Spring House Inn — Hotel in Porter

I would have rated this place higher but the attitude of the general manager Danielle caused this low rating. All of the other staff were great. I stayed in room 217 and woke at 1:45am to a bug on my forehead. A bedbug. Just one but it still creeped me out and I thought if I could verify no other bugs on bed I'd be OK, so I stripped the bed. The bed literally had a cut across the mattress going into the springs so I had no idea if there were more in there or not. I went to the front desk and told Sue what happened. She was very apologetic and set me up with room 203 and asked me to check it first. I went in and without even touching the sheets I could see evidence that the bed at least at one time had had bugs (black along the seem of the mattress where the housekeeping hadn't covered it). So I told and showed Sue this, she then gave me room 215. I stripped the sheets and saw no evidence of bugs, put the sheets back on and moved everything. Afterward I brought her the old keys and she told me to see Danielle in the morning and again apologized. I went to sleep, no bites, new room was good. In the morning (this last Sunday) right before we were going to Church I thought I'd go down as Sue asked me to. Wow, HUGE MISTAKE! I asked if she was Danielle and told her Sue told me to come see her. She said that "she had heard of all of the trouble I caused the night before" (like I really wanted to waste 1 hr checking rooms and moving stuff and sleeping children). She then proceeded to tell me that "no way was it a bedbug because you can't see them as they are see through" it didn't matter that I showed her pictures of them to prove they aren't see through she insisted she was right and said that she wasn't gong to believe it was a bedbug. I told her that it was only one and that I was freaked out because of the mattress being cut since they hide in mattresses and showed her the pic of the cut and the bug I smooshed. I let her know that it could have been from whoever stayed in the room before us, I didn't know, but the fact that the mattress was cut open was why I came to the desk. She said they had replaced 80% of the mattresses and that they apparently missed that one and that they can't possibly have any bedbugs because they spray once a month. I tried to let her know that spraying doesn't stop new bugs because they don't use stuff like ddt anymore (banned by epa) but you know, she was the expert on see through bedbugs that never come back know after spraying lol. I told her I wasn't going to argue as she was calling me a liar then she insisted I go get my credit card and be back at the desk by noon even though I had already paid for two nights she said she didn't want us there and was going to check us out. I explained that being memorial day there were no other hotels to go to and that 215 was fine. I then gave her some simple advice- to put a bedbug cover over the cut mattress in 217 and she told me of that she cleaned it up and redid the sheets to give it to someone else that morning and said eventually they would change out the mattress. Based on conversationsome with other staff apparently the owner is like Danielle. Moral of the story (and hopefully Danielle and the owner will read this) - if someone brings to your attention a possible bedbug issue or any issue (no matter how big or small) don't treat them with utter disrespect. Instead you can still not admit by apologizing, and not pointing it all on the customer. While the majority of the staff (everyone else I saw other than Danielle) had great customer service skills, Danielle is severely lacking in them and really has no business whatsoever dealing with customers. I started my visit (as the staff will say) by taking pictures of the place and sending them off to others who will be traveling in the area and recommending this place. Even the one bedbug didn't have me against this place and I was still recommending it as I know the person before us could have dropped a straggler off on their visit.but the crazy reaction of the general...

Absolutely worst experience of my life. To begin, I was waiting in line for 30 minutes. There was a new staff at the front desk (doing a great job and trying his best) and an older lady being rude and belittling him in front of people. There was also another lady in a work space on her phone watching while the line piled up.

Once I got to the front the older lady charged me twice for my room. She was rude about it and stated “nothing we can do she will try to fix it later” I had no other place to stay for the night as I am from Wisconsin. When we entered our room there was damage to the right side of the wall (it appeared paint was smearing). When we went into the bathroom there was dirty rags on the counter. In addition to pee being in the toilet. We turned on the water to clean it up and the water had a terrible smell to it and the faint color of green.

I called the front desk to complain and the rude older lady stated “nothing we can do there was a wedding this week no staff.”

We cleaned the room, ordered pizza, and hung up birthday decorations. I walked downstairs and requested a garbage bag from the new staff member because we had limited garbage space. The new staff was nice and stated he does not have one but if we kept the garbage to one area it would be okay.

When we went downstairs to the pool the older lady came downstairs and stared at us the entire time. I had a young child with me in the pool and she was staring. It was completely uncalled for and unprofessional. ( just imagine an old lady who is a stranger staring at your child for long period of time I tried to background check this old lady to make sure she was not a sex offender and she refused to give me her last name)

Once we went upstairs we found three mice lingering near our bed. It appeared they nested inside the mattress. We caught two of the mice with the ice bucket. We called downstairs and was on hold for 30 minutes. We had no idea what to do what the mice so decided to bring them outside and set them free. We got near the front entrance when the older rude lady stoped us. She appeared to be flirting with a member of the hotel. We tried to tell her about the mice, however; she stopped us everytime we tried to talk and stated that’s hotel property and we cannot bring it outside. While she was turned away we opened the front door and let the mice free. One of the mice ran back inside (sorry)

We left early in the morning the following day. The mold smell was too much to deal with and we had major headaches. We moved all of our trash to the table near the trash, left a 20 dollar tip for the maid, and moved all of our towels together near the table.

A few days later I still had two charges to the hotel and now a 50 dollar charge. I called the hotel about it and the older lady answered. At first she stated she had no idea what I was talking about. Then she stated she had to have two individuals clean my room so she charged me for property damage. I kindly explained to her there was no property damage and she cannot charge me for maids doing their job. I left a tip for the staff. The older lady stated “it doesn’t matter it was not enough.” This old lady kept stating she took pictures. I hung up the phone because there’s no reasoning with ignorant people.

My advice...

This is actually a ZERO star review....unfortunately the lowest rating you can give a facility is one star. Sadly, that is being way to generous for this nightmare of a facility.

My fiancee and her best friend decided just last week to take a trip up north, get some beach time in and a quick shopping excursion to Chicago. After looking over the various lodging options, based upon the pictures and information provided by Spring House, they decided to book a week there.

From the moment they drove into the parking lot, the red flags began to drop. Upon entering the facility a very unpleasant moldy smell was predominate throughout the interior common areas. They booked a room with a ceiling fan and fridge. At check in, there was no working luggage cart and no baggage clerk to help them with their baggage. Upon entering their room, there was no fridge. After haggling with the desk person (the ONLY employee in the entire facility), they were moved to a different room on a different floor. When I say moved, they were forced to move on their own with no staff assistance. Upon entering the "new" room, there was no ceiling fan. At this point they were tired of the nonsense and decided just to stay in this room. My financees friend was bitten twice by spiders. The furniture was extremely filthy. The patio furniture was missing. TV had only ONE channel. At breakfast the next morning, the eating area was filthy, the toaster did not work. The muffins were so stale, they actually crumbled in your hands. At this point, both ladies were fed up, went to the desk and notified them they were checking out early. Upon questioning of the desk clerk, they were told that the only way to get an adjustment on their bill was to talk to the owners....who...conveniently....were not there. They were told that the owners would call and discuss their experience with them.

It's been 4 days and no call. I doubt very seriously if they will call and given the performance of this facility, I doubt very seriously if there will be any honest attempt to do the right thing for these ladies.

I don't know about the reviews giving this facility more than one star. It is inconceivable they would rate this facility so high. Their standards must be extremely low. The photographs the facility provides to prospective visitors are extremely misleading and do NOT provide an accurate portrayal of the actual condition of this facility. It borders on criminal to mislead a consumer in this manner.

For those you contemplating a trip to this area, be forewarned. You are better off pitching a tent or sleeping in your car. ...