DONT STAY!!! Please look at the reviews. DONT TRUST THE PICTURES!! The pictures were edited or something. We thought the overall rating seemed fine at first, and there weren’t a lot of options to pick from. We knew it wasn’t going to be amazing, but didn’t expect this horror show. The view is beautiful, and has access to the beach which is the ONLY nice thing to say about it. Our room which was facing the beach was sooo sketchy. We felt like we were staying at the Bates Motel. The screen on the window was cut open. The blinds were broken so anyone could see into our room. The floor had white scratch marks all over. The walls were covered in dirt and grime. AC was broken and outdated. The room was so hot and stuffy because of it. The smoke alarm was also disconnected from the wires… The bathroom door had wood splintering off it which could seriously injure someone if not careful. The shower head was way lower than it should’ve been and was not made for anyone above 5’5. There was supposed to be guest wifi, but we weren’t given a password. The worst thing by far was that anyone could open our door if they tried!!! Even when locked, you just needed to push the door open to get in. Oh also there were bedbugs… Not to mention the box spring is on a really worn down frame and felt like it was gonna break just from sitting on the bed. Need I go on? Long story short, we didn’t even stay the night so we are out of 200~ dollars. Really disappointed in this place. I’d request a refund but from the reviews I’m not sure if they honor those. This review won’t let me post the bad pictures, maybe that’s why it only shows nice pictures of the rooms.
Edit: My claims are accurate, please see the reviews from other customers who have stayed at the inn and have also said similar things. I don’t think everyone here in the comments conspired together to make false statements. I can provide pictures as well. The door certainly can be pushed in when locked and I would happily provide the room number if you would like to give it a try. The room was under my husband’s last name so you will not see it under my name. If there isn’t AC, then why is there an AC unit attached on the wall? Kind of misleading, even if it mentioned no AC on the website. That may have been an error on our part, but I can assure you everything else was concerning enough. Lastly, it was after “office hours” and when we called the number and asked where we could leave our keys, management showed no concern as to why we didn’t want to stay overnight. We told them we decided to not stay due to the conditions of the room, but we will happily explain in thorough detail over...
Read moreThe light over the sink is either burning out, or has a short in it, when turned on it would flicker and/or go out completely. The track for the sliding door was dirty, and filled with hair and dirt. The floor needed to be cleaned and mopped, as there was sand basically everywhere on the floor, and I had to use my small broom from my car to make it at least something I could tolerate. Two of the electric outlets are not safe to use, one of them has a broken faceplate, and another has no face plate at all. Totally unsafe! Plus the wall behind the door has a broken knob stop. These are just the small things that should have been fixed. I can honestly say it made me very unhappy and sad to have the room like that, as I have stayed in that room many times in the past few years, and never had a problem, but this time was not a happy stay. I did consider leaving and disputing the charges to my card, since I paid over $800 for the 4 days, and I feel like I paid way to much considering the condition. I know that work is being done on the Terimore, but a guest shouldn't have to deal with this type of situation regardless of the status of changes being made to update the rooms. I did try to reach out when I got there to speak to someone, but the office was closed, and all contact was by text messages.
After arriving home I did send an email and also a text message with the only response being a text message which said "Thank you for your feedback, we are sorry about the inconveniences this may have caused you. I will be letting upper management know of your experience, so that it can get passed along to the house keeping department. Thank you for...
Read moreI thought we were getting a great deal on a decent room, but ehhh, not quite. The view from our balcony and the beach access was really nice, but that was about it. The bed was super uncomfortable and was on wheels and NOT attached to the headboard, so it moved all over. (Imagine how that goes when being intimate.) Walls are very thin. You could hear everything from the other side of the wall and even those being loud on the balcony or fighting in their room a few doors down. Obviously, we didn't sleep well due to these factors. This place accepts pets and we heard a small, yappy dog in the rooms, which was quite annoying and a pair of unleashed golden retrievers staying at the hotel. I feel the hotel should be better about enforcing some kind of rules surrounding that, so it doesn't ruin others' vacation.
The TV didn't work. The woman who checked us in said they had an electric issue that day. (I personally feel they should have offered maybe a 5-10% refund for that.) The room was mostly clean. The floors could have been cleaner. There is a step up/down from balcony, but during the wetter months (most of the year) they could have something to wipe your feet/leave your wet shoes coming into the room and coming in/out of the balcony would help to keep the floors cleaner. In the shower, there was a body wash, shampoo and conditioner dispenser--only the conditioner had something in it. Thank goodness I had my own body wash.
I was hoping this could be our new place to come to on the coast for the fair price, but I can't overlook all the negative factors. If these issues were taken care of, I'd be willing to come back, but on my next trip to the coast, i will be trying someplace else. Such a shame with such a nice view and balcony; it has so...
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