Kensington Hotel Saipan — Hotel in Saipan

The meal package is very misleading. We got the slim package which indicate that you have a 2choice of meal a day which has to be breakfast plus either lunch or dinner. Then u have a section right below it that state 2 meals a day. When people read that second part they forget about the 2 option they have and automatically think they get 2 meals a day. That was our situation, so we had lunch thinking we can have dinner later that evening. Dinner came and we went to the Bbq and were turned away and the guy said they can’t do anything about it and for his part he can’t allow us in that’s the rule. Then we try going to Loris buffet thinking maybe we could go there, but it was the same thing, the supervisor there was a bit rude, I was just sanding right there when she was asking the receptionist if she informed us that we needed to pay, it was her tone of voice that was offensive, and it was the same thing. We got turned away. Again they didn’t find another alternative to be accommodating. So on Sunday we only had 1 meal. They could have at least try and suggest since we missed breakfast, we would still have to pay maybe $20 bucks a head. We prepaid for the meals but because the sign is very misleading we missed out and paid for meal we didn’t get to enjoy. So if u missed out on a meal, that’s your damn fault and don’t expect the hotel to help u out. That’s were they make there money is by ripping them off and not being accommodating. And before this whole meal thing happen we had a very discriminating incident. While we were waiting for the New Moon to open my other half was walking around with our baby and children looking at the fish pond when he was approached by the security guard asking him if he could see his passport, my other half can hear a lady in the walkie talkie telling the security that’s him that’s him, my other half then told him that we were staying at the hotel and gave him our room number then the security guard inform the lady on the walkie talkie that we were hotel guest. Because we looked local(which we are) they automatically assume we couldn’t afford to stay here. I bet if a Asian resident of Saipan was roaming around they wouldn’t stop them and would think they are hotel guest because they are Asian. Some staff were friendly and others were not very friendly. Overall this was not best first impression of the hotel and not very accommodating. We did a staycation to get away and do family time, we had a great time on the pool, beach, and play area, just the misunderstanding of 2 meals a day that messed...

Booked 3 - 2bed bath rooms for 1 night (New Year’s Eve to New Year’s Day). The day of check in, we received a call explaining the fireworks was cancelled due to unfortunate events. There’s not much we can do about that and we were understanding. But they didn’t give us much options: cancel without a penalty fee or keep the reservation. We decided to keep it.

Upon check in, staff seemed really nice. The employee (#1) that helped us mentioned there was night swimming available. Great! We didn’t think to inquire more. Figured there wasn’t more to it or that it wouldn’t be that complicated.

Service went downhill towards the night. There was a lot of miscommunication and waste of time due to it. We were told by one employee (#2) that the swimming pool would be closed at 9pm. We have 4 kids bummed because of that. But then another employee (#3) tells us that the swimming is open til midnight! So we get the kids ready and go downstairs to swim, only to be told by the same employee (#3) who said swimming is open til midnight, that the swimming pool is only open to premium guests (guests staying in 10 floors or up. We were in the 6th floor) or we’d have to pay…. why he didn’t think to mention that earlier is beyond me.

Then he mentions that the other pool will open at 10pm for the pool party/countdown party. So we head to the lobby to ask another employee (#4) about it and they mention you have to pay $20 to enter that… I understand if there’s no swimming at night. Most hotels close the pool at night. But to open the pool for New Year’s Eve night and to charge guests to swim when we paid $189 for the hotel room already is absolutely ridiculous!!! We talked to a manager (#5) at the lobby and they informed us the CORRECT price for the pool party tickets is $15 for adults and $10 for kids. We had to talk to 5 different employees to get to this point.

When we filed a written complaint to the manager about the miscommunication or lack of communication, all he could say was sorry. No effort to compensate or real remorse. We have no proof that he’ll even submit the written complaint.

In conclusion, for my first stay in Kensington, I would say it’s overated. $189 for a 2bed 1 bath room, 1 night, brunch included. Beds looked clean. Space looked clean. Shower is nice but could be cleaner. View is beautiful but balcony had some mold. Wouldn’t walk out without slippers.

Would not book if you’re not planning to stay in the 10th...

AVOID AVOID AVOID!!! My family and I reserved three rooms for a stay of 12/31/24-01/01/25. One main topic I do want to talk about is their lack of communication amongst staff, how much we paid overall for a stay, that in my opinion, was not worth it at all, and overall how this hotel will scam you for your $$$$$. We checked in shortly after 4PM and one of the questions I asked is, "What time does the pool close?". I was given the reply of 9pm. Moving forward, my family and I ate at a different restaurant for dinner and came back to the hotel at 8pm and walked around inside I Love Saipan. My husband decided to walk around the hotel and ended up at the infinity pool front desk. He goes and verify if the main pool really closes at 9pm and two staff members said that the pool will close at 9pm but will reopen at 10pm-12am for the New Year count down and the infinity pool will close at 10pm. Unsure of the response, he goes back to front desk to ask and confirm, sure enough front desk staff said the same thing. We then proceeded to text (8:31pm) the whole family and everyone was excited and got ready into their swim clothes. We then headed back down stairs at 9:30ish pm and found out that in order to swim or be in the pool area, we needed to purchase a ticket for a fee of $20. Mind you we paid $189 per room ($567) + we were informed there will be no firework show. A bit upset, we spoke to a manager and the manager did not take any consideration or gave a coupon or discount for any inconvenience. The family and I ended up staying in our rooms, did some white elephant gift exchange, and ended up falling asleep for the New Year.. The next day, we went swimming at right at 10am which is what time the pool opens. Staff/Lifeguards were not on time (hotel could be liable for a death or mishap) for the amount of people swimming, Kids pool and slides aren't open until 2pm, and any other water activities like the beach inflatable water park playground isn't open until 2pm... VERY VERY UPSETTING for the money overall you pay for... SMH.. We swam for an hour and got ready to check out by the check out time of 12pm.... OVERALL, Worse place...