Casapueblo Hotel — Hotel in Punta Ballena

We recently stayed at Club Hotel Casa pueblo December 27, 2024-January 1, 2025. To say the least, this was the worst hotel experience I have had in over 20 years. It is clear your hotel makes all efforts towards special/private events and upkeeping the museum to generate money. The hotel has absolutely no service towards guests. Upon arrival our room was filthy. Dirty floors and used toilet paper in the toilet. When we complained they moved us to a new room, which was a bit cleaner (after waiting deveral hours and wasting half the day). Floors were still dirty and our 2 year old stepped on a piece of glass cutting his foot. || ||The cleaning crew NEVER cleaned the kitchen and only removed the trash one day out of the 5 days we were there. They took away dirty towels but didn't replace them. We found a laundry bag with towels by the door way. They left a full dirty trash bag by the front door of our room. Dirty dishes from the kitchen were not cleaned. || ||The maintenance person left a small can of paint and a utility knife in our bathroom, which was discovered by our 5 year old- a big safety problem- this could have lead to yet ANOTHER injury (either a cut or one kid could have eaten the paint). || ||There is a very concerning electric code violation in the bathroom. You have the hair dryer connected directly to the outlet right next to the shower. This is a BIG code violation and can lead to deadly electrocution.|| ||Lastly, on new years eve we did not plan to attend the private event at the hotel. We were told by the front desk that the dining room would be closed for the new years eve event but we can order room service. When we called for room service to feed our 2 small children, they said they were closed. When we called the front desk they said "sorry we made a mistake. If you want to order food you have to pay for an event ticket ($200 a person). We had to drive 30 minutes to downtown to look for 1 of 3 fast food restaurants serving food without prior reservation with 2 crying hungry kids. On top of everything, when we asked for a manager there was NEVER a manager working at the hotel. Either you completely lack management or you tell customers paying over $700 a night this so you can avoid face to face responsibility for these inexcusable conditions. || || THIS IS ALL UNACCEPTABLE. We have travelled to many countries and have never had such a terrible experience, especially with kids. I have never left a bad review or have reported a...

This hotel seems to be a love or hate experience. There is truth in all the different reviews. |A combination of Santorini cliff side hotels and Barcelona's Gaudi's Sagrada Familia architecture. It is a place I have always wanted to visit and it did not dissapoint.|The flowing lines and twisted rock lined corridors give the hotel a uniqueness unfound anywhere else in the world. Carlos Vilaro's touches are everywhere. The rooms don't have numbers, but are indentified by tiles that all have titles, our room was Libra and had the scales of justice around the entry door and in the bathroom. The views from all the rooms, expecially at sunset, are breathtaking. Great to sit in the evening with a bottle of Uruguan wine. The pool and lawn areas are great for relaxing in the sun. . The staff were pleasant and accomodating. We liked the old fashioned elevator. Our room was spaciouos and comfortable. |On the downside, parking is difficult.. A very narrow one way street. We were off season, so were able to be close. The rooms are very dated, especially the bathroom, broken tiles, burnt cigarette marks on the tile floor. The one dinner we had was average, a good steak but had to send back the salad, every piece of lettuce was brown. We cooked our second supper in our room. The provided breakfast was good, lots of choices but we had to take our scrambled eggs and bacon into the kitchen to rouse the staff off their phones so they would heat it up. No one bothered to relit the flame under the hotplate. |If you are looking for a modern hotel this is not your place. On the other had if you like unique and quirky and can appreciate the artistry you will enjoy...

We were there 1.5 years ago and loved everything about the place. Very secluded and great security. Beautiful views especially the sunsets! We also loved the restaurant there. Great beaches close by. I loved it so much I will be staying again this trip December 2024. Looking forward to a special stay again. Well we stayed for 4 days and enjoyed the beautiful views from the room but they gave us a much smaller room that had trouble with the plumbing. Hot water didn’t last very long in the shower. Then there were ants everywhere. They got into the suitcases and into my clothes. But at least none of the spiders from outside got in. Service and location are still prime. But parking still remains a bit of a hassle. Therefore I had to remove one...