Crow's Nest Resort — Hotel in Truro

The one star is for the ocean view, which is outstanding. Otherwise, this ocean-side motel is an uncomfortable, aging facility with few amenities and poor customer service. The property does not have any ADA accessible rooms, nor are the bathrooms equipped with non-skid bathtub mats, simple tub bars, or hand-held showers - which would help a great deal. When we asked about the availability of tub mats, suction cup tub bars and hand-held showers after arrival, we were told that there were none available, but that we could have extra towels to cushion the blow in case I fell in the shower/tub. Wow. The "private beach" advertised, and which management told us "you walk right onto", was a just a boardwalk atop the seawall, with long sandboxes of trucked-in sand at the edge of the boardwalk. There was a small strip of weedy beach below, but access primarily was via a steep, aluminum step ladder covered with seaweed. There was no lifeguard, so watch yourself and the kids if you go. The motel studio room we had did offer working AC, and a cross-breeze as one side was on the ocean itself, but the other side with windows looked out onto the access road, the parking lot, and Route 6, so all-night and all-day traffic noise was part of the package. The bed we had was full-size and was older, as well as hard as a rock, the appliances in the kitchen were older, the silverware and potholders were dirty on arrival, there were no paper towels, handiwipes, napkins, spray cleaners, or sponges available, the glass tabletop was not secure on the table legs and so posed a hazard, and the indoor chairs were wooden with no cushioning at all. Two plastic, outdoor Adirondack chairs without cushions and a small outdoor table come with each room, but the cleaning staff gave one of ours to another motel guest without even asking us, leaving us with one chair until I objected. There was little privacy in our studio room as the windows and glass doorway had thin, dirty curtains and looked right out onto public access ways, there was no carpeting, and there was barely enough drawer space and shelf space for two. There was no closet. The TV worked with a basic cable package, and there was a fireplace, but it looked old and dirty. The bathroom was inaccessible and tiny, and the undersink area in the kitchen reeked of mold. If you have allergies and asthma, beware. This place is pricey - the 4 and 5-star motels in the area have comparable rates - and management makes you pay 50% upfront via personal check when you book. The final 50% of the motel fee is due on check-in, so think hard before you book. Plus, if you have questions or want a copy of the rental contract, answers and materials are tough to obtain. My first time here last week was definitely the last time I will stay at this facility, which was hardly the resort advertised. Not...

We have been coming to the Crow’s Nest several times over the last 15 years during the month of September. We love the serenity and the view and the fact you are literally right on the bay. We have always found the Crow’s Nest to be clean and inviting. The recent renovations are welcome as the bathrooms were getting a little tired. The new updates in our room include new furniture, revamped kitchen and bathrooms . We like the “cottage look” of the renovations and the new cookware is noticed as well. The Crow’s Nest offers accommodations only but a it is a quick drive from PTown and a short trip to Wellfleet. We find the location ideal. We have never had a noisney guest issue as I expect most people come here for the quiet. The staff through the years have always been gracious and helpful including during the height of the CoVID pandemic. The used to offer daily house keeping. They don’t anymore but I don’t miss it. You can always get refreshed towels etc by leaving them at the door or going to the office. In our unit everything was working just fine. The TV offers streaming (Roku) and Xfinity cable . The wireless network has a good signal strength but it is not all that fast. Sufficient for streaming one program and general internet use. From my phone the 5G cell service is faster. There is no EV charging here but there is Level 2 down the road at Oceania Cottages and a Tesla 12 station all vehicle charging station 3 miles up the road toward PTown at the Harbor Inn hotel. I used the Tesla station for my Mach E. Just a wonderful place to stay. We will...

We used to stay here very often several years ago and I stand by all my reviews (4-5 star) from that time. And the location and views are still beautiful. And maybe if you get an updated room/suite, it is still great, but sadly, we had a terrible experience this last trip: rooms need updating, screen door falling off, no internet in our room (though it was promised) and a dog next door (though policy says no pets of any kind allowed) -- after one night with no internet (so I could not get important work done), dog barking and door falling off, we politely asked to check out early and left 10 am the next morning. Although hotel clearly misadvertised and did not deliver promised services, the manager will not refund the second night, does not answer any messages...so now I have to launch complaints everywhere, just to get a night refunded that we did not stay because there was a dog, no internet (both promised and advertised) and a falling off door - so sad...so be careful - make sure they have what they say in your suite - I understand refund policies, but good business always refunds if they don't provide services promised. And, more important than the refund, this ownership/management needs to actually talk to people and fix a few things. North Truro is still my favorite place on Cape and I hope this place will get back to its standard for other guests - but we won't be staying again -- ownership or management that does not reply and does not address problems and admin fault...