Soap Lake Natural Spa & Resort — Hotel in Soap Lake

We had a pleasant stay at the hotel 6/11-13/21. Enjoyed the mineral water being pumped into our room's bathtub. Could tell it made a difference in our health/skin. The beautiful weather and lake views while relaxing in the swing chairs on the beach was worth it. The mini fridge, microwave, coffee maker, tv,AC, wifi was appreciated. The coffee provided was weak. So pack your own. The ice maker is a walk also. You may want to bring extra containers with you to fill. Wish we were informed about the amenities when we checked in. There is a dry sauna, and hot tub near the restaurant. Used third party for booking. Wasn't aware of the paddle boats, hot tub,fire pits, lawn chairs, game room, pool table ect. Found them on our walk to beach. The hotel is clean although if you're expecting the convenience of most chain hotels you maybe disappointed. I mention the items below to help anyone be informed. We enjoyed our stay. For some they may want to book elsewhere. Parking is uncovered and a walk to your room with stairs to pack luggage up/down. It has a rotten egg / musty smell from the mineral water. You do get use to. I would think they could upgrade filters to get rid of it. The bed was a really soft. Could feel every move my husband made. The blankets/pillows could of been thicker. Good for summer I guess. The door locks are old, no key card. It takes a moment to get the door unlocked and relocked. It lacks some convenience such a telephone in the room to call the office for more towels.The Office is a walk from the rooms & staffed for only a few hours daily. Staff is friendly although seemed rushed to check us in. No room service due to Covid. Office hours are limited. No 24hr check in or out. We left early before 8am. There is a key drop box, if no one answered the # posted on office door. I had to use a stick on the sidewalk to push keys into it. The two outlets are behind the bed/ side table to plug in all your devices. One in the bath by sink. Could use a few more. The shower does go hot/cold if next door neighbor is using water. Thankfully you don't get burnt or frozen. No restaurant right now as renovations are being done. The Italian restaurant next door required reservation, so be informed. Pub was okay for pub food. The welcome book doesn't offer any information about nearby attractions or businesses to visit. So do your research before hand. Beautiful Lake Lenora is only 7 minutes away. View Point Canyon near Sun Lakes 20 minutes. Totally recommend Country Deli in Ephrata for Breakfast open at 7am. Moms European Market is a must for lunch. Little antique store very affordable, sweet store owner and you can get the Healing mud spa products there. The Healing Spa is by appointment only!! Enjoy your stay, just remember it's a small town with reduced hours...

I'd like to give Soap Lake Natural Spa Resort more stars..however...

Check in was fast and friendly and the office is beautiful. Thinking the office was a reflection of what our room was going to be we were thrilled!

The good, Dog friendly! The grounds are darling! There are thoughtful bits of whimsy scattered throughout. The resort offers different areas for different activities. A game area, places to barbecue, other areas to simply relax and take in the views. There is a hot tub, two small saunas and some adorable hanging chairs. There's also a pretty nice game room.

Soap Lake is a marvel! I've read the history of it and it's fascinating. Again, the grounds are lovely and welcoming. But we didn't sleep outside, we stayed in cottage number 30. Cottage 30 is an adequate sized cottage. It has just about everything you would need. and the bed was quite comfortable. Towels and linens were both good quality. The water pressure is fantastic and we thoroughly enjoyed the mineral springs water in the tub. We appreciated the cute little patio in front and It is blissfully quiet here

The not so good, aesthetically the room is horribly outdated to the point of run down. The fixtures are dirty, stained and dull. The tub was coated with a weird powdery substance, which I cleaned. There are limited wall outlets and they are loose, The light over the kitchenette was sketchy and took quite a while to come on and flickered. We finally gave up on it. Our cottage was stuffy and there was quite a bit of moisture on the windows. (Which we were unable to open). The windowsills were dirty and there were dead bugs on it. The blinds on the window did not keep the light out. Very unpleasant when you're staying in a hotel and vacationing. Blackout drapes or something similar would be appreciated. Last but not least, the TV required two different remotes. One to control volume the other to control everything else.

Honestly this place *could be a gem, a true treasure with some TLC and some updating. Pay attention to detail. Because when it comes right down to it, it's all in the details regardless of how small they are. This is a Resort? The color scheme in this cottage is undistinguishable and lacks that soothing vibe. We had booked for two nights, however we are going to leave today. We would return but I believe we would stay in a cabin. I think what bothers me the most is that I had to clean things in the room before I felt comfortable using them. Please see the photos which will be attached to...

So I have stayed here several times over the years. I have always loved the experience and everything involved. This makes me very sad to say, but I do not think I will be back again. I understand that they are renovating and improving, but the cost has literally doubled since I was here last time a couple years ago

First over the phone they told us we could use the paddle boards for a fee, and about all the new amenities. We decided to stay for my birthday on a weekend that was to be hot. When we enquired about the paddle boards after arriving they said we could not use them when the temperature is over 90 degrees, because of the potential for burns. Ok, that was ok but then when we asked about the game room that existed last time we stayed was not available either and under construction, even though that was not mentioned on the phone when making a reservation. I was disappointed but can understand that as well and wanted to give them the benefit of the doubt even though I used to love playing ping pong at least. We ended up buying inner tubes to make up for the lack of paddle boarding.

What disappointed me the most however was the state/cleanliness of the room. I guess paying an extra 100$ a night since the last time we were able to get out and stay anywhere, and the focus of renovations from the owners I expected more. Our TV remotes didn't even work, and we ran out of soap and had to buy some from the local store. We needed ice and on the map of the hotel there was shown two ice makers. We spent literally an hour looking for them around and could not find any. We ended up buying our own ice (thank god we had a cooler) and the next day were told there was no ice maker anymore (under construction). I was annoyed at that point but still trying to stay positive....

However the next night we couldn't find our key after returning from the bar and were locked out for 30 minutes. I didn't even have my car keys. We called the emergency line several times with no answer, thank god we found it on the ground after looking everywhere or we would have been totally screwed. In the past we had to call the emergency number and they sent out a plumber at 1 am, so I do not know what happened. That was the one unexceptionable thing to me. What would we have done? Anyway, I'm sooo very sorry to say I won't be staying here again, which saddens me a lot because I genuinely loved this place. I hope they improve because it has so much potential and is a special...