Canyon RV Park — Hotel in Yorba Linda

Been going to this park for 20 plus years and will NEVER return. My family and I return every year on the same weekend with the Canyon Cruisers for their annual car show. Every year we reserve the same camp spot #102 for the following year. We have noticed that the office staff was getting more and more customer unfriendly with each visit but you only have to deal with them upon checking in then its away from them and camping with the family. Well that's when this story changes everything forever. We arrive on a Friday afternoon to check in along with many other folks checking in for the weekend, the office was busy and hectic . I pay and move to our spot #102. We set up and have a great evening. We have guests coming for a Pre car show BBQ on Saturday evening.

At about 2:30 pm on Saturday one of the office staff (male 40, Light hair, beard and glass's) shows up yelling at me while I was asleep under a shade tree that I was in the wrong spot. I was shocked at the way this guy approached me and his level of voice. I told him he was the one who booked me last year for this year for this spot, He shrugged his shoulders and said to check my paperwork. I retrieved my paperwork from the RV and it had #106 on it. I went to ask him what happened and he was gone. There were an elderly couple waiting for our spot and I did not feel like dragging them into it. I went and looked at spot #106. It was the last spot in the park all dirt no shad, in other words the worst they had to offer. WHY would we book this spot? My wife went to the office and spoke to a young lady who said the manager was not there. She was able to confirm that in fact we have stayed in this spot for at least three consecutive years thus supporting what we were telling them. I got mad packed up and left the park.

Today 6/6/17 my wife called and spoke to the same guy who made the reservation last year and rudely came into our camp site to kick us out. He checked their records and confirmed we had in fact reserved that spot for several years running and would NOT confirm the reservation for this year. He said the park has the right to change your spot with out notice. Then WHY make a reservation? He said he would NOT credit us back the $75.00 for the night we did not stay there. He would not use it towards next years reservation, he was VERY rude and had zero customer service. When we asked if they were willing to loose a returning customer over this he said "it's no big deal". Not only do I want to return and have some words with this guy!!!!! I feel like I entered the twilight zone. He made it very clear that the have enough customers coming they just don't care if you are happy or not. I will pass this experience on to all my car show friends, all my camping friends and anyone else that I think may want to camp there in the future. Has customer service gone by the wayside completely in California? I use to look forward to this family car...

Plenty of shade and nice area if that is all you are looking for. My parents and I spent two weeks here but if I had the choice I would have switched. Lots of amenities not really kept up. For the price this campground charges and the amount of people coming through the campground, the extra fees (not posted), you would have thought that the restrooms would actually have capable sinks. Instead it was a metal toilet not much better than what my father referred to as a jail cell. The toilets leaked often and there was no soap for the sinks or mirrors that were outside exposed to the animals etc. When a place is title RV park I expect more. I have been to many campgrounds on the west coast and this one was not worth the price. We booked a large area because we had 7 people. The guy on the phone with my dad told him there was wifi and told him that there was room enough for a tent. When we got there the same older gentlemen was not pleasant at the counter. He wanted 10 dollars more a night for the little tent we were putting up. The tent was in the same area as our trailer not in an extra space, so why was I paying 10 dollars more... Then he said nope no wifi. Then he said we needed to leave a deposit of 40 dollars for the key cards to get in and out of the gate. I have to leave 40 dollars but the homeless vagrants living in the bushes down at the end of the park could come and go as they pleased. As I said, if you are looking for lots of shade and fairly clean this is a great place to stay. It's even close to all the amusement parks within 20-45 min. However, the pool area was not well kept either. The pool was clean and clear but nothing around the pool. No bathroom even near the pool which should be automatic. Oh and lets not forget that the washers and dryers. There was only 4 of each and they were broken half the time they were there. Oh and the guy at the counter older gentleman refused to give quarters half the time and they didn't have a change machine. So as long as your RV has washer and dryer you are safe otherwise, go to the nearest laundromat, it's faster, cleaner, and nicer than the head guy...

The park is beautiful and the amenities were fair. But the staff was extremely rude. We checked in and the lady was nice. Got to our site and everything was fine other then we had to wait 30min for someone to get out of our site. No big deal. But that night when we left for dinner and got on the freeway we realized they never gave us a gate code. So I called immediately. At 5:30pm (office closes at 8:00) I got a voicemail. So I left a message. With no returned call. When we returned at 9:00 there was no one at the guard station to let us in. We tried calling again with no answer. We got out of the car and looked for an after hours number, nothing. I checked my reservation email and there was no information for after hours. So we were left stuck outside the park with our dog in the RV and no way to get in. There were about three cars that went through while we were waiting. I finally got the forth one to stop, I showed them our reservation email and I begged them to open the gate for us. They reluctantly opened for us. When I went to the office at check out the next morning to let them know. The lady at the front desk let me know it was my fault. I should have stopped before we left and got the gate key. (Which we weren’t aware we needed) She also told me she got my message that morning but didn’t feel the need to call and check to see if everything was ok. And if you have ever got on the 91 freeway going into Orange County you would know it’s not easy to just turn around and get back to the RV Park. So if you do chose to stay here don’t count on the staff to do their job. They don’t see the need to take care of their customers. They don’t think it’s their responsibility to provide the simple things like a gate card for the guest to come and go without getting locked out. That is your responsibility as the guest to ask for one even if you didn’t know...