So I booked cottage 5 about 3 weeks ago for this weekend. When I called to book the cottage I was asked about everyone coming to which I explained it was myself, my husband, and our 5 year old. During the conversation I asked if the river was within walking distance to which I was told yes only 1/4 of a mile. Today we arrived. We checked in, for lunch, then went to get ready for the river. We loaded up our cooler, grabbed our chairs and my daughters toys, and set off. We walked down to where the river was, only to find out everywhere we looked was private property and no trespassing. So we hiked back up hill to our cabin and I called the front desk. I asked where the river we could use was since everything we found in walking distance is private property. She informed me we would have to cross highway 19, a very busy 2 lane highway, then go to the end of the pavement and then make a right and walk down from there. I said wait what?! You want me to walk to the highway, about 1/4 mile, then cross the highway, then walk another 1/2- 3/4 of a mile carrying all this stuff and chasing a 5 year old?! If I had know that when you had it was walking distance to the river I would have never booked this. Also I was paying $150/night for the cabin when there are river front cabins for that price. So she said well it’s technically walk able. I said not with a child. She then informed me that people walk it everyday and no one complains. I said well I feel like you falsely advertised the walking distance. She then asked me what I wanted her to do. I told her I’d like a fill refund. So we packed our items back into my vehicle and drove to the office. She said she would give me a full refund. I asked if we could have the refund back in cash, I know this isn’t how they usually do things, but I needed the money back to pay for a different room I had found so as not to ruin my kids vacation completely. She informed me it was against the law to refund me cash and that it wasn’t her problem. Now at this point she had also my rude comments about my parenting and had a very poor attitude, so I asked her to show me the law that says you can’t refund in cash. She then told me that was not her job. So I rolled my eyes and said fine just process the refund. At this point a very nice gentleman was also sitting at the desk and he tried to explain to me they couldn’t do cash because we could dispute the charges and they wouldn’t get their money. I was politely telling him I understand what he is saying and I would gladly sign something stating I would not dispute the charges when she informed us both that that was enough talking. I would absolutely not recommend this place to anyone, even my worst enemy. There are MANY more places to camp in the area and I would suggest you runnnn to those places. Also, for those wondering we did contact our cc company to see about the refund and they called the number to the campground to ensure they had processed the refund and from what I was told she wouldn’t tell them yes or no on the refund so my cc company would not be able to release my funds for 7-10 business days until my dispute was settled. Needless to say my child’s vacation was ruined.
Update to respond:
I never said I was upset because it was not a water front cabin. I was upset because when you told me you could walk to the river you never said I’d have to walk more than half a mile and cross a busy 2 lane highway with my child that I did inform you was coming. I gave the review to inform other people about your business not being walking distance...
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