Days Inn by Wyndham Worthington — Hotel in Worthington

Last night (September 8th, 2023), I arrived at the Days Inn at Wyndham Worthington (207 Oxford St, Worthington, MN 56187) and had what can be characterized as a nightmare experience. After 8 hours of traveling to visit my grandmother at the nursing home nearby this hotel, I arrived at the Days Inn with reservation and receipt in-hand and was flat out denied service by the owner of this Days Inn location. The woman who managed this particular location denied my room because of my service dog. I am a disabled veteran with a service dog and chose to book this location because they clearly advertise it as pet friendly. ||||Im confident most Days Inn properties are familiar with the legal provision the hotels are required by law to allow service dogs to accompany their handler anywhere the handler is allowed to go inside the establishment per the Americans with Disabilities Act of 1990. The owner of this location is grossly unfamiliar with the ADA laws that protect my rights as an owner of a service dog. She demanded I produce copies of my disability records (which I have). However, I politely informed her it is illegal. I find it hard to believe that the owner of a hotel franchise is ignorant regarding on provisions of federal laws. However, I gave her the benefit of doubt and continued to try and resolve the booking. I am not required to disclose private medical information regarding my disability. In accordance with ADA law, a guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. They may not be restricted to “pet-friendly” rooms. Hotels are also not permitted to charge guests for cleaning the hair or dander shed by a service animal. ||||Despite these protective provisions of federal law, I faced an embarrassing and abusive interrogation during the check-in process. In all my years battling the PTSD I received during my combat deployments to Iraq, my furry buddy and I have never been subjected to such vile disdain. After her continued reluctance to honor the reservation, she informed me if a single dog hair was found, I would be charged $100 per night and per dog. This would amount to $100 X 2 nights X 2 dogs. I agreed to this policy and would do my best to remove pet hair. However, I informed her that unreasonable charges would be disputed if she chose to abuse access to my credit line and levy hundreds of dollars worth of charges for a single per hair, I would not pay. It’s simply illegal.||||I politely informed her I was respectful and articulate and recorded the conversation because I was so astounded by her level of disrespect and the vile disdain shown towards disabled persons. The check-in process was an embarrassing and abusive interrogation. I should not be required to provide documentation of my PTSD diagnosis and disability I received following combat deployments as a former US Army Combat Arms Officer. ||||The reason I am taking the time to detail my experience with the Days Inn corporate HQ is because no one else should ever be subjected to such offensive treatment. My furry buddy and I have never been subjected to such vile disdain. I hope it never happens again. In conclusion, I was denied a room after arriving well past 9pm and found myself stranded in rural Iowa, and scrambling to book a last minute room for the evening. During the interaction, I recorded audio of the dialogue. ||||Throughout the interaction, the two minutes of dialogue serves to prove that I remained calm and collected and continually made efforts to resolve the situation. I’m amazed that a professional franchisee would be so rude and disrespectful. I recorded the conversation because I was shocked that she flat out denied the reservation and blamed Expedia. This excuse was an obvious farce. I had already paid and had the confirmation number and proof of payment.||||I’m disgusted a well-respected hotel chain such as Days Inn would allow this kind of customer abuse. If this hotel had not been associated with Days Inn, I would not have booked the room but I trusted the logo. Unfortunately, this particular location is operating in open violation of federal protective laws and in my humble opinion, the individuals that manage this property should not be allowed to operate. I would just like to resolve this situation and take the appropriate actions to hold this particular franchisee of Days Inn accountable. Foremost, to prevent it from happening to others and to receive fair compensation for my...

