The Westin Sacramento Riverfront Hotel & Spa — Hotel in Sacramento

Review of The Westin Sacramento – Wedding Weekend Stay

We stayed at The Westin Sacramento for my niece’s wedding, reserving multiple rooms for family. While there were some bright spots, overall the service and management fell far short of expectations for a Westin property, especially during such an important family event.

Check-In Issues with Elderly Parents My 90-year-old parents arrived first. Despite my calling two days prior to ensure they were added to the reservation, the front desk initially refused to let them into the room without me present. I had explained I was driving a long distance and would arrive shortly after, but it still required my sister to argue with staff in order for them to check in. I had also requested a first-floor room due to mobility issues, which again only happened after my older sister insisted.

Reservation Problems When I arrived, I confirmed (again) that I had booked three rooms for two nights, not three. Staff (Paige and another team member) assured me this was fixed, but it turned out the adjustment was never properly completed.

Additional Family Check-In Difficulties Later that evening, my older children were told no room was available—even though it had been reserved. This forced my husband to leave our family dinner to address the issue at the front desk.

Repeated Room Key Failures & Poor Front Desk Service Room keys malfunctioned constantly, not only for my room but for several other family members as well. When I approached staff member Paige, she rolled her eyes. When my son went to address the same issue, she snapped at him, slammed the keys on the counter, and avoided eye contact. This was unprofessional and unnecessarily rude.

Wedding Day Event Management The wedding tent was extremely hot. The air conditioning was not started ahead of time, and doors were left open, negating its effect. When my daughter asked staff to please close the doors, she was ignored. My husband then asked, only to be told it “wasn’t their job.” This lack of accountability made guests uncomfortable on such an important day. This caused a lot of guests to leave early.

Positive Interactions – Valet & Housekeeping On a much more positive note, the valet staff and housekeepers were pleasant and helpful throughout our stay. Marva, in particular, was a bright light. On the wedding day, as I ran back and forth setting up breakfast for the bridal party and delivering clothes and supplies, she guided me to the ice machine, helped with the elevator, and even made me laugh during the chaos. She and a valet also took time to help my son and me search for his misplaced wedding ring (unfortunately without success). Their kindness stood out.

Billing Errors Despite my efforts at check-in to confirm two-night reservations, I was still overcharged for three nights on one of the rooms. This was never communicated to me until after the fact.

Missed Promises & More Room Issues Family members were told to ask for complimentary champagne upon arrival. Yet when my son, the bride’s brother, and his wife requested it, they were told, “we’re not doing that.” Additionally, my nephew (the bride’s brother) was initially told there was no room reserved for him—even though it had been booked by the bride’s parents. Again, Paige handled this with visible irritation.

Restaurant Service – The Bright Spot The highlight of our stay was Ryan at Scott’s Restaurant. He was welcoming, attentive, and accommodating as our family gathered for dinner. He managed the growing group seamlessly, setting the tone for a warm and enjoyable evening.

Overall The front desk and event management teams created unnecessary stress during a milestone family celebration. While housekeeping, valet staff, Marva, and Ryan at Scott’s went above and beyond, the overall hotel experience was marred by poor communication, rude interactions, and billing issues. This was far below the standard I would expect...

