Diamond Bay Condotel Resort — Hotel in Nha Trang City

Rating: 2/5||The hotel is located in a quiet, remote area with mountain views — ideal if you're looking for peace and silence. However, there are no restaurants or shops nearby, so you're fully dependent on the hotel’s restaurant.||The rooms are superb (we got the Bungalow Garden View) — very spacious and comfortable. An amazing value for the price!||As a returning customer who previously rated it 5/5, I was disappointed this time due to several service issues.|That 5-star rating was mainly because, at around USD 36 per night, the price was extremely low for such a large resort with rooms that spacious and well-designed. Booking through Agoda went smoothly and we got the room we asked for, but many things made the stay frustrating.||1. Room maintenance: The shower was broken and leaked from the side, flooding the toilet area.|2. Aircon needed servicing.|3. Customer service was excellent — staff responded quickly and were kind (5/5).|4. Beach area: There were four simultaneous team-building sets on the beach. Loud music from different groups overlapped, and it was played up to 20 minutes before they even arrived. Activities ran from 7–10 am and 2–5 pm, making it impossible to relax — especially in the morning. Though advertised as private, the beach is clearly shared with public groups arriving in buses.|5. Seawater: The water was visibly dirty on two out of the three days we stayed. Plastic bags floated in the sea every day. While staff cleaned the sand, they didn’t remove trash from the water.|6. Breakfast experience and vegetarian options:|– The buffet had variety, but quality was average and some food was overcooked.|– A Russian guest waited too long for an omelet. When she reminded the chef about her request for ham, he answered in Vietnamese that she'd now have to wait, then ignored her and kept cooking for no one in particular. She ended up adding the ham herself.|– My wife, who is vegetarian, asked for rice without meat (as we had informed the hotel in advance), and the staff didn't respond.|– The restaurant offers very limited options for vegetarians, both at breakfast and in the general menu.|– Only the restaurant manager was helpful — he asked for an omelet to be prepared the first two mornings when the egg station refused.|7. Breakfast location: It used to be by the pool. Now it’s moved to a windowless room on the second floor of the lobby. One morning, a private karaoke event next door made breakfast very noisy.|8. Kids’ pool was closed during our entire 3-day stay due to loose tiles. No repairs were done.|9. Check-in: No orientation was provided. We didn't know we had to go to the beach bar to request the electric cart, so we ended up walking 700 meters back.|10. Bicycles: They're free, but require a 200k cash deposit each — not ideal if you don’t carry cash. Bikes are only available until 5:30 pm, even though the staff stays much later. The beach closes at 6 pm.|11. Electric carts: These move very fast throughout the resort, and it feels unsafe — a small child running out of a room could easily be at risk. On top of that, some drivers honk loudly and repeatedly, which breaks the peaceful atmosphere the resort is meant to offer.||Conclusion:|This is a 4-star hotel with great potential, but the overal experience feels closer to 2 stars due to avoidable flaws. I hope they address these issues — it used to be a place I...

The hotel is located in a quiet, remote area with mountain views — ideal if you're looking for peace and silence. However, there are no restaurants or shops nearby, so you're fully dependent on the hotel’s restaurant.

The rooms are superb (we got the Bungalow Garden View) — very spacious and comfortable. An amazing value for the price!

As a returning customer who previously rated it 5/5, I was disappointed this time due to several service issues. That 5-star rating was mainly because, at around USD 36 per night, the price was extremely low for such a large resort with rooms that spacious and well-designed. Booking through Agoda went smoothly and we got the room we asked for, but many things made the stay frustrating.

Room maintenance: The shower was broken and leaked from the side, flooding the toilet area. Aircon needed servicing. Customer service was excellent — staff responded quickly and were kind (5/5). Beach area: There were four simultaneous team-building sets on the beach. Loud music from different groups overlapped, and it was played up to 20 minutes before they even arrived. Activities ran from 7–10 am and 2–5 pm, making it impossible to relax — especially in the morning. Though advertised as private, the beach is clearly shared with public groups arriving in buses. Seawater: The water was visibly dirty on two out of the three days we stayed. Plastic bags floated in the sea every day. While staff cleaned the sand, they didn’t remove trash from the water. Breakfast experience and vegetarian options: – The buffet had variety, but quality was average and some food was overcooked. – A Russian guest waited too long for an omelet. When she reminded the chef about her request for ham, he answered in Vietnamese that she'd now have to wait, then ignored her and kept cooking for no one in particular. She ended up adding the ham herself. – My wife, who is vegetarian, asked for rice without meat (as we had informed the hotel in advance), and the staff didn't respond. – The restaurant offers very limited options for vegetarians, both at breakfast and in the general menu. – Only the restaurant manager was helpful — he asked for an omelet to be prepared the first two mornings when the egg station refused. Breakfast location: It used to be by the pool. Now it’s moved to a windowless room on the second floor of the lobby. One morning, a private karaoke event next door made breakfast very noisy. Kids’ pool was closed during our entire 3-day stay due to loose tiles. No repairs were done. Check-in: No orientation was provided. We didn't know we had to go to the beach bar to request the electric cart, so we ended up walking 700 meters back. Bicycles: They're free, but require a 200k cash deposit each — not ideal if you don’t carry cash. Bikes are only available until 5:30 pm, even though the staff stays much later. The beach closes at 6 pm.

Conclusion: This is a 4-star hotel with great potential, but the service experience feels closer to 2 stars due to avoidable flaws. I hope they address these issues — it used to be a place I...

I stayed here with my child for 18 nights in July 2025, and while the property has potential, it fell far short of its claim to be a five-star resort.

Let me start with the positives. The rooms are large, modern and comfortable, with good bathrooms. The gardens are well maintained and the resort feels spacious. There is a nice private beach with a free buggy service to take you there, a decent swimming pool, and an excellent daily laundry service. The free shuttle to the city centre (twice a day) is convenient if you book in advance, and housekeeping kept our room clean and tidy throughout.

Unfortunately, the negatives outweighed the positives. Breakfast was extremely repetitive every day, with the same limited options. Food regularly ran out and we had to wait for refills — this happened almost daily. Staff service was inconsistent. Only the reception team spoke enough English to communicate; other staff did not speak a single word, which made simple requests very difficult. Worse, when you ask reception for something they do not like, the standard response is “Calm down sir, calm down madam,” which feels dismissive rather than helpful. The restaurant’s lady manager was consistently rude and gave the impression she did not understand hospitality service at all.

The biggest disappointment came at checkout at 3am, when we requested a buggy to collect our luggage from the garden bungalow (there is no lift access). The buggy attendant, Loc, initially refused to take our bags, despite being told that I have back issues and was travelling with a minor. He eventually took only the smallest bags, leaving us to carry the heaviest ones ourselves. After several calls to reception he reluctantly returned, but dragged our large suitcases down the stairs instead of carrying them, which caused significant wheel damage to both. This made them impossible to roll, creating a huge inconvenience for us at the airport.

I wrote to the General Manager and senior management about this incident, explaining what happened and asking them to take responsibility and confirm what action they would take. Eight weeks later, I have still not received any reply, which is unacceptable for a resort claiming five-star status.

Other drawbacks include the lack of air conditioning in the lobby, making it uncomfortably hot during the day, and the general lack of service polish you would expect from a resort at this level.

In summary, this is a resort with nice rooms, a good beach and a pleasant setting, but it does not deliver a five-star experience. Service needs major improvement, management follow-through is missing, and guest issues are not taken seriously. I would rate this as 3 to 3.5 stars at best, and unfortunately I can only give it 2 stars overall because of the unprofessional checkout incident and lack of...