Meliá Vinpearl Phu Quoc — Hotel in Phú Quốc

Sadly, we were only able to stay for 2 nights; however, those 2 nights were amazing and memorable. We booked a Level 3 BR beachfront villa for ourselves, our 2 children, and my parents. My parents were blown away by how beautiful the villa, beach, and facilities are; it was a true treat and one they'll never forget. The only downside is that we visited during the low season, so not all of the Level amenities were available. We were a bit disappointed because this wasn't obvious on the website when I booked; however, the manager (Victor) made time to address this personally with me.

Staff: Victor and all the Level staff went out of their way to do all they could so that we didn't feel we had missed out on any of the Level benefits or conveniences. I was truly touched by our conversation and how he took the time to genuinely understand and appreciate the significance of this trip for my family (my father is 82 y/o and may not be able to return to Vietnam again). Victor even took the time to send me a personal message after we left, since he was not present on our departure date. In this message, he again shared how touched he was by our family's visit and my father's love for Vietnam and family. Victor, Esme, Stark, Jodie, Min, Vi, Ryan, and all the Level staff were truly exceptional. Their warmth, hospitality, friendliness, and professionalism truly stand out. Any requests we had (e.g., buggy service, extra towels, beverages at the Ibiza beach area, off-resort transportation requests, etc.) were received and delivered with enthusiasm and efficiency. Communication through WhatsApp was fantastic.

Resort: Everything is stunning! The villa was tastefully decorated, large, incredibly clean, and well-appointed. Although there are some details that are not "pristine" (e.g., minor caulking work, etc.), we thought the villa was comparable to similarly priced luxury resorts we've stayed at in Mexico, Jamaica, and the DR. This doesn't bother us at all; however, I thought I'd mention it since I know some travelers are a bit more fussy about this. We did experience some minor inconveniences in the villa (e.g., running toilet, request for beach towels, A/C operation in one room), the Level staff attended to these in record time.

Food and Drinks: The food at the buffet was very good and offered a bountiful variety of international and Vietnamese cuisine. Believe it or not, the bánh cuốn was the best I had during the trip, even rivaling my mom's! My husband and I had dinner at the Spanish restaurant and were pleasantly surprised by how good everything was, we'd definitely return! Although the resort is at a higher price point, we found all the restaurant prices very reasonable. Alcoholic drinks were GREAT! Not at all watered down like they often are in Mexico--really, really, tasty and generous!

Level: Even if I had known in advance that not all the Level benefits (e.g., private pool and beach area) were available during our stay, I still would have booked the Level villa simply for the gorgeous, beachfront location. Zero regrets. Also, we really enjoyed the Level lounge. Even though we were typically the only ones there, the staff made us feel so welcome and taken care of. The Level lounge and bar were the only places in Vietnam that I had good, white wine! I can only imagine how great the lounge must be during the high season. During the low season the snacks were pretty limited, but the daily cocktail hour was really nice and fun (only suggestion is to include more savory snacks as part of the spread). The day we left we were gifted some really nice Level-branded souvenirs (sun hats that my daughter and mother LOVED, water bottles for kids, beach bags); these were much, MUCH nicer than any other club level gifts we've received from other...

Best hotel we've ever stayed at.

Simply put the meliã could not have done anything more for us as guests. We were extremely well treated, with staff that are a credit to the hotel in itself. Not only that, but excellent food, drinks, and also impressive facilities.

Particularly, with the service and management, Vyan, Stephen, Antoni and also Jonas were excellent, all extremely kind, helpful and overall sorted anything we desired, making our stay memorable and also incredible. For example, we have an extremely severe nut allergy within the group and so we were worried that we wouldn't be able to eat at the buffet, or some A la Carte restaurants. However, upon arrival this was taken note of, and Stephen, the executive chef, was incredible. Every single night we ate (whilst staying for 11 nights,) Stephen worked tirelessly to ensure that anything we wanted to eat in the buffet or the restaurants was without nuts entirely, sometimes even delivering food to our table himself, during the busiest times, Christmas and new year. It's safe to say that Stephen is a credit to the resort and we cannot thank him enough.

Additionally, Vyan, part of the guest experience team, too was incredible. Anything we desired, whether it was getting us a tuk tuk/buggy, and everything possibly else, sorting out everything, made our stay incredibly special. She welcomed us on arrival after taking note of the allergy, she made sure we felt safe in all restaurants with the allergy, booked all restaurants for us, making our stay incredibly relaxing, knowing she was there. Again we cannot credit, or thank her enough.

