Top Shelf Distillers — Local services in Perth

My husband and I wanted to do something fun when we were in Perth recently so I called Topshelf Distillers to see if we could get a whisky tasting and a tour. We discovered that their tours are held on Saturdays but we were there on Tuesday. To my delight, within minutes of calling to inquire, Emma set us up with our own private tour and tasting! The Head Distiller, Zack, agreed to stay late to accommodate us, and Emma created an amazing taste testing experience in their new Sensory Room afterwards. I am not a whisky drinker, so Emma created a taste testing experience for me by introducing me to Moonshine! She also created an amazing cocktail using several interesting taste sensations that we sipped while in the distillery room with Zack.

To say these two went above and beyond is an understatement. It was obvious from the start that Emma and Zack are committed not only to the products (their knowledge of the process and the unique qualities of the pairings was exceptional), but to the customer experience as well. Zack was very open to answering any questions we had and was clearly both knowledgeable and devoted to his craft. Emma made us feel very comfortable tasting the products - "No palate is wrong," and gave us great ideas about how to enjoy each product we sampled. And they made it fun to be there. I also liked how Zack joined us in the sensory room. I noticed how he listened to our comments about what we were experiencing, and it made me feel like my experience really mattered to both of them.

The professionalism, friendly atmosphere, commitment to customer care, and high levels of expertise and knowledge all shone through from the start to finish.

The next day I returned to pick up another product and met more of the staff and could see that this place is genuinely staffed with top notch individuals who are honestly committed to the customer experience and are truly devoted to their craft. Well done!

And the products are amazing and I am now a...

Ordered some Moonshine for gifts for a couple friends, the order was made on September 7th, when a week went by without any updates I sent them a message asking about the shipment times, they said the order would be shipped early the next week, on the 20th they told me it was shipping out the next day, I got tracking for it and was excited since I ordered myself a couple things as well. I ordered last year around Christmas and waited a little over a month for that order to come through, with roads out in BC it made sense that it took so long.

Today I received am email asking me to review the products that I ordered and I thought it was weird since I hadn't received them yet. So I checked the tracking thinking they must know something I don't, but the tracking I have still says "label created" which would mean that Cananda post still doesn't have the package. When I use their chat feature on their website it says the order is being prepared for shipment, so it hadn't shipped yet.

It's currently October 2nd and the items I ordered over 3 weeks ago have not shipped yet.

I have asked my bank for a chargeback and told the customer service to cancel the order. I won't be ordering again from a company that shows little to no respect for their customers. If there is a delay I understand but tellingmme it will ship on the 21st and not updating me when it doesn't is super rude and disrespectful. 0/10 would recommend the booze if you're able to pick it up yourself would NEVER recommend ordering anything from this...

Many positive things to say about these lovely people and their booze too. Their vodka is my favourite vodka. Smooth, reasonably priced, nice bottle, almost a bit sweet. I recently went overboard and ordered almost all the Moonshines in various sizes. Love the smaller sizes to try things out! Reasonably priced too. I think the butter tart is best on its own, followed by the cinnamon, which will also work well in tea and milk and a variety of cocktails. The pb chocolate may only work with milk. I knew that going in, ha. The cherry is not sweet or simulated, bit more tart. Maple bacon is... interesting. I'd say that and cherry are my least faves, but it's subjective. The plain maple is the biggest bottle I got, as I figured it would be the most versatile in cocktails. That said I think the apple pie, butter tart, and cinnamon have more to offer. Fuller more complex flavour, so great on their own. Mixing apple pie + cinnamon + and maple = Mmmm. I must also say the company's customer care and attention to detail is stellar. They shipped most of my order to get it to me sooner, and not only did they include some sweet notes explaining the butter tart stuff was on its way, they also emailed, called, and gave me bonus butter tarts to boot! So thoughtful. Also gave me some coasters and a key chain thing. Felt loved. Feeling...