Cascade Inn and Restaurant — Hotel in Town of North Elba

This is what I found:||||The towel bar was missing in the bathroom, although the brackets for it were still sticking out of the wall. The bath towels were small, thin, and very rough on the skin, but bright white and not worn. The light above the shower was either burned-out or not working. Mini bars of soap were provided, but no shampoo or other toiletries. The toilet tissue was single-ply. The bathroom sink drain was quite rusty.||||There was no hair dryer, refrigerator, microwave, air-conditioning, nor fan. I requested a fan 3 times before I finally got one. By then, the weather had turned, and it was no longer needed. In fact, I had to close the windows to stay warm, and that is when I noticed that the glass in the bathroom window was broken, and one of the front lower bedroom windows would not close.||||I was informed (via a sign posted in the restaurant, several weeks after I had made this reservation by phone) that there was a 4% price increase if I paid by credit card. ||||The lace curtain on the rear wall of the bedroom provided no privacy whatsoever, and did not block the morning light from coming into the bedroom, making it difficult to sleep after daybreak. (See photo.) There was no mattress cover; only a thin sheet between the well-used mattress and my body. The mattresses on both beds sagged like hammocks.||||Additionally, cleaning had been neglected in various aspects of the room. (See photos.) The carpet was stained and in poor condition.||||The wifi was very slow.||||Many ceiling repairs were needed. There was a hole in the ceiling and also In the door.||||I'm not saying this is necessarily a place everyone should avoid. But guests who come here expecting all the standards of most ordinary budget hotels/motels might be...

This is what I found:||||The towel bar was missing in the bathroom, although the brackets for it were still sticking out of the wall. The bath towels were small, thin, and very rough on the skin, but bright white and not worn. The light above the shower was either burned-out or not working. Mini bars of soap were provided, but no shampoo or other toiletries. The toilet tissue was single-ply. The bathroom sink drain was quite rusty.||||There was no hair dryer, refrigerator, microwave, air-conditioning, nor fan. I requested a fan 3 times before I finally got one. By then, the weather had turned, and it was no longer needed. In fact, I had to close the windows to stay warm, and that is when I noticed that the glass in the bathroom window was broken, and one of the front lower bedroom windows would not close.||||I was informed (via a sign posted in the restaurant, several weeks after I had made this reservation by phone) that there was a 4% price increase if I paid by credit card. ||||The lace curtain on the rear wall of the bedroom provided no privacy whatsoever, and did not block the morning light from coming into the bedroom, making it difficult to sleep after daybreak. (See photo.) There was no mattress cover; only a thin sheet between the well-used mattress and my body. The mattresses on both beds sagged like hammocks.||||Additionally, cleaning had been neglected in various aspects of the room. (See photos.) The carpet was stained and in poor condition.||||The wifi was very slow.||||Many ceiling repairs were needed. There was a hole in the ceiling and also In the door.||||I'm not saying this is necessarily a place everyone should avoid. But guests who come here expecting all the standards of most ordinary budget hotels/motels might be...

We unfortunately stayed here Saturday, Sept 19th. This place only has 4/5 stars because of the restaurant; not the rooms. If the stars were just for the rooms it would be 1 Star! We gave it 1 star as the bed had clean sheets & the bathroom looked like it was cleaned. The dresser had a bunch of crumbs on it like the housekeeper stood there eating cookies or something & never cleaned it off!

We couldn’t even eat at the restaurant because they said the soonest we could get in was 7:30 when we were there at 5:00 & no one was in the restaurant. So we ate elsewhere.

The room was worrisome as the ceiling looked like it was 1 more rain storm from falling in; from the brown stained ceiling tiles that were bending down. There are NO amenities here at all. No coffee machine, no microwave or fridge. The ice machine is in the restaurant so we got some ice at night, then when we went to get more in the morning we couldn’t because the restaurant doesn’t open till 5:00pm. Even though there’s a little lobby with brochures that’s open & you have directions to call them from a wall phone there just to be told you can only get ice in the night. They should have an ice machine right there for their guests in that lobby. We’ve never stayed anywhere that didn’t have an ice & a coffee machine. We didn’t book this ahead of time or we wouldn’t have chosen this without any amenities. There was also no air conditioning so we had to open all the windows because it was a very warm night. We would never stay here again. The only raves I see in these reviews are for the restaurant. If you read the ones for the rooms some of them are even a bigger...