Frio Country Resort — Hotel in Sabinal

Let me preface this with my family has been staying here for 15 plus years, and the new owners/management team have ruined this resort for me and my family.

My family and I had just arrived to the resort for our annual stay which we have come to love so much. The second night of our stay around midnight, we were approached by a silver GMC. A women emerged from the truck and immediately began barking orders, and aggressively attacking us for "parking in the grass".

If you have ever stayed here, there has never been a sign indicating to stay off the grass, nor is there grass next to most of the homes facing the water because THATS HOW THEY LANDSCAPED THE RESORT.

So this women, in the middle of the night, approaches my family who of course is drinking (were on Frio time)! Doesn't announce who she is, and immediately goes into how she will have us removed from the resort if we do not listen to her immediate direction.

One of the more sober family members neutralizes the situation and makes a deal with her that we will abide by the rules when day breaks, no one is safe to move a vehicle since we had been drinking.

The next morning, the family member who paid for the house went to the front desk to talk about how things were approached the night before and confirms that the lady from the previous night was the new owner. We express how upset we were and how unprofessional she was, and her first action was to have us removed because we parked in the grass, a rule never heard before by any of us who stayed there for the last 15 plus years.

The front desk workers confirmed they were under new ownership, and the new owners drive the park late at night for miscellaneous reasons. They admitted how frustrating it was to have the new owner stirring up people late at night, and they have to deal with this issue quite often now.

Well, after talking to my family it seems these new owners looked to be up to nothing productive. Multiple family members smelled alcohol from the owner, believe me, she was in my face barking orders, and seemed to have friends in the back showing them what a "great" place they have.

This isn't a business for these new owners, its a play ground. You don't drive around confronting people at midnight about grass!?!? If the situation were handled the right way and with the correct approach, no one would have any problem with moving cars out of the grass.

Apparently, we are no longer welcome at the park, one incident incited by the owners and we are at fault. Good luck to any one staying here. If you see the silver GMC, go inside and avoid them at all cost, or they'll just kick you out whenever they please.

MAJOR lack of customer service and professionalism. Under different ownership this place could be a gem. Sad to see the decline of a place I...

My family has been staying at Frio Country for 26 years, I’ve been staying here 23 years (my whole life). We have had the absolute worst experience EVER. They got new ownership and it has gone downhill FAST. Everyone who we have talked to has said they have had an awful experience as well. The employees are extremely rude. |From the moment we got here, our AC was out, a bedroom fan was broken, and the refrigerator shelve was broken. We called maintenance, they came and only fixed the AC. They said they would come back but never did. One of the showers barely had any water pressure, there was no TV remote, and the lights inside never stop flickering. There were fire ants everywhere and we also found 2 roaches as well. |I brought my dogs (because I always have and there’s never been a problem) and one of them is a service animal, and they told me they had to get off the property because they do not allow any dogs, even if they are a service animal (which is against the law and very discriminatory). Not to mention that I drove 7 hours to get here. I offered to pay a deposit and they said no. I finally worked something out with the owners of the property that we are staying in so I wouldn’t have to drive 7 hours back home. A lady kept coming back to see if the dogs were gone even though she knew I worked something out with the owners. She was horribly rude. ||I NEVER leave reviews but my family and I have had the most horrific experience. The Frio is supposed to be the place we come every year to get away and relax, but we were stressed out the whole time because of everything that happened. |||Anyway, we will not be staying here ever again after 26 years of giving them business and our money. ||I wish Casey and Brian still owned it because when they did, we never had problems like we do now. ||I do not and will not...

We stayed at the Arrowhead vacation home from August 22nd to August 25th. Overall the stay was good with a couple of minor issues. ||||First, and probably the most important... the front corner of the porch closest to the pool is concrete and had been recently polished (or something slippery was spilled there). The area became very slippery with people going in and out of the pool area. We had 3 people from our party slip and fall in that same spot. My fall resulted in pretty severe bruising to my knee, elbow, and ribs. I'm still questioning whether one of them might be broken. After that we put down several towels over that area to keep anyone else (especially a child) from falling and injuring themselves. The floors on the inside of the home are also concrete and became very slippery as well. I was concerned the entire time about one of the kids falling and hitting their head. I hope management will see this and puts some mats down to prevent future guest from getting injured.||||The second issue was that the house looks much bigger in the pictures than it actually is. It wasn't inconveniently small, but definitely not as large as the pictures made it seem. Each bedroom was a good size so that made up for it.||||Lastly, we had some issues with the stove in the home. It didn't seem to get hot enough to cook effectively. Someone mentioned that the element on the stove would shut off it was bumped and that's what kept happening to us. I didn't cook on the stove so I'm not real sure but those who did cook on it all said the same thing.||||We would considering staying here again if the issues with the house...