Beartooth Hideaway Inn & Cabins — Hotel in Red Lodge

I stayed here for a family reunion recently. My wife and I shared one of the cabins with her father and his wife. The Inn claims that the cabins sleep 4 people, 2 on a king bed and 2 on a hide-a-bed in a couch; while technically this is true, the hide-a-bed is completely unusable. The mattress on it has almost no cushion and you can feel the metal frame right through it. When we informed the management of this they comped my wife and I another room for one night, but the other two nights they were booked up, so we had to stay in the cabin. They gave us a few extra blankets for padding, which did nothing. In the end, we had to go dumpster-diving for cardboard to put under the mattress.

In addition to that, another family member staying at the Inn found that her room had not been cleaned after the last guests left. She could tell this because of the pubic hair in the tub (and not a few hairs, someone had done some serious landscaping). She was comped a cabin for the night, while the Inn cleaned her room. The next day they told her it was cleaned and when she went in it looked exactly the same as before. Upon bringing this to the attention of the staff, they began arguing among themselves, "I thought you cleaned it" "No, you were supposed to clean it," etc. Apparently, the room was eventually cleaned.

We also used a meeting room/kitchen off the pool. It had not been cleaned in some time. As there would be small children there, my wife swept and mopped the floor. She had to mop three times before getting the floor thoroughly clean. The chest freezer in the room had been left unplugged with food in it and stunk if opened. One of the drawers around the sink was completely broken, others had hotel supplies in them, but were unlocked. There was also a sizable pile of junk and pool cleaning supplies stashed in one corner.

The handrails for both sets of stairs into the pool were extremely loose and unsafe.

I think everyone in our group agreed we would not be staying at...

I don't get the high reviews? And the 1 star isn't because of one incident. Upon driving up we noticed the recently paved parking. We thought to ourselves Wow these owners are really investing in themselves, good on them as you really don't see the later anymore. From this point on, it all went downhill for our ENTIRE stay. I went in the register and waited what seemed like an eternity at the front desk. A handful of staffers walked by front desk and went into the office, where I could hear them talking, and not one acknowledged me. Finally someone said something and some guy with a pony tail came out from behind and said "what can I do you for?" Not a hello or welcome. Really? asked for a cart and got a look " well ok" with a roll of the eyes. came across multiple staffers as we loaded our gear from our motorbikes to our rooms and not 1 said hello. Room was nicely appointed and had recently got new carpet. One of the windows had a big crack in it and advise a staffer who merely shrugged it off and continued on with what ever they were doing. breakfast was a joke. They only offered high sugar pastries: glazed donuts etc. And high sugary cereals. We overheard other guess saying the same thing. Lastly, the icing on the cake - when it was time to check out, I asked a staffer who was walking behind the desk that I wanted to check out and wanted a receipt she replied "just put your keys in the basket ". I asked again and got the same reply and she walked away.

Not staying there anymore. Don't waste your hard earned money on this hotel. Go somewhere where they will welcome you instead of being an...

This place was a HUGE disappointment. What put me over the edge is not the price with the laughable room "accommodations", not the fact that someone can't answer the front desk, not the AWFUL bed but The fact that the "guest services" got absolutely disrespectful and gave me heath concerns when I drank a chocolate milk and instantly vomited from it being expired and rotten. When I went down to the front desk to let staff know, the lady said she just didnt have anything else to replace it with.... Um... So then throw them away and leave it empty? You're going to make people purposely sick because you need to fill an empty space? No, I get it. Your generation didnt waste any food, but health codes are a thing and your milk is not only expired by the date but is actually curdled. She insisted to argue which triggered my ptsd and severe anxiety so I went into instant mom mode as I knew there were so many kids staying and kids love chocolate milk... so I told her she's only contributing to potentially making people sick and we're packing to leave now as we will NEVER bring our business nor will I ever be refer any of my...