The Lyle Hotel — Hotel in The Dalles

We stayed there for three nights in April. The hotel was undergoing remodel. We were informed about an hour before we checked in. We were the only guests. We wrote to the hotel (It was returned), we emailed them (no response), we contacted then via their website (no response). Our letter follows.||||Hello owners, ||||We had a very interesting experience recently at the Lyle Hotel. We booked three days at the Lyle back in January to have an experience in the Columbia Gorge. We were on our way to the hotel in April 12. We were at the Maryhill Museum when Marika from the hotel called and asked if we were still coming. We assured her that we were, and we were on our way. She advised us that there was some construction going on in the hotel and asked if that would be okay. We said sure, that’s fine. When we got there, we found out that there were no other guests at the hotel. She met us and showed us to Room 2. We had booked Room 5. Every room except 2 was under construction. It really didn’t matter that much because we were using the hotel to go site seeing, heading to the Dalles, driving through the Columbia gorge, and spending a day in Hood River seeing a friend. ||||It just seems unusual that you didn’t contact us earlier than the afternoon of our arrival. It gave us no time to find other accommodations. We had prepaid in full, so we would have paid twice for the same three nights if we had chosen to move to another hotel. The only person we saw on a regular basis was the construction supervisor. ||||There were oatmeal packets, granola, and coffee as advertised and outdated cinnamon rolls and milk in the refrigerator.||||Marika told us there was no heat in the room but she’s provided us with a space heater that could plug in except that the plug kept falling out of the outlet unless we positioned it just right. Also, we were in room two and the hotel Wi-Fi there is poor. Ron needed to walk down the hall several times to reconnect. You need to move your router or put in a repeater someplace. The bathroom was nice that we used except it had scratches in the paint (new paint job?) that need to get touched up.||||We were looking for exactly what your website suggested… maybe after its remodel is completed?||||Your website says:||“We at the Lyle Hotel try to create a cozy friendly atmosphere the hotel is the perfect location to enjoy all the the Columbia River Gorge has to offer. Folks should always feel like coming home when coming back to visit us at The Lyle Hotel.||NOTE: Your website includes a repeated word.||We would appreciate a response via email or mail acknowledging receipt of...

We stayed there for three nights in April. The hotel was undergoing remodel. We were informed about an hour before we checked in. We were the only guests. We wrote to the hotel (It was returned), we emailed them (no response), we contacted then via their website (no response). Our letter follows.||||Hello owners, ||||We had a very interesting experience recently at the Lyle Hotel. We booked three days at the Lyle back in January to have an experience in the Columbia Gorge. We were on our way to the hotel in April 12. We were at the Maryhill Museum when Marika from the hotel called and asked if we were still coming. We assured her that we were, and we were on our way. She advised us that there was some construction going on in the hotel and asked if that would be okay. We said sure, that’s fine. When we got there, we found out that there were no other guests at the hotel. She met us and showed us to Room 2. We had booked Room 5. Every room except 2 was under construction. It really didn’t matter that much because we were using the hotel to go site seeing, heading to the Dalles, driving through the Columbia gorge, and spending a day in Hood River seeing a friend. ||||It just seems unusual that you didn’t contact us earlier than the afternoon of our arrival. It gave us no time to find other accommodations. We had prepaid in full, so we would have paid twice for the same three nights if we had chosen to move to another hotel. The only person we saw on a regular basis was the construction supervisor. ||||There were oatmeal packets, granola, and coffee as advertised and outdated cinnamon rolls and milk in the refrigerator.||||Marika told us there was no heat in the room but she’s provided us with a space heater that could plug in except that the plug kept falling out of the outlet unless we positioned it just right. Also, we were in room two and the hotel Wi-Fi there is poor. Ron needed to walk down the hall several times to reconnect. You need to move your router or put in a repeater someplace. The bathroom was nice that we used except it had scratches in the paint (new paint job?) that need to get touched up.||||We were looking for exactly what your website suggested… maybe after its remodel is completed?||||Your website says:||“We at the Lyle Hotel try to create a cozy friendly atmosphere the hotel is the perfect location to enjoy all the the Columbia River Gorge has to offer. Folks should always feel like coming home when coming back to visit us at The Lyle Hotel.||NOTE: Your website includes a repeated word.||We would appreciate a response via email or mail acknowledging receipt of...

My stay at the Lyle wasn't planned. I had an unexpected delay flying out of DC to Phoenix, and need a place to rest and refresh for the night. After searching Hopper for about 20 minutes, I chose the Lyle because I love boutique properties and it looked really charming in the photos. My check-in went smoothly and Johnny Pelzer extended the warmest welcome. I've worked as a hotel manager and chef for 15+ years and I can say with certainty that hospitality is not simply a checklist of tasks to ensure someone's comfort or to make them feel welcome--hospitality is a behavior, core belief, and attitude. Hotels and restaurants tend to prioritize commerce and often hospitality gets lost. The Lyle gave me everything in way of "technically": great hospitality--even more I was offered an attitude of hospitality. I hope to return to stay for much longer than a single night soon.

On a separate the hotel restaurant was fantastic! The service was attentive without being overbearing, the soundtrack was perfectly curated--and as a restaurant chef I loved every dish, they were executed flawlessly. The old fashion using Four Roses was a perfect partner to...