Lamb's Resort & Campground — Hotel in Schroeder Township

While we didn't end up staying at Lamb's Resort - I am leaving this review so others can be aware of their policy regarding rescheduling.

TLDR: they do not allow rescheduling despite their paperwork only speaking to cancellations.

I had a trip booked for a lakeside tent camping site. The paperwork that was sent to me only speaks to cancellations, it does not specifically state anything about rescheduling. Due to the flooding in the area and continued rainfall, we choose to reschedule our trip. I called and spoke with a staff member who informed me that they had gotten a number of calls asking to reschedule so she confirmed with her manager and that I could not reschedule and apply my already paid balance to the future booking because they would be losing money. I made no changes during that call but called back the next day after finalizing our plans and spoke to another person and explained that if they would let me rebook to the following month and apply the tent campsite fees paid, I would book an available cabin with them which would prevent them from losing any money and would in fact give them even more money because the cabin would be significantly more than the tent site I had previously booked. I was told no. I ended up just cancelling and will be taking my business elsewhere.

I totally respect small business and wouldn't want them to lose money on my booking but what I was offering them was actually to their benefit.

I was told that I could call after what would have been our final day there to see if they were able to rebook the site and if so, they would refund my money at that time. This is noted in their blurb on cancellations.

I feel like their paperwork either needs to be update to clearly state that rescheduling is not allowed and handled the same way as cancellations or they should allow rescheduling even if it means I would have to pay a small...

The campground is beautiful. One of the best I have seen. The cabins are a COMPLETELY different story. Absolutely AWFUL. We are staying in one now and the second we walked in i was calling around looking for a hotel. If one had availability we would have left. The bathroom is hanging off the back of the cabin, you literally sit crooked on the toilet. The bathroom wreaks like mold. Its old. Not old as in rustic and cute. Old as in gross, dusty, cobwebs. You can see thru the walls to the outside. The first night we were up all night swatting flies. There's no TV (I get it its a cabin) no radio, not even a clock. Housekeeping knocks on your door EVERY morning asking if u need towels or garbage emptied. They leave a slip specifically for this that you can hang on the door if u need anything, there is no need to knock and disrupt people. The fire pit was about 2x2 and behind the cabin so at night you have to walk in the pitch dark behind your cabin thru the trees to your pit. We were in the middle cabin - the only one without a back door. The waterfall is beautiful but you can't even see it from your cabin. You have to walk across the little roadway to the railing to see it. Its also under a very busy bridge so you hear traffic all day and all night. The cabins would be great if they cleaned them up a little bit. Its definitely in need of everything. It needs major updating. Its literally like an original 1920 cabin. Nothing but dusty puzzles on the shelf. And a fly swatter laying on the counter because they know you'll need it. I would have much rather stayed at a campsite. The cabins should be torn down. I would have stayed home if i knew that was what we were...

I stayed here for the first time last summer and despite the person I spoke with over the phone to book initially being very rude, I decided to give the place and their staff the benefit of the doubt. I arrived and set up camp - absolutely loved the location and views! The north shore is one of my favorite places to visit and to have camp available right on the shore was incredible! Staff were friendly upon arrival and throughout my stay. Upon check out I decided to rebook for the following year (2025) and was told when to call to adjust the reservation. I put it in my calendar and was very diligent about calling on the exact date of 11/18/24 at 9am. The phone lines were busy, so I figured I would continue trying because we really wanted to get a jump start on our reservation and changing the dates. It may sound crazy but I called 400 times and not a single time did I get a dial tone. I called again the next day, same thing, every single day since the 18th I have received a busy signal throughout their business hours and the ONE time I call and get a dial tone it goes to voicemail without the option to leave a message. There is no way to email you about this issue and I have become slightly frustrated with your process. How am I (or anyone) supposed to adjust our reservation if we have no ability of getting through - If you are going to offer this as an option I feel there should be a more efficient process in place. Very disappointed. Unless I can get through to someone M-W this next week I will be canceling our upcoming...