Review of The Westin Sacramento – Wedding Weekend Stay||We stayed at The Westin Sacramento for my niece’s wedding, reserving multiple rooms for family. While there were some bright spots, overall the service and management fell far short of expectations for a Westin property, especially during such an important family event.||1. Check-In Issues with Elderly Parents|My 90-year-old parents arrived first. Despite my calling two days prior to ensure they were added to the reservation, the front desk initially refused to let them into the room without me present. I had explained I was driving a long distance and would arrive shortly after, but it still required my sister to argue with staff in order for them to check in. I had also requested a first-floor room due to mobility issues, which again only happened after my sister insisted.||2. Reservation Problems|When I arrived, I confirmed (again) that I had booked three rooms for two nights, not three. Staff (Paige and another team member) assured me this was fixed, but it turned out the adjustment was never properly completed.||3. Additional Family Check-In Difficulties|Later that evening, my older children were told no room was available—even though it had been reserved. This forced my husband to leave our family dinner to address the issue at the front desk.||4. Repeated Room Key Failures & Poor Front Desk Service|Room keys malfunctioned constantly, not only for my room but for several other family members as well. When I approached staff member Paige, she rolled her eyes. When my son went to address the same issue, she snapped at him, slammed the keys on the counter, and avoided eye contact. This was unprofessional and unnecessarily rude.||5. Wedding Day Event Management|The wedding tent was extremely hot. The air conditioning was not started ahead of time, and doors were left open, negating its effect. When my daughter asked staff to please close the doors, she was ignored. My husband then asked, only to be told it “wasn’t their job.” This lack of accountability made guests uncomfortable on such an important day.|Resulting in many of their guests leaving early.|6. Positive Interactions – Valet & Housekeeping|On a much more positive note, the valet staff and housekeepers were pleasant and helpful throughout our stay. Marva, in particular, was a bright light. On the wedding day, as I ran back and forth setting up breakfast for the bridal party and delivering clothes and supplies, she guided me to the ice machine, helped with the elevator, and even made me laugh during the chaos. She and a valet also took time to help my son and me search for his misplaced wedding ring (unfortunately without success). Their kindness stood out.||7. Billing Errors|Despite my efforts at check-in to confirm two-night reservations, I was still overcharged for three nights on one of the rooms. This was never communicated to me until after the fact.||8. Missed Promises & More Room Issues|Family members were told to ask for complimentary champagne upon arrival. Yet when my son, the bride’s brother, and his wife requested it, they were told, “we’re not doing that.” Additionally, my nephew (the bride’s brother) was initially told there was no room reserved for him—even though it had been booked by the bride’s parents. Again, Paige handled this with visible irritation.||9. Restaurant Service – The Bright Spot|The highlight of our stay was Ryan at Scott’s Restaurant. He was welcoming, attentive, and accommodating as our family gathered for dinner. He managed the growing group seamlessly, setting the tone for a warm and enjoyable evening.||Overall|The front desk and event management teams created unnecessary stress during a milestone family celebration. While housekeeping, valet staff, Marva, and Ryan at Scott’s went above and beyond, the overall hotel experience was marred by poor communication, rude interactions, and billing issues. This was far below the standard I would expect...

We were doing some remodeling to our house and needed a short term stay. Due to the close proximity of the hotel from our home and since my wife enjoys eating at Scott's and the hotel looks nice, we choose to stay at the Westin.

Since we have two small kids, we booked the VP Suite to give us extra room. We were severely underwhelmed and disappointed with the stay. the front desk staff, the valet's were all great and this is in no reflection on any of them, but the rooms were not up to expectation for a $12,000+ stay.

Between the dirty room, the reused sheets, waiting for hours for a roll away bed, a broken pull out bed in the sofa, it was disappointing.

We gave housekeeping numerous opportunities to rectify all shortcomings; but in the end, we are left quite distraught and disappointed.

My toddler has asthma and since our stay; her condition has worsen. Even after we kindly ask housekeeping to dust and vacuum. We’d come back to a room that was not thoroughly cleaned.

On the first night, the sofa pullout bed was broken and could not be used. So a small rollaway bed was brought up to us. Which we understood; things go wrong. Front end made every attempt to remedy the situation. We were disappointed to find out that housekeeping was aware of the issues with the pullout bed and a work order was placed but never completed. It took a few calls and reminders before the issue was finally resolved.

On the second day we asked for the room to be tended to because the carpet was disgusting and stained. In subsequent days when we asked for our room to be turned ; the sheets were not cleaned, nor changed. The floors were not swept and crumbs were left everywhere. Because the living area’s rug was filthy, we had to lay down a sheet such that the girls could play on the floor. When we asked for the room to be turned; the sheets that were on the floors were reused and place on our beds. There were dirt and sand all over. It was quite disgusting and so filthy. We requested for this to be remedied immediately.

When we asked for new sheets later in the stay as there were stains all over the blankets. It took over an hour and a half for a resolution. Only to find out that there are no more clean sheets in the hotel as it’s been a very busy weekend due to Valentine’s Day. Our housekeeper folded the dirty, stained blankets neatly and placed them back onto the rollaway bed. That’s so disgusting. When asked for new sheets; she said there were none left. That we were one of two rollaway sets and the other is currently being used. We pleaded for any new sheets at all. That we would wait for new ones to be washed. It is almost 9pm and we need to get our girls down for the evening; so we just made due with the new duvet and no sheets for the rollaway. Luckily she was able to find some sheets and brought it up to us. I’ll be tending to the sheets once the girls go down. I am so distraught and not sure what else I should do to ensure the health and safety of my family.

Basic cleanliness should be the standard. It should not be requested, pleaded nor begged for. At $700 a night, we had higher expectations. We assumed the standards would be above par; but to our disappointment, subpar is putting things kindly. Please, I implore you; do better. Can we please do less to cut corners, mask smells and actually attempt to resolve issues and place more focus on elevating basic cleanliness ? Please raise your standards and back your price with quality. This is the first and last time we will stay here. And we will never recommend this...