SpringHill Suites by Marriott Allentown Bethlehem/Center Valley — Hotel in Upper Saucon

It seems recently that Marriott has changed their policy for guests traveling with dogs. Perhaps it was the result of irresponsible dog owners who spoiled it for the rest of us. Two years ago we lost our 14 yo dog to cancer, we traveled frequently with her and we always stayed at a Marriott where dogs were allowed. As a responsible dog owner we never left her alone in the room, we brought in a dog bed for her to sleep on and we always cleaned up after her whether it was a food or water spill inside or her daily constitutional outside. My husband is a lifetime titanium member and as such we always received lifetime titanium member status treatment even when traveling with our dog. We were always given a quiet and clean room on a high floor close to the stairs for easy access for walks and bathroom breaks outside. Fast forward about 2 years after our loss we decided to get another puppy of the same non-shedding breed, she is now 16 months old. We've raised her the exact same way and are still responsible dog owners. As lifetime titanium members we expected the exact same treatment, however, at this Springhill Suites by Marriott we were met by a woman at the front desk who was not friendly nor personable. She gave us a room on the first floor just beyond the lobby and right by the breakfast area.The room was definitely noisier than what we had grown accustomed to by Marriott as lifetime titanium members. It was downright shabby and not cleaned well, the sliding glass doors over the desk had so much sticky filth in the track where the doors slide open and closed that they were stuck in place! The sofa had a back cushion that was torn and frayed all along the top side. The bathroom floor was sticky! Ew! And the toilet set was wet! So gross. The lighting in the room was inadequate and we couldn't open the window blinds because we were right on the parking lot by the hotel lobby entrance. We stayed one night and was charge a $75 pet fee. For what?? They obviously don't thoroughly clean the rooms after a dog stay. Such a terrible experience. Wish I could leave no stars! We won't be staying there again. So...

This used to be my favorite hotel to stay at when I visited Center Valley. The last time I stayed was before covid and they have made some awful changes since.

First, they never answer their chat anymore. I requested information about when my room would be ready and if I could store my bags at the front desk while I waited. They never answered at all.

Second, I requested room on the top floor, extra towels and pillow. Being a titanium member I checked in 48 hours in advance. So there was plenty of time for those requests. They honored NONE of them. Usually they provide 3 sets of towels but there was only two.

Third, I requested extra towels from a housekeeper in the hallway at around 12pm. They told me I had to call the front desk to request them. Um...ok?! So I contacted the front desk and she says I have to come down to get them. I asked if they could be brought up and I was rudely told no. I have NEVER be told I had to get my own towels in the afternoon. Especially when housekeeping was on the floor.

Fourth, I requested a late checkout on the app when I checked in 48 hours in advance. As a titanium member it's a perk. Since my other requests weren't given, I went to the front desk to ensure my late check out was given. The agent at the desk didn't even look at me when I got to the counter. She kept doing her work while I requested she add the late checkout to my room. She claimed she did but I doubted it. So later that night I asked a different agent if the late checkout was added. Big surprise...it wasn't. I finally got it added and you'd think it was over. NOPE! I get a knock on my door at 10am asking when I was leaving. SERIOUSLY?!

I completely understand that changes have to be made because of covid to protect employees. I'm willing to forego daily housekeeping to minimize contact. But that doesn't mean guest service should go with it. If you're going to charge pre-pandemic prices, I expect better service. Especially as a titanium member. I have Diamond with Hilton and they provide a way better stay than Marriott has. I know I'll be staying at Hilton properties the next time I'm in...

As a Marriott member, I can say that this stay 6 June Room 204, was the worst stay in ANY Marriott chain hotel EVER. I have had better experience at a Holiday Inn Express. The hotel appeared to have been updated, it was apparent they went with the lowest bid, or someones cousin. !. Window black-out curtain pull mechanism was damaged. It resulted in a 8 - 12 inch gap between the wall and curtain at the bottom. unable to open black-out curtain in the morning. Shower plumbed all wrong. A). shower head installed on opposite wall from control valve and door hinge. B). shower head mounted very high on wall - at 5" 9" i could just touch the shower head if I stood on my tip toes ....dangerous in a wet shower. C). Shower head sprayed at wall with shower door hinge. D). large gap (almost large enough to slip the tip of my little finger in the gap) between shower door and wall. The gap was large enough to put a folded over wash cloth in it. No silicone strip to keep water in shower. E). Shower spray leaked out the gap at the doo hinge onto bathroom tile floor. Pool of water was from the vanity to the sleeping area carpet edge. Not only DANGEROUS, but this will ultimately leak into the room below. Had to use a towel (wringing it out multiple times) to clean up the water. The room AC sounded like it had been salvaged from a Red Roof Imm. At random times during the night, the AC would sound like a propeller airplane revving its engine. Starting at idle , for a while, then high speed like it was preparing to take off. I actually made a recording of the sound.

When we checked out, I actually played the audio clip of the AC for the desk clerk. He was shocked at how loud it was and all the other problems. he said he would notify the manager. It has been 10 days, and no contact for the hotel manager. It appears he does NOT care about the...