Baymont by Wyndham Wichita East — Hotel in Wichita

I don't always leave reviews. My service has to be exemplary or terrible in order to get my attention and focus long enough to get over my ADHD and dedicate my valuable time. This property falls into the TERRIBLE category, for a myriad of reasons. Please bear with me as their story has changed more than they change their soiled linens, and this will take some time. ||||To give some basic background: I work in hospitality. My employer is a FORBES ranked property. I know hotels and customer service. This stay was part of a drive between California and Virginia. Present were myself (53), my daughter (32), my daughter's boyfriend (28), and three grandchildren aged 3, 7, and 9. I had my 7-year-old chihuahua, Buffy, my 7-year-old Blue Staffordshire, Gambit, and my 4-year-old service dog, Kopi. All three are short haired, and even the non-service dogs are well mannered and trained.||||1: I booked my stay online and PREPAID $156.17. I added the necessary information in my reservation where it was asked stipulating there were THREE adults, and two dogs. There is no menu option to add children or service animals and charging for a service dog is a violation of the law, ergo I did NOT add the service dog as a paid "pet".||||2: the room I reserved stated it could accommodate 11 guests: One bedroom with a king bed. A second bedroom with two queen beds. One pull-out sofa in living room. Two bathrooms, and one kitchenette. (note again my reservation was for 156.17 - a standard room rate is @66.00) ||||3: My reservation was confirmed and the card charged. The hotel pet policy on BRING FIDO aka Booking.com stated, and I quote, "Optional fees Pet fee: USD 15.00 per pet, per night (maximum USD 75.00 per stay)||Service Animals are exempt from fees||||4: It stated a 50.00 refundable deposit would also be collected. This is documented via screenshot. ||||5: I arrived after midnight Thursday morning. The young man at the desk was in the lobby folding sheets, which were strewn all about the lobby. Again this was a PREPAID RESERVATION where I stipulated 2 pets and three adults. Despite this, he was unable to release the room due to some error in his computer system, likely due to the dates changing. He attempted multiple times to contact someone on his cell phone to assist him in rectifying the issue, but no one ever answered or called him back. ||||6: at this point it was nearly 1 am and we were EXHAUSTED. He apologized and said he could fix it by running a new charge for the room that night, and having the adjustment credited back to me when the staff came in the am. He assured me this was temporary. He then proceeded to charge an additional 130.95 to my card. At this point a room at the Baymont Inn was paid for twice 156.17, and then 130.95 for a total of 287.12||||7: I requested a late check out and was told since it was close to 1 am he could do 1 pm which was more than sufficient. We literally just needed a place to sleep before continuing on our cross-country drive. ||||8: we headed to our room, which was on the 2nd floor. My daughter and her bf took the king bed with the three-year-old. The other two grandchildren shared one queen bed, and I took the second. The pull-out sofa was not used. ||||9: the room was spacious, but filthy. The entire second floor appeared drab, dirty, and unkempt. There was FOOD still stuck to pots and pans in the cupboards, stains in the bathroom, and a general odor. the blinds are solid roll up fabric that were also dirty and wrinkled and the windows had no safety on them to prevent them from being opened all the way. But we were tired. There was no way we could get in the car again unless we slept, so we did. ||||10: shortly after 12:00 noon our peace was disturbed by management asking us if we were extending our stay, as we had not yet checked out. I explained we were leaving by 1 and had requested a late check out. ||||11: we vacated the room by 12:30 PM and started to drive. we stopped to get gas just down the road and my daughter discovered her cell phone was missing. We determined it was back at the hotel by using the Apple Locate feature. ||||12: we arrived back at hotel. My daughter went into the lobby to request access to our former room and why. The man started asking her about my having three dogs (this is the first time any issue was raised, but it wasn't directed to the responsible party!) which she did not respond to. he had a young woman FOLLOW my daughter up to the room and watch her retrieve her phone as if she was some criminal. it was bizarre!