Son's Geronimo — Hotel in Seguin

I am writing this review based on an incident with bed bugs and the truly bad customer service or lack thereof that followed.

I stayed in Cabin# 2 on Apr 4-6th with my mother and we both thoroughly enjoyed our stay. The cabin was nice and we had a great time relaxing.

During the stay my mother and I both received a few bites but did not think anything of it as we have no experience with bed bugs.

After returning from the trip I broke out all over my body with bites. On April 11th it was so bad that I went to the doctors and they told me it was bed bugs. Apparently bed bug bites can keep appearing up to 14 days later.

That same day I called Son's Geronimo and informed them of the bed bug situation. I had asked to speak to a manager because I just wanted to confirm it would be taken care of so this didn't happen to anyone else. I wasn’t upset, I understood bed bugs can happen. The woman I spoke to asked me to send photos and information to the site email so her manager can take a look and call me back.

Later that same day I sent all documentation to the provided email. I received no msg or call back. On May 10th I emailed again requesting a follow up and still heard nothing at all.

In the middle of May despite having cleaned and taken preventative measures for the possibility I brought bed bugs home I began receiving bites at home. My luggage had been right by the infested bed and I ended up bringing bed bugs home.

Upon looking back at the situation we realized that the bed my mother was sleeping on had a plastic mattress cover and mine did not. Which leads me to believe that they were aware of the bugs in the cabin at some point and that they spread. She was bitten only a few times where I had over 20 bites.

After not receiving any contact back I was concerned that Son’s wasn’t addressing this and handling the infestation so I contacted the department of state health and reported the situation (following their website guidelines) on May 28th.

I also emailed Son’s one last time notifying them I had sent in a report. I again did not receive any email or call back.

On June 20th I called Son’s again and asked to speak to a manager. I was transferred to Kiara and despite the fact that I started the conversation off nicely she was immediately hostile and rude to me. She immediately referenced that I had reported them to the state health dept and when I said I did because I hadn’t received any contact from them she said an email had been sent on May 30th saying that they inspected the unit and there were no bed bugs. I had never received the email so I asked her to resend it to me and she said she cannot because it was already deleted from their account. During this whole time she just kept asking “what did I want out of this conversation” and was very rude.

I asked her for a copy of the inspection report from the pest company and she said she does not have to legally give me that. I then asked again for her to at least send me what was said in the original email and she said she would if it would make me stop, however I still have not received anything. She again kept saying what did I want out of this so I told her I would like a refund for my stay since I have spent hundreds of dollars and tons of time dealing with this. She said they couldn’t give a refund since I stayed both nights and didn’t report it then. I explained I didn’t know the bites were from bed bugs yet but I had received them while there. Her exact response was “so you got a couple of bites while CAMPING”.

She ended the conversation by asking me if this was over and if the calls and emails would stop. I have never had such a horrible experience with anyone in customer service, and will never stay at another son’s location again due to...

My family and I were super excited to stay at the cabins, this would be our first trip to this location. We got off to a rough start driving from Houston and having some car troubles. Being just 30 minutes away from the cabins our car alternator went out. Long story short after a long stressful day and getting a car rental at the airport because everything else was closed, we finally were able to reach the cabins at 7:30 pm instead of 3:30 pm like planned. We decided that despite the circumstances we were gonna have a great time. The cabins are lovely and the atmosphere was really relaxing, we enjoyed making s’mores that night. We decided in the morning we would wake up early kayak etc, since we didn’t get to do anything and we only stayed one night. I told my husband let’s make this a yearly family trip, all our kids agreed. We had a late checkout (noon) instead of (11:00) which somehow Rick (the manager) nor the housekeeper were aware of. We showed Rick our confirmation and he said no problem.

The housekeepers just waited on the porch at the cabin next to us until we got our things out. After we left in less than an hour, my husband realized he left his wallet. He called Rick and told him. He said the housekeeper didn’t turn anything in which we found so strange. Shortly after that Rick told my husband that he checked under all the mattresses and he didn’t find anything. We were puzzled because we know it had to be there. He told us that he would have let us check ourselves, but someone already was occupying the cabin.

After 5 days the morning we returned to Houston Rick called my husband and said the housekeepers turned in the wallet and it was between the mattress. Rick himself sounded puzzled saying but “I”checked there for myself and that wasn’t there. Anyway, he said he would mail it to us which we were grateful. We received the wallet in 2 days. When my husband opened his wallet all his IDs, credit cards, etc were scattered all around. Now my husband is very particular with his wallet he puts everything in a certain place. When he looked where he tucked $200.00, it was gone. He had (2) $100 bills that were for food/emergency money to use on the trip. My husband texted Rick thanking him for sending the wallet, and told him about the missing money and how his cards were all scattered and his wallet was definitely searched through.

To this day a month after we have not heard anything back. It’s very sad/scary to know that the housekeepers are dishonest. Sadly this was our first and last time we would visit this location since it has dishonest workers and we would definitely not feel comfortable leaving our belongings knowing this. Rick did great...

This place is just OK for $99 a night. There's no way it's worth more. It's unfortunate because if they repaired/updated/completed the listed amenities, it could be AWESOME and WORTH the price! ||Let me be clear, we came during the off-season, so maybe things are better during peak-season. My thoughts are that the place should be just as clean and well-maintained, regardless of the season, though. ||The pond STILL isn't completed 2 years after our first visit back in 2022.||The pool was at least surrounded this time by a barrier of some sort that seemed to keep the sand and leaves out. They were also warm and heated this time. ||The community restrooms/showers are woefully incomplete and unfinished. This makes me wonder how many people are actually getting out of the pool and going to their tents to use the restroom. Especially in cold weather. We would have liked to sit in the hot tubs during this chilly weather, but if I have to trek back to the tent for the restroom, I'm not going back to the hot tub when it's cold. ||They have a building that COULD be a pretty neat community gathering space, but the doors don't work (they don't close to keep the cold weather out). In addition, there's a busted piano present, trash, and dilapidated, dirty couches in there currently. There's also a TV, but I didn't check to see if it works. Some radiant heaters would make it cozy. What a missed opportunity for a potentially comfy space!||The game room was alright aside from no chairs to sit in and needing a major sweeping.||The kayak area was alright, but the life jackets were scattered all around the ground and were very faded and worn out. Surely someone tends to the ground daily, even in the off-season? I suppose you could use them in colder weather, but we didn't bother because of the condition of the life jackets.||The creek, itself, offered a very pleasant bank to walk along. As it was very cold, I couldn't say if it was good for swimming or not. It WAS clean, though! If it was warm, I'd probably swim in it!||The hammocks were a nice touch and enjoyable. ||The kitchen was supplied decently enough, but the hot plate was filthy. I had to buy a can opener and ended up just leaving it for the next visitors. Some ice cube trays would be nice, as would a clean sponge. Also, the cabin is surprisingly well insulated, and we were comfortable the entire time. Beds are the firm memory foam type, but still pretty comfortable. ||I've never stayed here during peak season, but for the peak season asking price, there's no...