Hi! I started reading these reviews and was not surprised. I wish to add ours. My husband and I and his brother and wife were traveling east. We started looking for motels in Souix Falls, SD. They were sooo expensive! oh...a music festival and a game going in such a large town. Let's check out prices in Worthington, MN... a bit further east. They certainly were cheaper! We reserved a motel, arrived at Norwood Inn and Suites. The men went in, checked out the rooms. Not very clean. They won't make us ladies sleep there. The 2nd room was actually bare of any sheets on the bed, so that was the deciding factor. (They did offer to get an additional room). The second motel was full. (Must have been the best one in the town). What was the name?! The 3rd motel (Super 8) was discarded in a hurry after my brother - in - law unwisely lifted the bedcovers to check out for cooties! The motel owner ordered him (them) out in no uncertain terms (with an accent), vehemently declaring, "Git out! We don't need you here!" The men happily complied at this point. It seems funny now, but we were tired. This was taking extremely long! Something we noticed (even in the dark) about this town was the widespread shabbiness. Even Walmart (next morning) had ground in orange Cheetos or some kind of orange snacks, as a welcome mat directly in front of the store, in the broken up asphalt. The employees were largely not American, yet were friendly when spoken to or smiled at. I may be deviating from our subject here but I think it is important to remember these details as a backdrop to the resulting scenarios folks may encounter in this town. Even the interstate 90 had grass growing up between the segments of asphalt or concrete on the road berm, casting a shabby appearance. The economy must really be suffering in these parts. Now we arrive at the 4th motel in this town of Worthington. Days Inn. The name sounds nice. The hour was late. We park in front of a little attractive, cared for rock garden, sporting beautiful flowers. Truly a bright spot in this dismal town. Someone actually cared about things a little bit. My guess is the sweet little lady that led our 2 wary men away from the burly looking gentleman, (eyeing us in the dark) and into the sleeping premises to be checked out was responsible for the cheerful touch in the corner, outside the building. Our rooms were tolerably clean. We actually had a refrigerator that held the icepacks! I think the bed was ok. I did eye things on the sheets, trying to decide whether they were minute dust particles or what. You had to look really close. We never got anything ( the concern of my scrutinizing) and were thankful for a good (short) night's rest. As usual I had my cleaning rags along. I did wipe off surfaces that we used. We left the motel cleaner than when we arrived, not counting towels and sheets of course. The little valuables safe, hiding under the nightstand, produced a roll of dust when I stuck my rag under there, swiping the top of the safe. We didn't use it anyway. But that is how people clean when they are doing it for money only. When you have a caring God in your life, you clean to please Jesus. Jesus cares about people and so do His followers. Whatever we do we want to reflect His Royalty. I would encourage you ladies there at your motel...The Days Inn. Do your best! People do notice. Your motel will get more business if you faithfully maintain it. Thank you for the small token of care in that corner with the flowers and rock garden! It gave us courage. Also when we ask Jesus to come into our life, He has the power to cleanse our hearts, and to get them all clean for Him! We can then produce beautiful flowers for His Kingdom which will...

Last night (September 8th, 2023), I arrived at the Days Inn at Wyndham Worthington (207 Oxford St, Worthington, MN 56187) and had what can be characterized as a nightmare experience. After 8 hours of traveling to visit my grandmother at the nursing home nearby this hotel, I arrived at the Days Inn with reservation and receipt in-hand and was flat out denied service by the owner of this Days Inn location. The woman who managed this particular location denied my room because of my service dog. I am a disabled veteran with a service dog and chose to book this location because they clearly advertise it as pet friendly.

Im confident most Days Inn properties are familiar with the legal provision the hotels are required by law to allow service dogs to accompany their handler anywhere the handler is allowed to go inside the establishment per the Americans with Disabilities Act of 1990. The owner of this location is grossly unfamiliar with the ADA laws that protect my rights as an owner of a service dog. She demanded I produce copies of my disability records (which I have). However, I politely informed her it is illegal. I find it hard to believe that the owner of a hotel franchise is ignorant regarding on provisions of federal laws. However, I gave her the benefit of doubt and continued to try and resolve the booking. I am not required to disclose private medical information regarding my disability. In accordance with ADA law, a guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. They may not be restricted to “pet-friendly” rooms. Hotels are also not permitted to charge guests for cleaning the hair or dander shed by a service animal.

Despite these protective provisions of federal law, I faced an embarrassing and abusive interrogation during the check-in process. In all my years battling the PTSD I received during my combat deployments to Iraq, my furry buddy and I have never been subjected to such vile disdain. After her continued reluctance to honor the reservation, she informed me if a single dog hair was found, I would be charged $100 per night and per dog. I agreed to do my best to remove pet hair. However, I informed her that unreasonable charges would be disputed if she chose to abuse access to my credit line and levy hundreds of dollars worth of charges for a single per hair, I would not pay. It’s simply illegal. I was respectful and articulate and recorded the conversation because I was so astounded by her level of disrespect and the vile disdain shown towards disabled persons. Thankfully, the audio of the dialogue will be submitted to proper agencies because I was so appalled by this treatment.

I remained calm and collected and continually made efforts to resolve the situation. I’m amazed that a professional franchisee would be so rude and disrespectful. The owner, Nilesh, basically told me to leave and go elsewhere. I found myself in a quagmire after she flat out denied the reservation and blamed Expedia. I have never had an issues booking a room through Expedia. I hope this location is delisted following my detailed complaint. This excuse was an obvious farce. I had already paid and had the confirmation number and proof of payment. I hope to prevent it from...