Jeanne Hotel CaoBang — Hotel in Cao Bằng City

I stayed here for one night while traveling between Bao Lac District and Hanoi.||I chose this hotel because it is across the street from a pickup point commonly used by the limo vans running to and from Hanoi. It also gets generally good reviews. ||This is a typical budget Asian-style hotel, the likes of which can be found all over Vietnam and mainland Southeast Asia. The room was well-appointed, clean and comfortable. ||The bedding, linen, towels, pillows, etc. were all in good/new condition. There was plenty of hot water, a good thing when traveling in the far north during the winter. The wi-fi worked well. I did not try the heat pump unit, it was not necessary. ||The only negative point was that the room was small.||At a walk-in rate of 400,000 VND, I would normally give a property like this three out of five dots. However, it's very clean, and well-maintained and the staff were very friendly and helpful. ||I would return to this...

The owner is extremely nice and does his best to understand you. He's very friendly and his staff is superb and wants to help you. They were up at 530am to help us arrive even though check-in wasn't until noon. Additionally, they booked me a taxi to the bus station so I can get back to Hanoi.

Unfortunately the bike rentals were quoted at 2x the price of what I paid elsewhere in Cao Bang (they offered 200K dong, I found 125K elsewhere) and the recommendation for the spa was horrendous (DO NOT GO TO SEN SPA).

That said, the staffs service was extremely understanding and always did their best, and the owner was personal and genuine in the best he could. The service qualifies for 5 stars for me, after going above and beyond with...

One of the better Hotels in town. Rooms are decent but overall overpriced. Just had a glance at the room cause we didn’t check in in the end due to the super unfriendly owner. We told him about our bad experiences with a stolen motorbike at another hotel and that we don’t want to leave the bike outside. We never had a single problem with this concern in 2,5 month all over Vietnam - apart from the one time when our bike was stolen. He didn’t even try to find a solution and told us it’s safe outside and that we don’t even have to lock it. We insisted to at least lock to bike cause we really couldn’t afford to get it stolen - his reply was: If you want to stay in my hotel, accept my rules or cancel....