Enchanted Vista Gatlingburg Cabins — Hotel in Pigeon Forge

The cabin was good and so was the view from it. But absolutely no customer service or maintance since the time we checked in.

We were initially looking to take up the offer of an extra night at half price that they had offered, but after experiencing the problems at the cabin and complete lack of maintance we decided against it.

The check in experience was bad, the operator was very rude and it was as if she was obliging the customers by talking to them and "ordering" them around. Finally a Jessica intervened and sorted the check in issue.

Some of the issues we faced  at the cabin were:

Not sufficient water pressure in any faucet or bathrooms.

Fridge door did not shut and so food and drinks did not cool.

No propane- after 2 days we were told to get our own and we would be compensated @ $10 a day!

Boardgames peices were missing.

Wood destroying organisms/ termites present in the cabin? ( pics posted)

So no proper water, no propane for bbq, fridge not cooling, so essentials are lacking, what luxuries were we to enjoy in that cabin??

I had to wait for 30 minutes in phone line before it was answered for maintenance, and still not one attempt was made to even address the problem let alone solve it. I asked several times for the email of the GM, I sent 3 reminders but that mail has not yet been answered. (they had left a feedback card on the kitchen counter for GM with no contact info!)

I believe they have some off-shore call center. As they respond with std pre-set email, in the middle of the night, assuring the issue would be taken care off in the morning. This happened every night we were there. Four days after I had checked out I still got a similar message in the email that my issues would be taken care of in the morning !

It has been the most disappointing vacation we took. Its not very often we can sync a time for friends and family to come together to enjoy. We were left with sub-standard cabin with no efforts by the management to fix it so that we could enjoy our trip for which we paid thousand dollars. The time we lost is not compensatable.

I asked several times for email of the GM or senior managment.  They had the audacity to email me that will not provide any contact details for the management. I gave them an opportunity to address my concerns, but its 2 weeks since our return, and they have not responded to any of my emails or telephone messages.

I would exercise extreme caution renting any of the cabins managed  or owned by this company. There are quite a few companies and individuals offering luxury cabins at Smoky Mountains. I suggest, research thoroughly and speak to them in advance, as to what are the turnaround time for maintenance or any issues you have with the cabin and have that in email (writting) before parting with your non...

We spent one week and will never book it again. Parking is horrible. The cabin sits at the bottom of a very steep hill and if you have more than one car someone has to park at the top of the hill. This is very difficult for older people and people with disabilities. It was not clean when we arrived-cobwebs were in all the rooms. The dishes, pots, pans, silverware were dirty and the pots were so bad we wouldn't use them. The website said dining room seating for 10-wrong....only 6. It has 5 tvs which were a requirement since we were traveling with 4 teenagers and 3 adults. The problem is only 3 tvs could be turned on at any one time. And the wifi is so bad it should not even be listed as an amenity. One bedroom downstairs has a loud him coming from the wall....no idea what is causing that. There is no charcoal grill. There was a gas grill but it was in such bad shape we could not use it. I would not recommend this...

The cabin was not clean at all when we showed up to check in. Floors were filthy, hot tub was broke, showers were filthy, gum on head boards, dried food on dining room table, among other things. Have plenty of...