Super 8 by Wyndham Story City — Hotel in Story City

This hotel is old and needs a lot of repairs and updates. The parking lot is HORRIBLE. There are holes all over in the concrete. It needs to be redone. The entrance is overgrown with foliage and trees, making it very difficult to see on coming traffic when leaving the parking lot. If you are wheelchair bound, you'll have a hard time getting in and out of any of the entrances, especially the main doors. There is no elevator. The 2nd floor reeked of cigarette smoke, and the windows on both ends of the hallway were open, despite it being hot, humid, and raining. The window cranks had been removed. They knew the windows were open as I reported both the smell and the windows. The AC was off when I entered the room. I understand needing to save electricity, but setting it at 80° and keeping the curtains closed when the room is vacant would probably be better than having to over tax it when someone turns it on. Or maybe setting it to 76° prior to occupants arriving? The fridge was barely cool and the edges of the room needed a good vacuum. I cleaned the door knob, lock, and it's framing, as well as the light switches. The caulking at the bottom of the tub was stained. The carpet and linoleum were old, which doesn't really matter to me as long as it's clean. I didn't check the bed; I simply threw my own king-size sheet over the whole thing and slept on top of that with a light blanket from home. The mattress was bowed in on both sides. It was either poor quality, old, or both. There was an odd sensor(?) attached to the tv... I hope it was a microphone and not a camera. But also, why would there be a microphone on the tv?? I kept it covered just in case. I did not use the tv. Overall, if all you need is a bed and a bathroom and don't care about quality or updates, you'll be fine there. The room didn't smell bad and was pretty clean. The location is great. Close to the interstate yet tucked back from the main road a bit. Two restaurants and a coffee shop within a...

Before arriving I called and reserved 2 rooms. I asked how many rooms they had available since we had a few more people in need as well. The nice lady on the phone said “don’t worry, we have plenty of rooms, come on in and your friends can get the same rate of $73 including tax.” The lady on the phone also stated that CLC cards were accepted. Once we arrived at the hotel a very rude man working the front desk immediately raised his voice to us before he knew what we needed. We explained that we had reserved 2 rooms but need a few more at the same rate. He said “that’s not our rate. It’s $70+tax” Before we could fully explain what the lady on the phone told us, he screamed at us stating that “there’s no lady that works here!” After a few loud exchanges the rest of our group was told to leave the property immediately. We kept our 2 rooms since they were already paid for on our credit card. Once in the room, it smelled like it had been cleaned with dirty mop water and had an overbearing musty smell. NEVER AGAIN will Story City Iowa Super 8 do any business with me or my company. FYI: the rude clerk stated that they do not...

First off, I redeemed 3000 Wyndham reward points to get our room down to around 50 for 1 night instead of near 100.|I would like my rewards back please.|Where to start?|Ice machine out of order, ok, |foot print tracked paint all over carpet|Mold in bathroom floor tile|broken tile around toilet|stained ceiling above shower|Filthy coffee maker with only one pouch of decaf coffee, no stir sticks or creamer sugar packs- no thank you!|Fridge on high barely cooled|Inside top microwave nasty food stuck on it|you can write your name in dust on end table next to bed, I made some lines.|TV kept turning off, finally shut it off and called it a night, I guess|hair near drain on tub/ shower- not mine|light breakfast consisted of 1/2 gal milk, 2 wrapped somethings? cereal with no spoons but 100 bowls, 1 yogurt, and a juice machine, not sure if it had anything in it. Went to Mc Donalds next door.|Did I mention I wasted 3000 points ?.|Slept on top of sheets / blanket, cranked up heat in room , did not want to chance what was under sheets.|Wyndham should be ashamed!|Pics to show our experience.|Room 116 ,...