Cresta Lodge Harare — Hotel in Harare

This place is an excellent destination that offers a great environment for all visitors. The staff is happy and always ready to assist you with whatever you need. The place is easily accessible through the road, making it a convenient location for all visitors. The place is open 24 hours a day, ensuring that you have enough time to enjoy all the amenities that the place has to offer. The place is wheelchair accessible, ensuring that everyone can enjoy the facilities without any restrictions. The toilets are clean and well-maintained, providing a comfortable experience for all visitors. There is also water available, ensuring that you stay hydrated during your visit. The place has backup power in case of load shedding, ensuring that your experience is not interrupted. Tight security is available, ensuring that you feel safe and secure during your visit.

The rooms and bathrooms are excellent, providing a comfortable and relaxing experience for all visitors. The lawns and flowers are beautiful, adding to the overall charm of the place. The conference rooms are also excellent, making it a great destination for business meetings and events. The service costs are fair, ensuring that you get value for your money. Overall, this place is a wonderful destination that offers a great environment, excellent facilities, and top-notch service for...

Not good at all this time round. Went there for a weekend break with wife. Went for breakfast and housekeeping basicaly occupied our room until well after 2pm while we were stuck on the chairs outside the whole time.Saw a Manager about it who appeared disinterested and simply apologised and said its because they thought we had checked out! They also accepted our booking but did not notify us they had also booked an afternoon and night wedding which obviously affected our intended restful visit. Add day long cleaning plus day&night wedding equals a whole day of our visit lost just like that.Asked for resolution to the matter and after much haggling (which was unpleasant)manager on duty offered to relocate us to another room 'deflected'from wedding party.On day lost he had no help till we suggested staying an extra night to cover our loss.still he insisted we pay up.We then haggled for a reduced rate which he agreed to but without breakfast.argued again then he added breakfast. I feel we could have been handled better than this.Result:Ruined weekend getaway. Definitely not as restful...

The hotel is well situated near the CBD area, on Samora Machel Road in Harare. The property is spacious, has sprawling garden area, and a big parking lot. Has a restaurant ‘Chatters’ and a bar with the same name in the compound.

The staff was polite, albeit showed much less concern and empathy towards a situation I was in.

The staff and even the top management (because they are drivers of such positive changes) must be open to basic hospitality skills, especially in terms of understanding the guests. Mere soft skills don’t help here. If a guest is requesting small things like a single invoice attached to the room towards all the meals, what’s the matter with that? They asked me to pay an advance towards the meals I am going to have at the hotel’s restaurant. Can you presume your meals for a week, and be sure that you’ll have all of those at the hotel’s restaurant? You can’t.

I imagined paying a 5 star worthy rent at a 3 star hotel should’ve been more inclusive experience. It was slightly disappointing in certain aspects. However, I expect them to improve on those...