Orana Cinemas — Local services in Orana

Today we wanted to have lunch before the movie so we chose the Cafe at the theatre. We ordered our lunch lasagne very small piece, hubby ordered Gourmet Beef roll, we asked was it pulled beef or slices no one knew.So we went ahead with the order.Then they couldn’t put into computer it wasn’t on the list, 4 people later one rude older manager.He said charge for a filo pastry we said that’s $2 dearer than a roll so after 5-8 mins waiting to put into computer. After 25 mins wait our lunch arrived . Well Lasagne small, gourmet Beef Roll turned out it was a Sausage roll. I asked the girl where was my husbands beef roll she said that’s it.I asked how can they call this Gourmet Beef roll it’s a sausage roll. She said that’s what you ordered.At no time was I rude to this girl just asked why it’s called a Gourmet Beef Roll. It should be named a sausage roll. Not long after I spoke to the older man manager who informed me I upset his girl ,at no time did I speak rude or nasty.Others sitting in cafe couldn’t believe what he said as they agreed I didn’t say any thing wrong. Our tea and coffee never arrived till we had to go into movie. We paid extra to go into Bogarts better seating Etc. If you are shorter and want to lean back rather than sitting up you won’t see the movie.The Rail is at a height when you push back your head you can’t see the bottom of the screen All up don’t bother going to eat or pay extra for Bogarts seating not worth the money. The older manager needs to learn to smile , respect his customers and ask what the problem is.Couldn’t careless. My Husband didn’t want pastry he wanted a roll .He left his $16 sausage roll....

Don’t go here. Don’t waste your money. We arrived 20 minutes before the movie started, purchased tickets at the counter from a rude young staff member who didn’t smile once. When we gave our tickets to the staff at the door she was occupied in conversation with another staff member, briefly looked at our tickets and pointed towards cinema 1, didn’t look at us throughout the entire interaction. We entered the very old fashioned cinema and was welcomed with a funky smell and torn seats. Once the movie started an older woman staff member entered the cinema and was staring at everyone sat there, looking at what they were eating and drinking, she came over and told us we couldn’t eat any food purchased outside of the cinema and that she would ‘have to take it away and put it in the bin’ we offered to put it back in our bag which she then responded with ‘I’ll just take the whole bag’. We ended up putting the food back in our car and returned to the screen. The film was good however the overpowering scent of mildew and dust was distracting. The same woman came back halfway through the film to check everyone in there wasn’t consuming food or drink purchased elsewhere. She was very rude the whole time. We hadn’t read anywhere you couldn’t take your own snacks, and I’ve never been to a cinema where you couldn’t. They need to make this much clearer before you purchase tickets. Would never return, all staff we encountered were rude and unhelpful. Not worth the...

Screens are good but these cinemas have very poor bass isolation and higher frequencies travel through the walls way more than they should.

Meaning, if you are watching a quiet film and there's a loud film next door, it sounds like there's an earthquake happening, which is distracting while you are trying to engage with your quiet film.

With cinemas in Sydney and Melbourne, I can hear a trace of sub-bass frequency sometimes, never any other frequencies, and it never ruins the film I'm watching.

Sub-bass travels through foundations and the ground easily, so It's possible they may not have used bass isolation technology properly when constructing the cimema, or not used it at all? It sounds like the walls are too thin too.

Looking forward to a new cinema set to open in Albany, so I can enjoy some...