Red Roof Inn West Point — Hotel in West Point

I hesitate to write about this because the staff at the front desk did their absolute best to assist me in an emergency situation but the room is infested. My boyfriend fell ill heading back to Virginia from Alabama and stopped at a rest stop to try and get well but he needed somewhere to stay to recover. This location was 3 mins from him so he gathered enough strength to make it and once I called from VA to the front desk to describe the situation, the young lady got him a room as fast as possible. She informed that the TV wasn’t working but he accepted due to the dire situation. After he had not improved and he went silent while trying to recover (his phone died while he was sleep) I tried to call later that night to check on him by asking the front desk to call his room. A lady with an (assumed) Indian accent answered pretty flustered and informed me that she was trying to connect me but the phone was broken. I would later learn that the phone was not broken, but it was a new system the staff had not been yet trained on how to transfer calls. After a final attempt, however and describing the situation with be being concerned 9 hours away, she softened and assisted with a wellness check and called me to update me, which I appreciated. After my boyfriend didn’t improve into the next day, I ended up having to fly in to Columbus to pick him up to drive him back the 9 hours home. They stated they gave him a reduced rate for the days he had to stay due to the situation, but when I finally arrived I was NOT prepared for the condition of the room in its totality. The TV not working was the least of the concerns. By this time, my boyfriend’s condition had improved enough for him to share that while he was out he could feel bugs and roaches crawling on him in the bed. He stated over the 2 days he stayed he killed several roaches throughout the stay and I got a first hand experience in trying to stave off the creatures myself. I killed so many in the less than 8 hours I’ve been here. We left the lights on it was so bad because we didn’t want more that what we had seen to come out. I had brought some sheets and a pillow case to lay on just in case and I DEFINITELY needed it, but also I’m so afraid of taking something back home that I will be leaving said sheets and pillowcases here. Mold is covering the shower ceiling. Condensation is all over the walls and has pooled at the front door. I used the bathroom at the gas station next door because it was no way I even wanted to hover over the toilet. Everything I have is sealed up in a bag to avoid “hitchhikers” as we make our way back to VA. I say this to say while I appreciated the efforts and compassion of the staff to help in this unprecedented emergency situation, I will never ever stay here again. This has to be the worst hotel I have ever...

TLDR: Rude. Non-smoking room smelled of smoke. 2 cockroaches seen. Stains on the bed. Loads of mold on the ceiling of the bathroom (black mold?? It was dark). All that for $80!! Worst motel/hotel I've ever stayed at.

From the get-go this was a horrible experience. We were driving into the night to get further along our car trip, so we stopped in the area to sleep for a bit. Advertising itself as a 24/7 motel, we decided to try booking Red Roof. When we called trying to get a room at the Red Roof down the road (with a 4.0 rating), they didn't pick up, so we were directed to book this one. Worst mistake we've made in a while.

Talking to the lady at the front desk, she was angry that we came so late and angrily said "You STILL have to check out at 11am tomorrow". Yes, we knew how hotels work....

She then said she'd "let us stay". We had literally already paid for the night on the phone, so of course she had to.

Getting into our non-smoking room, it reeked of smoke, we saw 2 cockroaches before we decided to just look away. The bathroom was covered in dark mold (maybe black mold??). The sheets and cover were stained. Everything was disgusting. It was too late to move and we needed some sleep, so we slept through the night as much as we could. The next morning, we did not take showers because we couldn't bring ourselves to go into the bathroom for long enough for that.

We woke up to construction happening all around us at around 7am and got out of there as quickly as we could.

I asked for a refund for the reprehensible state of the room and the stay and all I got was some Red Roof Inn points (enough for half a stay). I will never be going back to another Red Roof Inn after this experience. It was disgusting. I've stayed in some pretty bad places to just have a bed, but never one this bad that, on top of...

This hotel deserves below 1 star. All because of the unprofessional behavior and rudeness of the manager. I wanted to checkout late (6 PM), so I asked manager on the phone, is it possible if I pay a little bit extra money and checkout at 6 PM? She said me you have to pay the full amount. So I said ok. When I reached to the hotel, I thought, if I have to pay whole amount, I will stay 1 more night. So I went to the front desk and paid whole amount and said to the lady over there that I am going to stay 1 more night. The day after that (extra night I wanted to stay) manger called me at 6 PM and said, you were going to checkout today, when are you going to checkout. I said, I went to front office yesterday and paid the whole amount and said I am going to stay 1 more night. We had several phone calls after that because they thought I was lying and finally found that I did pay and stopped calling me. Another day on my checkout day, I wS packing up and trying to checkout she came to my room asked me to come to front office. When I went there she was literally shouting at me saying, I had to let go a reservation because you didn’t checkout. What the hell, if they don’t have clear communication with each other than that’s not my fault, I clearly said to the front lady that I am going to stay one more night. And not only that, since I paid full amount for the room, I have right to have the room for one more night. They can not argue with me just because they could not make 2 times charge from 1 room in single night. If you want to do business then please learn some professionalism and good manners. Things doesn’t work like this, at least not in...