Courtyard by Marriott Titusville Kennedy Space Center — Hotel in Titusville

First, the good. Clean! Walking in, driving in the property is clean. Pool area, not so much, but that's to be expected with the lack of home training some of these people have.

My first night I encountered the sweetest most hard working lady. I had just checked in and was heading to my room up the elevator, she came in through the service doors on the back and about gave me a heart attack. She was genuinely remorseful, which was sweet, but not necessary. She was a ninja in stealth mode... I later saw her down in the lobby, checking in with EVERYONE, with a smile and a quick "how's your night, can I get you anything?" She checked in with all the guests. Hours later I see her upstairs at the rooftop bar, and she's helping clean up. Then I see her bringing fresh towels out to the folks at the pool 30 minutes before it closed. Always smiling and just genuinely caring. She was an absolute joy to be around and I hope that she is tipped well.

The pillows and mattress for the king suite, absolutely trash... I've never slept so bad at a hotel in my life. I went and asked for a foam pillow, Gerald was rude, off-putting and the exact opposite of Jen. Since it was later I walked downstairs to grab a foam pillow. Gerald, said oohh I have to go look for one because the maids are out and I dont have one here. I said, sure, no problem, I'll wait... he sighed and said ok, what's your room #... he came up with 2 feather trash pillows 😒 oh well

Sunday night, we were there with a group, celebrating... Texas lotto group. Before we left the bartender asked us when we'd be back so she could stay open. We got back and they closed at 10. Several folks asked about the "store" being restocked with beer or wine coolers, the responses from Gerald were. Not his job, they only stock during the day and my absolute favorite, not a chance...thats when he was asked if he'd be kind enough to put some out. I came down at 1145pm, chatted with a few people and then went to the store to grab a drink. There was a gentleman checking in, he didn't have a reservation, wanted some special coupon and Gerald was of course being less than helpful. The guy moved to the side and proceeded to book his room through the app while I sat there waiting... Gerald gets the guy checked in. I walk up to the counter and he goes, nope can't sell you anything after midnight, I said, seriously, I've been standing here for 8 minutes. He said nope, the computer says its 5 after, I pulled out my phone it was 1201, and he said nope, oh well, with a smirk on his face.

The food was lackluster, and expensive, but not outrageous... you don't have many options and the facility is pretty secluded with the closest convenience store 3 miles away.

Courtyard is all my family really uses, and have to say this was a weird experience between the bed and Gerald, Jen was...

My recent encounter with Marriott's refund policy has left me deeply dissatisfied and frustrated. This is in no way the fault of the hotel in Titusville but does fall on the Marriott name. What should have been a straightforward process turned into a convoluted and disappointing ordeal that has made me seriously question their commitment to customer satisfaction.

I had to cancel a reservation due to unforeseen circumstances, and that's where my problems began. Marriott's refund policy, which I thought would be accommodating and reasonable, turned out to be anything but. The hoops I had to jump through, and the lack of clear communication made the entire experience needlessly complicated. Basically, paid in advance for two rooms and one night's stay that I will never use. But I bet you the hotel will rent those rooms out with no problem and make a double profit.

One of the most significant issues was the lack of flexibility. Despite my cancellation being well in advance and under circumstances beyond my control, I was met with rigid rules and an apparent unwillingness to consider the unique situation. This inflexibility not only left a bitter taste in my mouth but also highlighted a lack of empathy for customers facing genuine challenges.

In an age where customer-centric policies are key to maintaining a positive reputation, Marriott's handling of their refund policy is disappointingly out of touch. I had hoped for a seamless resolution, but instead, I found myself grappling with an unyielding and disorganized process.

My encounter with Marriott's refund policy has left me with serious reservations about booking with them in the future. As a customer and member since 1996, I expect a certain level of transparency, flexibility, and responsiveness – qualities that were sorely lacking in this experience. I sincerely hope Marriott reevaluates and improves their refund policy to better align with the needs and expectations of their patrons. Until then, I cannot in good conscience recommend...

My wife and I stayed here for a brief getaway over the weekend. I picked this hotel for the nice quiet location right on the river. We checked in rather late, and the front desk staff was helpful if not exactly friendly. Unfortunately, the room we got was right next to a crazy party room. The noise was so bad we didn't even bother trying to go in, we just went right back down to the front desk and asked for a different room. When we got to the second room, our room key didn't work since the front desk person forgot to switch out the room keys. Once we finally got in the room was basically fine. It was clean and spacious and the space themed decor was quaint and attractive. We had an issue with the charging ports and outlets between the beds - they did not work and neither did the astronaut projector :-( But we weren't about to have to switch rooms again so we just made do without. Everything was fine after that besides 2 things: the TV which is a really nice large size is not centered between the beds. Since we had a double king room, this made it impossible for the person on the far bed to see the TV! Not sure what the designer was thinking, but that is a serious fail. The next problem we had was no fault of the hotel: the room next door had an infant who woke up at 6 AM and was running and screaming at the top of their lungs for almost 2 hours. We were exhausted but absolutely could not get back to sleep. They finally checked out around 8 AM. We considered complaining, but really what could the staff have done? The only other issue of note is that they don't have any free breakfast. I asked for some cereal and was charged over $5 for 2 small plastic travel bowls of honey nut Cheerios. That is really ridiculous. All in all, I would say the hotel is nice and definitely has its plus points, but next time I come up there I will be looking to try...