Catskill Mountains Resort — Hotel in Town of Highland

Wanted to check out the Resorts Casino in the Catskills and googled log cabins nearby and came across this hidden gem!!! Was about 40 minutes away from the casino. We were enjoying our stay here so much that we ended up not even going to the casino on the day we had planned to! There are 3 different sections to this resort- the log cabins (there are 2 cabins that are attached to each other, each cabin is for 2 people (king size bed, tv, refrigerator, coffee maker, yes bathroom is in the room! ). Then there are the cabins for larger groups located next door. There is another section of the resort with rooms that look like motel rooms from outdoors, and then there is the main building (where you check in, and where the bar and restaurant are located), and that main building has rooms upstairs. That building felt like an Inn, I’m sure the rooms were beautiful! Our room in the cabin had a comfortable bed, was clean, etc. everything is provided in the cabins (I had called to make sure we didn’t need to bring our own sheets, towels etc- no you do not need to!). Had soap, shampoo, hair dryer etc like a regular hotel room. Cabin had heat and AC. We had dinner at the restaurant located in the main building. Entree prices range from maybe $17-25, included soup or salad. Food was very good! Restaurant was still crowded later on when we went! I believe food is served until 9:30pm. Zac’s lounge was closed while we were here, however the lobby bar was open, not sure until what time. Piano player in lobby was not here while we were here, I do know that he was there though the weekend prior, and will be the weekend after, not sure how often he is normally there. Continental breakfast is included for all guests, served until 11am. Staff was very nice, helpful, and accommodating. Gave us an early check in and a late check out for no charge! 12pm-1pm check in they said was fine, and a 1pm check out was fine too. It was explained to us that this was because no one else was arriving on this date for the cabin room- worked well for us! Hotel gives discounted skiing / tubing tickets for a nearby resort in Pennsylvania- Big Bear. We did not get to do this but it is nice that they give it. Hotel has fire pits (you can make s’mores- bring the marshmallows!). Hotel provides the wood. We didn’t do this but the staff was happy to have started the fire for us if we wanted to. We came in the winter so did not get to use the pool (or see it) but from other reviews it sounds lovely. We were happy to get the log cabin experience at a resort. WiFi is free and worked well. I had cell service with Verizon, my boyfriend has T-Mobile and he did not at all. Resort is very quiet and, peaceful. Nice weekend getaway and a nice change of scene. Perfect place to come and...

We were attending a concert on 7/5/19 in Bethel Woods, NY. I was looking for a place roughly 30 minutes away. In this area, there isn't much mid-range places to stay. I decided to stay here to try it out after reading many reviews. Here is my view of our stay and the facility.

They state that the facility was completely redone in 2018. It certainly looks it. All of the buildings were clearly redone. Our room was fresh. The bathroom was new and very nicely done. They have a very large pool with outdoor tiki bar. We didn't use the bar as I purchased food locally and we brought our own drinks. People were ordering food and drinks at the pool. Everyone seemed very happy with the service and the quality of the food. Other people specifically said that the dinners were excellent as well. The breakfast was buffet for $15 per person. We didn't try it as we don't like big breakfasts or buffets.

They have nice courtyard with a gazebo and 2 gas fire pits. All of the grounds and pool were well maintained. Very nice.

The staff was friendly and provided great service.

There were limited rooms when we booked and we booked a room with 2 double beds. As I mention the room was fresh and clean. I will say the layout had something to be desired. I can't image 4 people in the room as there was barely enough room to walk around as the beds filled the room. In my opinion, there should have been only 1 bed (queen) and there should have been a chair and or desk in the room. There was also not the normal stand for you to set your suitcase on. Fortunately we didn't need the other bed as it was only the 2 of us. Not sure how 4 people could stay in the room with luggage etc. We did feel cramped just the 2 of us. They only provided Styrofoam and plastic cups. I would expect glass in this price range. Our last day when we were leaving, both my wife and I ran out of Hot water while in the shower. It didn't get ice cold, but it was a cool shower. Again, this is a basic so it didn't meet my expectations.

As I said, in this area, there isn't a lot of mid-range places. In this price range I would expect more and really wouldn't consider...

Made a reservation on 4/17/22 for a one-night stay 6/25/22. Arrived to check in at 7pm and the entire place was deserted. Door to check-in building/restaurant was unlocked but all lights off and no one to be found. Could see stuff laying on the counters in the kitchen. A refrigerator upstairs in the hallway had alcohol in it. Bar liquor was just out on the shelves in the lobby. Pool was empty. Called the number, no answer. Walked all around looking for someone. Finally, some random person gets in their vehicle so we stopped him, hoping he was an employee. Nope, a “guest” who was staying for some private “party”. Seemed super sketchy. So, finally realizing we were out of luck after driving half an hour out of our way to stay in this beautiful resort, we connected to the Wi-Fi so we could search for other places to stay, most of which were sold out. After an hour standing outside the check-in building, we FINALLY found somewhere to stay…all the way in Monticello. Just as we finally got a reservation elsewhere, two other ladies show up who were also staying with a private “party”. Said she was calling the person who worked here (apparently not on the business number since no one answered it when we tried calling multiple times). Asked if we would like to wait for her to arrive. Ummm, no. I left negative feedback on the survey through the booking site and this is the reply we got: “Apologies. However We are not yet closed. We have one employee taking care of the Front desk and the grounds. Perhaps you came early and they were out mowing the grass or some other activity and did not expect you." Unacceptable. I see there’s not much activity on this page so I’ll be writing this review elsewhere too but just in case someone is still trying to book this...