Fairfield by Marriott Inn & Suites Poplar Bluff — Hotel in Poplar Bluff

I stayed at this hotel on 5/26/2025 and had a highly concerning experience related to cleanliness and indoor air quality (IAQ). I suffer from respiratory sensitivities and had difficulty sleeping and breathing during the night. In the morning, I discovered a significant buildup of dust—at least an inch—behind the bathroom ceiling light fixture. This area, exposed to steam and moisture, is a potential mold hazard and clearly had not been cleaned in a long time.

At checkout (around 8:30 AM), I informed the front desk. The staff member was polite but unaware of any IAQ standards or recent mold inspections. I asked to speak with the manager and was told they would arrive around 9:30 AM. I called back at that time and was informed the manager was in a meeting and would return my call.

Around 10:20 AM, I received a call from the General Manager, Tammy Killian. What followed was one of the most unprofessional interactions I’ve ever experienced in hospitality. Here is a near-verbatim transcript of our exchange:

Me: Explains the situation. Tammy: “What were you doing in the ceiling?” Me: “I wasn’t in the ceiling—you can clearly see it from standing in the bathroom.” Tammy: “Well why didn’t you leave and find another hotel?” Me: “I noticed it in the morning, and I wasn’t going to leave in the middle of the night. Plus, I booked the room with points.” Tammy: “I was told you had a question. What is it?” Me: “I wanted to ask when the last mold inspection was and what IAQ standards you follow.” Tammy: “We inspect bimonthly. There’s no issue.” Me: “Room 314 is where I stayed. I can send you photos.” Tammy: “There’s no need. So is that it? Just a little dust on the lightbulb?” Me: “I’ve been respectful—why are you taking this tone?” Tammy: “Again, what is your question?” Me: “I already asked, and now I’d like to know what you’ll do about the issue.” Tammy: “What do you want me to do?” Me: “At this point, I’d like a refund of my points.” Tammy: “That’s not going to happen.” Me: “Then may I have the number for corporate?” Tammy: “That’s not preferred, but sure. Do you have a pen and paper?” Me: “I’m driving—can you text or email it?” Tammy: “No. Just Google it.” Me: “Excuse me?” Tammy: “Have you never heard of Google before? GOOGLE it!” Me: “Okay, Tammy. Have a good day.”

I did, in fact, Google it, and I’ve since spoken to corporate, who assured me a resolution is forthcoming.

I typically avoid writing negative reviews, but this experience was beyond frustrating. It’s one thing to have a maintenance oversight, but it’s another to be dismissed and spoken to so rudely when trying to report it constructively. Cleanliness and health standards are serious concerns, and I expected a more professional response—especially from management.

If you’re sensitive to allergens, mold, or dust—or if you simply expect respectful communication from hotel leadership—I strongly advise...

I stayed at this hotel on 5/26/2025 and had a highly concerning experience related to cleanliness and indoor air quality (IAQ). I suffer from respiratory sensitivities and had difficulty sleeping and breathing during the night. In the morning, I discovered a significant buildup of dust—at least an inch—behind the bathroom ceiling light fixture. This area, exposed to steam and moisture, is a potential mold hazard and clearly had not been cleaned in a long time.||At checkout (around 8:30 AM), I informed the front desk. The staff member was polite but unaware of any IAQ standards or recent mold inspections. I asked to speak with the manager and was told they would arrive around 9:30 AM. I called back at that time and was informed the manager was in a meeting and would return my call.||Around 10:20 AM, I received a call from the General Manager, Tammy Killian. What followed was one of the most unprofessional interactions I’ve ever experienced in hospitality. Here is a near-verbatim transcript of our exchange:||Me: Explains the situation.|Tammy: “What were you doing in the ceiling?”|Me: “I wasn’t in the ceiling—you can clearly see it from standing in the bathroom.”|Tammy: “Well why didn’t you leave and find another hotel?”|Me: “I noticed it in the morning, and I wasn’t going to leave in the middle of the night. Plus, I booked the room with points.”|Tammy: “I was told you had a question. What is it?”|Me: “I wanted to ask when the last mold inspection was and what IAQ standards you follow.”|Tammy: “We inspect bimonthly. There’s no issue.”|Me: “Room 314 is where I stayed. I can send you photos.”|Tammy: “There’s no need. So is that it? Just a little dust on the lightbulb?”|Me: “I’ve been respectful—why are you taking this tone?”|Tammy: “Again, what is your question?”|Me: “I already asked, and now I’d like to know what you’ll do about the issue.”|Tammy: “What do you want me to do?”|Me: “At this point, I’d like a refund of my points.”|Tammy: “That’s not going to happen.”|Me: “Then may I have the number for corporate?”|Tammy: “That’s not preferred, but sure. Do you have a pen and paper?”|Me: “I’m driving—can you text or email it?”|Tammy: “No. Just Google it.”|Me: “Excuse me?”|Tammy: “Have you never heard of Google before? GOOGLE it!”|Me: “Okay, Tammy. Have a good day.”||I did, in fact, Google it, and I’ve since spoken to corporate, who assured me a resolution is forthcoming.||I typically avoid writing negative reviews, but this experience was beyond frustrating. It’s one thing to have a maintenance oversight, but it’s another to be dismissed and spoken to so rudely when trying to report it constructively. Cleanliness and health standards are serious concerns, and I expected a more professional response—especially from management.||If you’re sensitive to allergens, mold, or dust—or if you simply expect respectful communication from hotel leadership—I strongly advise...

Fairfield Inn and Suites in Poplar Bluff has become our go-to hotel for our regular visits to town to see family. This was our first stay, and after four nights, we are thoroughly impressed with the level of service and quality of the facility.

Breakfast: The hotel offers an exceptional complimentary breakfast every morning, far beyond your typical continental fare. We enjoyed a wide variety of options, including bacon, sausage, eggs, omelets, biscuits and gravy, toast, bagels, waffles (including delicious blueberry waffles), oatmeal, cereal, orange juice, and fresh coffee. They even keep the coffee, tea, and hot chocolate available all day, which was a nice touch. The dining area is spacious, impeccably clean, and has plenty of seating, making it a comfortable place to start the day.

Fitness Center: Their gym exceeded our expectations, especially when compared to other local options. It’s well-equipped with everything we needed for a good workout. There was a full range of dumbbells (5 to 50 pounds), multiple benches, a step-up platform, weighted balls, and yoga mats. For cardio, they have treadmills, ellipticals, and even a swimming pool. We were pleasantly surprised by the quality and variety of the equipment.

Room: Our room was spotless, with no issues regarding cleanliness or comfort. It was spacious, and the housekeeping staff was not only efficient but also incredibly kind and respectful. The room service was prompt, and we appreciated the little touches that made our stay even more comfortable.

Staff & Management: The management and front desk staff were outstanding—attentive, friendly, and always available to help with any request. Throughout our stay, the hotel maintained high standards of cleanliness, from the hallways to the elevators and the rooms. Every detail was meticulously cared for, and I never felt anything but comfortable.

After years of staying at various hotels in Poplar Bluff, we’ve found our home away from home. From now on, Fairfield Inn and Suites is the only place we’ll be booking. Thank you for such a...