Worst hotel experience ever...well might tie with the time a hotel we stayed in had caught fire...but at LEAST that was out of the HOTELS control! Checked in and walked into 'my' room and about peed my pregnancy pants while grandpa ALMOST had a heart attack as he's walking out of reliving himself before bed...good thing cuz his bladder is probably worse off than mine...needless to SAY that we DIDN'T plan some old man and late 20s romp around the bedroom nor did we know EACH OTHER. Then was given room with a smaller sized bed and smoking of all the rooms to boot so the CHEAPEST room available while I had pad for the second highest but was 'NICELY' 😳 told that I DIDN'T have to worry about the price difference and they would cover it...more like try to cover that while some people may have an id-10-t (idiot) problem I on the other hand am TOO MUCH into saving money (ironically after just splurging for a hotel while visiting family...get this...to AVOID STRESS...story of my life though) BUT this woman for the life of her did NOT understand that she's NOW OVER charging me and that in fact she's NOT being this oh so sweet hotel manager giving me the penthouse upgrade but in fact I had booked and even paid EXTRA for a smoke-FREE room that WASN'T a penthouse suite but right under what is their 'ghetto penthouse suit' and they decided since Grandpa and I WEREN'T going to advantage of the SUPRISE RANDAVOO that THEY TRIED to set up because NO matter how hard we tried would NOT being making a baby since there's one already growing and unfortunately he DIDN'T look like he would be up for the challenge of getting my boyfriend to allow his wrinkly hands to touch me in anyway NO matter how MUCH EXTRA textured sensation they may offer that his a strong stud in his 30s may NOT be able to provide me...just yet(call me an optamist...but just gives me something to look forward to later in our life😉) so I was outcast to their 'dirty smoke filled basement' but was STUCK PAYING for the 'GHETTO RANDAVOO PACKAGE' then after coughing so hard the Mr in my stomach got MAD at his hotel for the vibrating bed he sleeps in being stuck in the on position so he then took the opportunity to let the staff be known that he was not at all satisfied with the conditions so he entered me in a peeing competition and end result for Talley of flushes is I was the gold medalist and Grandpa was a close second being beat out by 12 flushes...THEN the little Mr was ready to order room service to witch I assigned the boyfriend the task of getting the 'hot complementary breakfast' as I tried resting a bit longer and hell I DIDN'T want to loose first place in the LAST quarter so Smokey coughing was the only surefire way to ensure my victory...then when the desperate to feed the tired and grumpy pregnant lady boyfriend came back to the room holding a shield rather than food I learned he was protecting himself for when he told me that there was ONLY bread and some package danish things and 2 of them were moldy so he FELT he would become an instant dr and NOT give me penicillin...and his coffee was just black watet without any sugar or cream offered...so NOT even could he have a thing to help deal with the hangry hormones I was dishing out....after arguing for a correction in the room at LEAST to stay the next few nights of the family vacation WITH the overage we paid taken off the following night and met with nothing but refusal and stupid reasons and answers as to WHY that WASN'T an option... I was THANKFUL I screwed up booking and only booked the 1 night... Then to reward me for winning the Pre competition I was charged an unexplainable EXTRA $37 I was NEVER informed of nor was it on the receipt and WASN'T the deposit either and we got THAT ALL BACK...SOOO we decided to go with the LEAST STRESSFUL of the family vacation sleeping options and slept in the car! (The hotel that was same price as this hotel shoulda been had car beds and no...
Read moreThey charged me $20 for my service animal and when I checked out they said they were keeping it. I explained it's a service animal there not allowed to do that. The owner after yelling and arguing told me NOT TO COME BACK AGAIN! I didn't do anything wrong except ask for my money back because the law states they can't charge me! Since he has to return the money for a law that wasn't created by me I'm told I'm not allowed again. I've literally stayed here over a dozen times and since he can't collect an extra $20 I'm told not to never come back. There was zero problem until that point I already checked out and talked to this man. It wasn't until I came back in to explain their wrong he got mad. They even tried keeping it after I told him it's against the law. Tried saying just this one time we will keep it and even tried snatching it back once it was handed to me. What a JOKE over $20! You don't have to tell me to not come back. I'd never give my money to a disrespectful money hungry law breaking person like you. It's a nice place but that was just wrong I'd seriously go somewhere else. You can't tell someone not to come back and be disrespectful, loud, and vulgar cause you have to lawfully return their money. 👎
California motels are not allowed to charge extra fees for service dogs, including cleaning fees or deposits, as they are considered an extension of the person with a disability. However, they can charge for damages caused by the service animal, similar to how they would charge for damages caused by a guest without a disability.
California motel cannot legally tell a guest not to return solely because they had to return a deposit for a service animal. Service animals are legally protected under the Americans with Disabilities Act (ADA) and California state law, and cannot be...
Read moreI gave it a 3 because of it's barebones quality and lack of nearby real restaurant. As a low end travelers hotel/motel, and at the price, it exceeded all other expectation. Rooms were fresh and clean smelling. No musty, moldy smell nor excessive cleaner/air freshener smells. Bed was tremendous and came with four good pillows without having to ask for the extras. Noise was not a problem once we unplugged the fridge even though it's only a short block from the 5 highway. No coffee in room but coffee goes out in the lobby at 6:00 a.m. Staff was pleasant and professional. No surprises with the room rate. So where's the "but"? It's the breakfast. Even by the low standards set by most travellers hotels it was disappointing. Two kinds of awful looking kids cereals in bins. (Better to have a selection of the little boxes with brand names; you at least know what you're getting. White and "wheat" bread with jam or butter from those little peel-top packets and "danish" wrapped in cellophane like you might find next to the register at a liquor store. Seriously, these make Entenmann's or the foil trays from the supermarket look gourmet. NO muffins; NO, bagels nor cream cheese. NO fruit that I saw maybe I missed it. Not even a pink box full a proper donuts. Coffee okay not markedly good not markedly bad. Summing up. Great room and bed for the price and friendly professional staff. A star off for breakfast and another for being in a dusty hole of a truck stop with no amenities or restaurants above a mini-mart in a...
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