Before moving to Wisconsin, I had used a different retailer and mattress brand and thought I'd never switch. Then so many people recommended Verlo to me - a Wisconsin-based company that builds your mattress after you order it. After visiting the store and learning more from Dave Amann (Store Manager), I made the decision to purchase everything from Verlo for my B&B.
After I returned home from the store, Tom spent time on the phone with me making sure the measurements were just right.
Even though one headboard wasn't in yet, Ryan and Ken delivered the rest of my order and set everything up - even making sure I had time to put the bedskirts on before placing the mattresses.
One of my favorite aspects of Verlo service is that, for a small fee, they will come out regularly and flip the mattresses for me!
While the mattresses I just purchased will last a long time, there are so many other things to buy at Verlo - like pillows, mattress protectors, etc.
The quality of the mattresses, box springs, and bed frames I received is surpassed only by the customer service from the Verlo team!
March 2021 update: Bought new pillows for Bailey House. Met some great people who were shopping for a mattress. Thanks for your advice and great customer service, Dave!
Called a couple of weeks later to order a new mattress and box spring for my bed. Got a great deal! Tom & Jason delivered it on Saturday and I can't believe how much better I sleep now! No more tossing and turning and waking up with a sore...
Read moreIf you are thinking of shopping for a new mattress go to Verlo first. You won't need to look any further. My old mattress, a Verlo, was almost 30 years old so I headed to Lake Geneva to Verlo. Dave, the manager, answered my questions, didn't try to sell me what I didn't want, told me to check measurement at home and call back to be sure of.correct height of base so as not to be too high for bookcase headboard, and set up day and time for delivery that was was perfect for my schedule. A phone call the night before delivery verified time. Two friendly and knowledgable young men removed old set for recycling, set up new, and reminded me to call if any questions. Also made sure I knew that if I decided mattress was either too firm or too soft, Verlo will pick up and redo. I have just had a wonderful nights sleep, thanks to Verlo, Dave the manager, and the delivery team. Many...
Read moreThe minute we walked into the Lake Geneva store, we were greeted kindly and didn’t feel any pressure. We came to Verlo because we needed a new mattress set and have been customers in the past. Would never even consider going to another mattress store. The salesman was very informative, knowledgeable and helpful. A person spends one third of their entire life asleep in bed as well as 7 years trying to get to sleep. You need to have a good quality mattress to get a good night’s sleep and Verlo has given us that for the past 30 years. Quality and guarantee is excellent. We have never had a problem with any of our purchases, but did know some one who did and Verlo completely rebuilt their mattress. You would never get that service anywhere else! Highly...
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