Sleep Inn & Suites Lancaster — Hotel in Town of South Lancaster

We had nothing but issues with this hotel and their staff. We blocked out rooms for our wedding weekend Sept 2-4th guest were not given a discounted rated like the staff had said and were all over the board on pricing, with some people having a 50+ dollar difference for a same exact room. Rates were cheaper online through their website. Come to find out guest we’re getting charged a weekend rate for both Saturday and Sunday even tho Sunday is a week day. We told all our guest to book online instead of doing it through the hotel so they wouldn’t get robbed on rates. The staff was horrible to work with, very very rude. My wedding guest pretty much had this entire hotel booked out and we received nothing but poor poor service. The rooms we’re discussing, no toiletries or toilet paper in the bath rooms, dirty linens. Our room absolutely reeked of body Oder and so did our sheets. I approached the front desk lady saying we wanted new sheets on our bed as they stunk horribly and had big blood and what looked like urine stains. She was very rude, rolled her eyes and said she would take a note down for the house keepers… no guaranteed changing of sheets. We got back from our wedding Sunday Sept 3 at 1:00am to find that our dirty disgusting sheets and linens had never been changed. We ended up sleeping on the sofa our wedding night with our throw blankets. We approached the front desk lady on Monday September 4th, the same lady who was extremely rude on Sunday and told her that our linens were never changed and we were extremely disappointed that we could not sleep in our bed on our wedding night. She played dumb as if she knew they weren’t changed but she never made a note for them...

Very expensive - 4 adults for standard 2 queen bed room was about $260 for a Saturday night, and they are pretty no frills rooms...

No safe.

Dinky microwave and fridge.

Noisy bathroom doors that shake the room. Room 305 faces the street, not the golf course.

Cookie cutter rooms, only about a year old hotel.

Main redeeming qualities would be the backyard patio with BBQ (although not covered), a good sized pool and spa room.

Bare bones fitness room with only one ball, one stair steeper, one treadmill, one bike, and a water cooler.

Rooms don't have much for power outlets or USB hookups, if they work...

Bare bones phone and alarm clock.

Didn't try the TV or the wifi

Breakfast options were okay, nothing to write home about... Two choices of cereal, oatmeal, fruit, bread, donuts, waffles, milk, yogurt, peanut butter or grape juice. Eggs, sausage. Coffee, tea, orange juice.

Appreciated seeing paper plates for environmental reasons, but Styrofoam and plastic everything else...

Really nice staff.

They know they have the area monopolized on hotel options vs their cost for minimal value.

Price was slightly different depending on the number of people.

Paid a few bucks more for some bonus points, but likely a hotel I'll avoid unless I have family for a swimming day and on time check in with better weather to take advantage the main high points of this place, the pool/spa, and outdoor patio.

Not enough value there for me for one room for one night for $250+ for a quick...

When I arrived afternoon checked in and I was welcomed Clean establishment Friendly staff I returned to hotel 9pm and greeted at the front door by a barefoot smoking individual that told me why was I so late where had I been ? I was confused and ignored her as she continued to tell me I should not have been out so late First night was good, slept well great room The only exception was the unit charger in the table lamp did not work The next morning I asked to have my room cleaned and bed made The staff told me they would try their best to get to it Returned second night 9 pm same individual at the front door I decided to wait in my car till individual went inside Went up to room and was disappointed no towels, no bed made, nothing cleaned I tried calling front desk several times phone would not connect Went downstairs to front desk let them know No solution manager will call me in morning Gave me fresh towels and offered anything I needed Next morning check out time No manager available I left another message to have someone call me No call returned I will look for other options...