AmericInn by Wyndham Rochester — Hotel in Rochester

My fiance and I had blocked off rooms for our wedding over a year in advance because, like most people, we like to plan ahead. We had heard from our wedding venue that management had recently changed at the Americinn and they've had nothing but trouble with the hotel. So, we called over three months in advance to double check our reservation to make sure that things were in order, only to find out that our reservations had been changed from what we had been originally told. Originally we had blocked off 30 rooms (the max amount that we were told at the time of reservation) and we were told that eveyrything was in order and good to go! Now we were told that there were only 22 rooms blocked off and that since the person that we originally worked with at Americinn was no longer working there they said "we cannot honor that contract" we were never notified that this person had left, so how were we to know that we needed to rebook? So now we have 22 rooms blocked off, but now we're told that those rooms that were blocked off are not even guarenteed. Needless to say we are choosing to scrounge around town for new hotels for our guests. I understand that management may change and policies may change, but that's no excuse for how we were treated an how the situation was dealt with. We spoke to Randy (the new manager) during this conversation and he was very rude, unhelpful and never apologized for the situation and when we had asked to remove our reservation he said "ok" and...

We booked with them because they had a shuttle to both the airport and Mayo Clinic. This hotel was a higher price, but we figured the shuttle would be worth it. When we arrived at the airport in Rochester and called for the shuttle at 10 PM, we were informed that the shuttle only ran from 6 AM to 6 PM. We uber'd over and got settled into our room. Our clock radio made a popping and clicking noise when anything was plugged into it but it was too late that night to call the front desk. We also found that our refrigerator didn't work. As we were only there a couple nights and at the clinic the majority, we didn't make a big deal about it. The next morning when taking a shower, we noticed the shampoo provided from the hotel was still in the shower from the last person, which made us wonder about cleaning. The bed and pillows were also extremely uncomfortable. The only saving grace for the hotel was the driver Anthony who works the 6 AM to 1 PM shift. He was extremely friendly and even came in early on our departure day to take us to the airport before 6 AM. On top of that, when we needed to be picked up from Mayo at 2 PM (after Anthony's shift) he had to come back in to pick us up because there was an issue with the other driver that was supposed to come in. Sadly Anthony was only one man and while he was a great employee and did an awesome job, the rest of the hotel left a lot to be desired and I don't know that...

We made a reservation at this hotel online and the minute we walked in the front door the desk clerk ranted and rave about if you make a reservation online it doesn’t show up in their system for 10 to 15 minutes. She offered no solution she then proceeded to inform us that if we had double queen rooms reserved they had none available and got very belligerent with me when I was trying my hardest to be nice to her. She then proceeded to tell me that she would not check me in to our rooms and that we needed to leave the hotel. I continue to try to be nice to her and asked if she could upgrade us to another room that had a king bed and hide a bed and she refused to do that also. I am now forced to drive with my very tired family after my dad‘s cancer treatment another 48 minutes to another hotel because this desk clerk was so unaccommodating and unwilling to do anything to help us. When I tried to explain our situation to her she proceeded to tell me that she was exhausted also and had been at the hotel for 24 hours and acted like that was an excuse to treat me badly. She told me my reservations were canceled and that I would not be charged. I have never ever been treated so poorly at a facility. I am a travel nurse and have traveled all over the United States and never ever have I’ve been...