Both Antoni (executive manager,) and Jonas (F&B manager,) too worked tirelessly to ensure everyones stay was perfect to each fine detail. They too must be credited for all their hard work.

Furthermore, all the staff and tuk tuk drivers were very fun, friendly, efficient, and hardworking, which we must appreciate for their valued work.

ROOMS: At the meliã, we stayed in a 2-bedroom villa, with a private pool. It is safe to say that this was incredible, and the best room we have ever booked, especially for the price. The inside was luxurious, whilst the outside was very grand, yet modern. The private pool, overlooking the river was beautiful, spotless and just breathtaking. We highly, highly recommend this resort.

FACILITIES: The resort is equipped with 3 pools, and 4 buildings, one of which, is for the level only. I must say that each of these pools are flawless, beautiful and relaxing. The resort is situated on bai dai beach, a beautiful one. In the main pool (ibiza building) there are many activities to enjoy such as foam parties, aqua gym, zumba and dance, and much more, which get the entire family involved. These are run by the amazing and enthusiastic animator team. Too the tuk tuks/buggies are efficient, and add a nice touch to the resort, making it feel like a town. Once again, we cannot fault this.

FOOD AND BEVERAGE: The food in this resort is delectable, along with the drinks. All A la Carte restaurants, Doki Doki, Cape Nao and Casa Nostra are all delicious, with vast menus. The buffet at both breakfast and night are amazing, with vast choices, and many stations. Additionally, the cape nao bar is a great touch for drinks throughout the day. Lunch too cannot be faulted, with menus for light snacks and also main meals, and not to forget, desserts.

We highly recommend this hotel as an incredible, relaxing getaway for everyone. Simply put, we cannot fault this place, as everything from the service to the rooms, to the food and beverage just blew us away. All the effort from the staff don't go unnoticed, each aspect of the resort made our stay unbelievable, and one which we wish to...

Rooms = We stayed in the 2 Bedroom lake view suite, it was very nice during first impressions. However behind the facade not everything was perfect as it felt like an empty show house. For example there was a full kitchen but no utensils or plates or cooking equipment etc ( fine for all inclusive but not okay if you actually wanted to use the kitchen and dining table ). Patio door locks were both faulty and there was an ant infestation in the master bathroom ( they actioned quickly but the ants came back quickly too ). Very limited storage space so we utilised a shelf in bedroom only to find out that the shelf had wet paint on it and it ruined some of our clothes. On a positive note the lounge area was very comfortable and outdoor space was very nice.

Food and Drinks = When we were there ( april 2025 ) majority of the restaurants / bars were closed. We had payed for the all inclusive package however this is somewhat misleading. Breakfast : buffet dining area emphasise on food catering to solely korean guests for all meals, despite not being picky eaters we did have to resort to the kiddie section for a glimpse of appealing food which was disappointing to say the least. Difficult to get drinks at buffet restaurant as most guests at the buffet were not all inclusive. As all inclusive guests we thought we would able to visit all restaurants and pick and choose which of the restaurants to go to however we were told at check in we could only visit one restaurant once during our stay. Thus it was more than disappointing when we arrived at the near empty restaurant and discovered only 25% of the menu was available to all inclusive guests as the remaining 75% was only included for premium all inclusive members which was not a option to book on the website and no one mentioned all inclusive does not mean all inclusive. As a result we had to choose from vegetable paella or chicken paella or a fish dish. ( However after raising a complaint the issue was somewhat resolved for visitors who don’t want to complain this would not be a fair selection ). For lunch you can go to the underwhelming buffet or the snack bar menu at the main pool which was very good with plenty of choice however you could go here for an evening meal. Regarding drinks they were only available at one outlet and the service was very slow as well as this choice was somewhat limited as again the menu had a small amount of premium all inclusive options which you would have to pay for despite being all inclusive. The bar and restaurant ( in the ibiza bloc ) both were very empty and the bar specifically had no atmosphere and very limited seating as most the space was taken up by the near empty restaurant. Upstairs was a cocktail bar with karaoke seemingly with better seating, drink choice and atmosphere than downstairs. However it was not available to us as all inclusive guests only to premium all inclusive guests and again was mostly empty.

Safety = very safe secluded resort however would of preferred doors to lock

Walkability = For us we were lucky as breakfast was in walking distance however everywhere else you had to take a tuk tuk which were generally fast and efficient via phone app but limited areas to go to many areas were closed.

Notable Details = Overall hotel is beautiful but pipes and bin bags are present around the rooms. We as a family would agree not to return or recommend at that price point due to the restrictions on all inclusive guests which were unexpected and the limited facilities. As northerners we could sum up the hotel as fur coat...