Beginning Boutique Showroom & Click and Collect — Local services in Brisbane City

BUYER BEWARE - DO NOT PURCHASE

I purchased an item which arrived to me faulty with the stitching coming loose. When wearing the garment it was obvious the stitching was loose making it unwearable. Upon returning the item Beginning Boutique refused to refund my money as they didn’t see the fault as worthy of a refund. If I’m paying good money for something I expect it to be in perfect condition and if it’s not any normal business would refund the purchase amount.

UPDATE:

Whilst I was eventually refunded my money after having argued with the staff - I received this warning:

Please keep in mind that Australian Consumer Law states the following with regard to minor faults (i.e. problems that can easily be fixed)... You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund.

So be aware - refunds are extremely hard to get back from this retailer.

DO NOT PURCHASE FROM HERE UNLESS YOU WANT TO RISK RECEIVING...

I ordered a $90 playsuit from Beginning Boutique to wear whilst I was on holiday. Within a few hours of wear it ripped causing me quite a bit of embarrassment. I emailed customer care and they refused to refund me on the basis that I had worn it. I was unhappy to accept this because if it is faulty it is irrelevant whether or not I've worn it. As far as I'm concerned, it's reasonable to assume that a $90 item should last more than one wear. They told me that it was not a major fault and they’d only pay for me to get it repaired. They expected me to go and get it fixed when I’m on holiday regardless of the fact that they’ve sold me a faulty item and should be refunding me. I would advise that everyone got to the ACCC and lodge a dispute as companies like this should not get away with this sort of treatment. From my experience and reading other reviews it appears they’re only interested in helping when they want your money. I’m not even convinced they’re interested in compliance with ACCC obligations. I’m really disappointed with the service and also the quality of the clothes and will never be...

I ordered a dress from Beginning Boutique on 6/2, 16 days before a wedding I am going to. No shipping information until 5 days later when they finally got around to sending it out. I live in San Francisco, and instead of sending it straight across the Pacific, they routed it the entire way around the world, and didn't even get to Germany until 6/10. If they had been smart, and sent it the obvious route, I likely would have had my dress by now. Instead I don't expect to see if for weeks. Not only is it the longer route, but now it will have to stop through every country's customs, instead of being sent the shorter, more direct route to the US. Thanks Beginning Boutique, thanks for making me spend twice as much money on a dress because I'm obviously not going to get this in time for the wedding. I will not be shopping here again. If you live internationally, I would suggest saving yourself the trouble and shopping at one of the better Australian boutique stores. Mura Boutique and Hello Molly are far better and ship so quickly. Beginning Boutique, you could use to learn a thing or two from...