||||13: I discovered my refund had not been processed as promised and attempted to get that fixed but was not successful in getting the hotel to cooperate. At this point the single issue raised was my having three dogs. Even upon learning one was a service animal and therefore EXEMPT from their charges they continued to try to charge me. Now they are referring to the pet policy on their website (I do not know when it was enacted) Their site differs from Bring Fido, stipulating : ||"Hotel Policies||Check In||3:00 p.m.||Checkout||12:00 p.m.||Children Stay Free Policy||Children 17 and under stay free.||Pet Policy||Service Animals - ADA-defined service animals welcome. /Pets Allowed - 2 pets max. Dogs only. /Fees- 20USD per pet per night. /Pet Sanitation Fee of 150USD if applicable. Other Information - Contact hotel for additional details and availability.||Smoking Policy||This is a non-smoking hotel."||||14: the 150.00 applicable sanitation fee was NOT applicable in our instance as the dogs did not urinate, defecate, or vomit in the room. They did not scratch, chew, annoy, bark uncontrollably, or do anything to violate the terms of our stay. The most money they could assess ethically, morally, and legally was $40.00. This is not what transpired. ||||15: I attempted to get Bring Fido to remedy the situation since they have a guarantee. Disappointingly they seemed to not actually read the details of the situation and kept replying with completely incorrect details. ||||Since being contacted by Bring Fido and myself directly the hotel has changed their narrative multiple times. They claim they didn't know I had ANY dogs (this is disproven easily with a print-out of my reservation). And seeing as I entered the lobby at 12:30 am BY MYSELF WITH MY FAMILY AND DOGS ALL REMAINING IN THE DARK CAR WHY WOULD HE CHARGE ME FOR THREE DOGS THEN? EXPLAIN WHY I HAD TO PAY 130.95 UPON ARRIVAL?!?!||||When confronted with that truth, the story changed to my having left the room with stained sheets. This new story came about only after I left a negative review on Bring Fido, and requested a refund of the 130.95.|||| The complaint about the sheets is an outright lie. And if we had? It's a HOTEL. Hotels have linen use. Are they charging women fees for menstrual bleeding, or patients with incontinence? What if you have food poisoning and vomit, do you get penalized too? Or is that a generally accepted cost of hotels doing business? Again, the sheets were NOT left stained, so it's a moot point, but even if they were that's precisely why hotels use white cotton sheets. I called personally and spoke to a woman who answered the Baymont and her story changed yet AGAIN when I told her I knew she was lying. She then stated it was due to "dog hair on the bedding". ||||||||No. What we have is a property that is attempting to exploit and retain a duplicate charge and slandering and defaming a customer in the process.||||In summation: they are now claiming the entire 130.95 was for the 150 deposit as well as the 60 in pet fees...make it make sense?!?||If they charged me for all three dogs (again, illegal), the fee would be 60.00. If they charged me for two dogs it would be 40.00. Even if you consider a 60.00 fee for all dogs, how does that equal 130.95? Let's consider all the possibilities of numbers:||the hotel website says 20 per dog and 150 sanitation fee IF APPLICABLE. ||They charged me 130.95 upon arrival. That's not a sum of any of those numbers.||If we use Bring Fido's data we see it also doesn't add up either. 15 per pet with a MAX of 75.00, and a 50 dollar refundable deposit. Based on 2 dogs claimed on reservation this would mean the hotel would assess 30.00 in fees for two dogs, and then 50.00 - that equals 80.00. Even if you add the 3rd dog the total is only 95.00. || They have lied TO me. They have lied ABOUT me. At this point I want a FULL REFUND. I want the 156.17 AND the 130.95. They had every opportunity to correct THEIR mistake and greed and instead chose to double down. ||Since I have them on the record insisting that I also pay for a service animal I am contacting the ACLU and will proceed in filing a lawsuit against the Baymont by Wyndham Wichita East for violating my civil rights, along with seek a judgement against them for their lies and slander. ||||Last point: this is not the only property we booked at via Bring Fido. Indeed, we had multiple stays across America, and most were at properties that were significantly superior to the Baymont. We had no complaints and got refunded at every other property. EVERY LAST ONE. My past reservation history is equally positive. This is a money grab by a two-bit family run hotel franchisee who has no business being in the business of customer service or hospitality. ||I have given them until the end of business today to fully refund me or I WILL be...

