Night Inn Sweet Springs — Hotel in Sweet Springs

I would leave less than 1 star if I could! We had booked 3 adults online along with a baby. Everything was fine until I reached there. As I would be late, I had informed them in advance, and they were okay. However, during the check-in, the person at the front desk insisted we pay extra for three adults. During the booking, we did give 3 adults and the amount shown was different. But in person, I was asked to pay extra. When we asked about the difference, the person did not want to speak further, left abruptly, and shut the door. He was such a rude person who does not even care for a baby! I have never seen such a person who would not care, and we had to search for another motel. I will never choose this again! The nearby one was cheaper as well and luckily we had a room available in the nearby place! The person at the front desk needs to learn manners.

We wanted to report this to their manager and left our call back number. We are not sure if the front desk person ever passed on the information or if even the manager cares as they already have a rating! I highly recommend that you do not choose this hotel as you may end up searching for another hotel in the same situation as me.

Response to the owner:

I believe that the reason you have an online booking system is to show the price for three adults when you select the number of adults in the booking, instead of showing the price for two adults. Showing a lower price and making us pay more in person does not make any sense, especially since this is your own website and not a third-party website.

The front desk staff was impolite and shut the door rudely. It’s important for customer service representatives to be always polite and professional. I think a front desk person must at least know the basic manners!

We entered three adults and one infant, whom you should have known from the booking. I’m not sure how the front desk staff missed the infant when you can see that there are three adults in...

DON'T GET THIS CONFUSED WITH "KNIGHTS iNN'S" that chain is generally a little rough, the Knight Inn is top notch for roadside motels, it is a older property, all rooms are ground floor, park at your door, only down side to this is inconsiderate people that park, lock their car with the horn going off, or slamming doors, up side is convenience, noise doesn't bother me, I just leave a/c fan running which drowns out most of it, it is at exit #66 off of I70, which is 66 miles east of Kansas City, 200 miles west of St.Louis, there is a casey's store directly in front of it that has pizza,sandwiches, typical convenience store stuff with a broader menu ,and a Dollar store about 1/2 mile south, their check in time is 1p.m. I was able to check in at noon, front desk is freindly and helpful, I'm guessing it is the owner, the parking lot is cleaner than a lot of motel's rooms, the room it self is spotless, furnishng's are a little dated, few scuff mark's, but that can happen to brand new furniture since generally people have no respect for a motels furnishing's, oersonally I love these older single floor motels, I am a retired professional driver of 48 years, stayed in all kind's of motels, rarely give a 5 star review, this one deserves 6 stars, with it being a older property the up keep is bound to be a little more difficult, these folk's...

This property is a very typical motel that used to be able to be found all over the US. Check-in was fast and easy and getting to my room was a breeze. Since it's a motel, you can park right outside of your room, which was great!

The room was nice and roomy and had both a Queen bed as well as a hide-a-bed sofa (which I didn't use but wanted to note for the review). The room was well maintained and clean. While the property might be a little dated, it was taken care of and at the price point was actually better than I had expected.

This is a great place for an overnight stop for visitors making a road trip. It's right off the freeway and easy to find. The WiFi was great and I honestly didn't have any complaints at all about my stay here. The price was budget friendly and much better than just down the road in Columbus.

The property did serve a continental breakfast but I elected for a different option. It wasn't fancy at all from what I could see of it while dropping off the room key but these days any kind of breakfast in a budget hotel is a bonus. I'd definitely recommend this location and I plan on staying here again the next time that I'm...