Acro-Nature — Local services in Morin-Heights

My family and I (son, brother, and cousin) did the junior zoomer course at Acro Nature. It was an exciting experience for all of us until my son sustained a head injury. We went over the safety precautions with Nicole at the beginning of the course. She was the staff member who was overseeing multiple families doing the junior zoomer course. ONE staff member for multiple families. ONE person. I’ve done zip lining before in New Zealand and I saw a stark difference with how they handled safety issues and injury that unfortunately happened. My son and I were on our last zone and because there was a lack of specific information on how to properly harness and Nicole was not there as she was most likely with another family, my son suffered a head injury upon impact when he landed. The harness was too high and he most likely hit his head on the carabiner. This last zone was different from the first zone because of the height difference of the zip line thus the placing of the carabiner would be different (but how would we know that without a staff member supervising us). At one point in the middle zone which was a very challenging balancing course, my son called for Nicole several times for help. It took awhile since she was with other families. In New Zealand, a staff member was WITH US AT EACH LANDING ZONE TO PROPERLY HARNESS US. That was not the case here. I love zip lining but I also didn’t feel safe without inquiring with a staff first since all the zones were different. After my son was injured, bleeding, and hysterically crying, I noticed the lackadaisical attitude of Nicole. As a pediatric nurse, I thought this was inappropriate. She asked me TWICE for a tissue that I didn’t have. Why on earth do they not have a first aid kit on site?! She kept saying “you’re okay, you’ll be fine” and used her glove to wipe the blood from his nose. So inappropriate and lacks blood safety precautions! If you see someone bleeding, call the medic already! I HAD TO ASK FOR A MEDIC TO ASSESS HIM. That should’ve already happened especially with possible concussion. Michel was called in. He adequately assessed him and gave us post-care instructions. Also at the beginning, Nicole told us there was a beehive in one of the zones, under a wooden step. She told us that a girl was stung earlier. It was clearly not closed and we were given an option to go through this zone or not. Another safety issue that they were reckless about. Shouldn’t they have closed it to get rid of the beehive? What if a person got stung and had an allergic reaction to beehive? Or anaphylactic reaction? What then? Like I said they didn’t have a readily available first aid kit and were irresponsible when an emergency happened. Don’t leave it to the customer to HAVE TO ASK for a medic to come. My brother and cousin didn’t ever want to do zip lining after their experience here. All this could’ve been preventable if they had adequate staffing, better safety precautions, and medically responsible staff who were more proactive. So disappointed with my...

I loooved this experience. My husband and I went together. I have never done zip lining and I am very afraid of height! But I was able to finish all the 4 zones and I truly enjoyed it. It was physically demanding, and I needed a lot of focus, but it went wonderful. We allowed more professional participants pass so they do not have to wait. On one of the ziplines, I could not reach all the way to the end. My guide Laura was super nice and instead of bringing me down, she was able to send me a rope and somehow help me to arrive on the pole. I mean it was a small distance and I am sure she did not have to do it! But she did. 😊 thanks! She also gave me good advice and encouraged me on the most physically challenging part of the obstacles - for me at least- The price for the extend of what was offered was wonderful. It was my first experience and it was...

Ça fait deux fois que j'y vais. Je n'ai jamais réussis à finir la quatrième zone pour la même raison. Les dernières tyroliennes, les hautes et longues de la zone 4,les planche de bois qui nous permette de finir la tyrolienne et de commencer la prochaine sont trop étroite et les tyroliennes sont en bananes, ce qui fait que je rebondis à chaques fois sur le coussin et vu que la planche de bois est vraiment étroite, puis que la tyrolienne me repousse vu qu'elle ne descend pas mais remonte, je n'arrive pas à rattraper la stabilité. Il faut avoir les mouvements juste pour arriver à mettre son pied sur la planche. J'y ai été avec un ami, et celui ci a eu le même problème. Cependant, lui, il a plus de force que moi dans les bras, alors il arrivait à se tirer, difficilement, mais il y arrivait. Moi cependant, mes bras sont des spagettis, j'ai zéro force, il n'y a rien à faire. J'ai du me faire descendre. Merci aux gentils moniteurs qui m'ont aider d'ailleurs. Mon deux étoiles ne vas pas seulement pour cette raison. Nous parlions avec une dame qui a été à arbraska et qui nous expliquait que le fonctionnement la bas est totalement différent. La poulie freine seule et on a pas besoin de le faire nous même au risque de rester pris. Cela serait intéressant pour acro nature. De plus, j'ai perdu mon gant, et malgré les cris de tout le monde appelant à l'aide pour moi, ça a pris un bon 20 minutes avant d'avoir un moniteur qui nous entende. Où était il? Aucune idée. Un gros manque de personnel clairement. Quelques minutes après, une autre dame perd son gant. Le moniteur était la il y a quelques minutes, mais il a redisparu, et ça a pris un autre 20 minutes pour cette dame. Il faut vraiment que vous améliorez cela. C'est ridicule et fachant. Et le chemin pour descendre lorsque nous abandonnons à pied, la piste de ski, est très dangereux, jai glisser au moins 5 fois. Cependant, au lieu de mettre un étoile, j'en mets deux car les moniteurs ont été super gentil lorsqu'ils m'ont aider à descendre et on a pu confier nos objets à l'accueil sans rien se faire voler. Mais je ne recommande pas...