Million Dollar View — Hotel in Pigeon Forge

Owner used security camera to spy on us! Let me preface this by saying Hearthside Rentals is a wonderful management company and they do an amazing job with their properties, but you will be better served to browse past Million Dollar View and pick another property. I own and manage real estate in VA, WV, MI and FL. My family came to the Pigeon Forge area and reserved a total of 4 cabins during a two week stay for my daughters wedding. A small cabin before the wedding, a 16 bedroom cabin for the 3 day wedding weekend and two small cabins for after the wedding. Million Dollar View was the first cabin we stayed in. We arrived and I began to unpack and look around and was puzzled as to why this message about the security system was taped to the internet router: "Security Router Only, May Incur Additional Charges if Reset". It was odd considering we weren't asked to set the alarm during our stay, yet they were concerned enough to threaten guests with additional charges should they disable the system. Their reason became known to me the very next morning when I was called by the management company to say that I owed an additional $60 for the extra dog that was seen brought to the property. There was confusion with the management company and they only put me down for two dogs instead of including my daughters dog on the guest list too. A $60 fee is insignificant to me and I certainly would never try to avoid a pet fee. I was shocked when they called because 1. I thought they were aware of the 3 dogs, 2. when I realized they didn't know, I wondered how did this come to their attention in such a remote place when my daughters dog had just arrived a mere hours before we were called?! Suddenly that message about not resetting their security router made sense to me...their "security" isn't just about safety, it's also about SPYING ON THEIR GUESTS. I went to the entrance and sure enough there is a camera and I realized that the only way they could have known about the 3rd dog that had just arrived was to get a message each time the door opens and then tune in to their video footage, which seems to serve more as SPYWARE than security because they NEVER requested or gave instructions to set the alarm. I immediately began to think about when I changed clothes and wondering was that somehow captured too? Do they also tune in to audio via the monitor setting on the kitchen counter of the cabin? I would understand if the place sets empty and they check to make sure that it is their tenant checking in, but my daughter arrived hours later and they were still viewing. The thoughts of the owner of this property spying makes my skin crawl, it's disgustingly gross, and I felt violated! It's a very unsettling feeling to think you have the right of quiet enjoyment of a rental, only to find out the owners are spying on you! It was especially disheartening because this is how my daughters much anticipated wedding...

Million dollar view cabin is absolutely beautiful. My kids tried to convince me to move in lol. I have no complaints. Cabin was clean and beautiful. 3 bears came every couple of hrs checking the bbq grill lol. They looked at us through the glass door and didn't pay us any mind. The hill up to this cabin is treacherous. Scared me half to death, didn't help my family drove up in a 12 passenger transit van. It was rough. In the rain or snow it will be impossible. We will be back. Had to check in late because it took a while to clean the cabin but I didn't mind. Had to share the pool with the neighbors but they were nice and...

I booked a cabin for my family and I to attend the million dollar view cabin and a few days before my trip my cabin was switched to a whole other cabin that was smaller and didn’t have any thing I looked forward to available. The customer service rep Becky was rude and kept saying “well if you don’t like it you can get a refund.” I feel the only reason I was rejected the cabin was because I had to upload my ID and the owner or the company saw I was a black women and didn’t want me staying in that cabin. I feel I was racially profiled and I will never book a trip with this company ever again in my life, nor...