Việt Úc Glamping — Hotel in Kon Tum Province

EDIT: I have updated my review from 1 to 3 stars after receiving an apology and refund from the company. It is my hope that the company was sincere and will improve their service moving forward. The original text of my review follows...

I made a reservation here (Việt Úc Glamping) on booking.com. After confirming the check-in time the evening before, they messaged (on Zalo as Aurora Hotel Măng Đen) me the morning of my stay to say they were booked and I could stay in a room at the Việt Úc Flower Garden for twice the price. I accepted as I was already on the road to Măng Đen and it was a holiday weekend. They asked me to cancel my booking on booking.com. Of course I did not do this since the cancellation was their fault, so they reported on the platform that I was a NO SHOW. When I checked out, they dragged their feet when I asked them to print me a receipt, then tried to get me to pay a 72k VND fee for a receipt (!) I guess they did not want booking.com to find out I showed up. I don't write negative reviews often, but these folks...

Lều ở đây kiểu cao cấp, có chăn ga gối nệm khăn bàn chải đồ vệ sinh cá nhân đủ hết, tối ngủ rất ấm và thoải mái. Có quán cafe, xung quanh là khu vườn hoa đẹp như cổ tích á. buổi tối nướng thịt bbq ăn lẩu ngon, nhân viên phục vụ nhiệt...

Tiện đường công tác. Một lần ghé qua nơi này, ngồi nhâm nhi ly cafe, ngắm hoa và săn mây, cảm giác thật bình yên... Có dịp mình sẽ ghé...