisfied with the property up keep and cleanliness in my room. Don't get me wtong the service from the staff i encountered was great. I just felt many of those issues should not have occurred if they were really cleaning and or maintaining the property for an ultimate experience. This is just my story whereas our group was larger and had their own horror stories including a b.o. air conditioner. I'm just a disappointed visitor and probably ...
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