Good things first I loved the light in the room, I loved the size of the room, I loved having a small studio, I was on the second floor so I ended up with a view of trees and with windows open could hear them swaying in the breeze. Unfortunately, there were three things that were troublesome. Staff didn't give me the same answers to the same question. I wasn't able to speak to the manager even though I emailed him the first day I arrived and it was about getting a weekly or a monthly rate so that I could stay longer at the hotel. But I did not receive an email reply from him. Another issue was the fact I had to wait about 2 hours to get my $50 cash deposit back as the woman couldn't find it, even though I showed a copy of the receipt that was signed by another staff member proving I had given $50 cash deposit. So I waited in the lobby as I checked out about 12:00 noon and I received the deposit around maybe 2:00 p.m. but I waited another couple of hours as I was told that the general manager was going to be in at 9:00 a.m. and I could speak to him then. But when I went to the front desk at noon I was told he was not in yet and did not have any idea what time he would be on. So I made the choice to focus on making calls while I waited in the breakfast room actually there is no Lobby seating. Another issue was I left my laptop charger in the room but housekeeping didn't turn it in to the front desk because they could have given it to me by 4:00 p.m. but I had to go back to the hotel after calling a few times and emailing as well to get it back telling them I knew that it was in the room a day later once I had unpacked at my new location housekeeping being honorable and giving the laptop charger to the front desk that day, it meant that I had to go back to the hotel and pick up the laptop charger taking time that should not have been wasted. I was never given an apology by anyone and when I did mention these things the manager k u l j a s w a l criticized me in a response saying that I made a big deal over nothing. When you treat customers with disrespect and you don't take seriously solving a simple issue and wasting their time and energy then I see it as a big deal. I should mention also that the hotel needs renovation, the carpet in the room where I stayed add large areas near the Bed and bathroom that evidently had big spills and that was hardened so uncomfortable to walk on and there were many repairs or updates that need to be done especially the dirty walls, the need to clean the upholstery on all ceiling or to replace it to update it, and probably to improve the quality of the metal base on which the mattresses because it was very squeaky and the mattress would move. But I don't need to say the sheets and towels were clean and the mattress was comfortable enough, not really firm so probably too old but it was doable. And the blackout curtains were terrific. And the kitchen was really good other than the refrigerator door opened the wrong way instead of opening near the cabinets encounters one has to walk to the other side of the refrigerator get the things out close the refrigerator door and then walk over to the counter to put them down instead of moving the opening of The Doors to the other side. Things like this that make life easier or neglected. The other update that needs to be made is the one counter is very very low and it is used as a seating area to eat on the other side so it becomes unusable as a counter because one has to bend over so much it is definitely too low. But then the bathroom counter was a really nice height and was not the typical lower height of many Hotel bathroom counters. So that was good. Decent Beds. B u t great clean towels and bedding and space and light are all tremendous. It is a decent value for what is offered however it could be so much better by a simple few steps of painting all the walls, making a few repairs like carpet or really making fake wood floors throughout so there's no dividers to step on, and updating furniture or at least cleaning it w i...

I give it a 4 star because of the way the manager/ possible owner addressed a situation that arose when we were enjoying their pool. We where a group of 5 all relaxing at pool side. 3 of us standing in the pool at the edge talking to 2 of us sitting in cheap plastic chairs tht said weight limit 350. No problem none of us weigh over 290. As when were talking a pop sound happened and one of the chairs toppled over with one of our guys in it. Stunned as to how this happened and why since he was sitting still. He got up moved the chair and sat down on one of the lounge chairs instead. We decided when we went inside we would let them know what had happened. Then the other guys chair started to wobble so he decided to get up and change chairs just to be safe. He sat down in a metal chair. We discussed it some more and decided one of us should go ahead and let them know now since 2 of there chairs seemed off. We did not want others to come out and something happen and the get hurt. So he went in to let front desk know. She came out and asked if we could place the chair in the grass behind the table. We did as asked and went back to discussing our daughter's upcoming wedding that coming weekend. Then the gentleman came out walking with attitude and tells us these chairs are made for sitting not jumping. We all stopped and looked at each other. We were very taken back by this approach because sitting and talking is all we had been doing. So to keep the lady's from getting stressed out one of the guys asked to speak with him off to the side. They go talk. I was later told our guy had to ask the manager to stop looking at his phone and the ground and look at him with respect as he is try to show him respect in the situation. They come back over. The manager says that if he wasn't bouncing or leaning in the chair it would not have broke. He put the chair back on the patio and he sat in it. Our guys says yeah and ypu weigh what 170. Manager says not even. Manager gets up out guy weighing under 290 sits down and with manager watching the chair begins to shift and starts to buckle at back leg. My daughter whom has worked years at homedopt explains that those chairs may be rated at 350 when first made but due to sun rot do not stay at 350. Plus with out the mold seems in the legs are not well supported. One of the guys that worked for Lowes for years confirmed this and also stated that even though he may have just bought the chairs they may have been sitting g in a lot somewhere for months or even years. The manager removed the stickers from the chairs and stormed off. Not once were we asked if he was ok after the chair broke. 3 of us left the pool area. Manager comes back placed stickers back on the chairs. He had place red tape over the 350 and wrote in ink pen 150. I could barely read it without my glasses. Then turns to me and the 12 yr old and says in a rude tone that we have to move so his lawn people can mow. He turns and stomps off. We grab our things and move to the other side of the pool. All while I am thinking to myself wow. So he shows no care for safety. One guts chair breaks and does not ask if he is alright the is willing to mow lawn and risk throwing something up from mower at his guests while they are in pool. That area is open 9am-9pm he could have it mowed before it opens to protect guests safety. Manager needs classes in...