Milner Feed & Pet Supply — Local services in Township of Langley

I am seriously disappointed in the lack of good customer service at Milner’s. I needed to return a bag of wood pellets that I had for 4 days over their 30 day return policy & they refused. I could understand it if it was a product that might deteriorate but this was in perfect condition & no longer of use to me.

The man I spoke to also refused to give me his name & refused to give me the owners name as well. I admit, I was shocked by his attitude of not providing this information.

For $8.83 they have now lost me as a customer as I will not shop at establishments that treat their customers this way. The money itself was not an issue but the lack of goodwill was. They also seem to have forgotten that word of mouth can go a long way. Am I angry? Absolutely.

** I just read your reply and am even more shocked at how you have twisted the conversation that occurred. Apparently you consider asking for the name of the person I spoke to & the owner’s name rude?? And threats? Is that how you interpret someone disagreeing with your staff? And after this disagreement, you have not even had the courtesy to ask my side of the story before posting your reply. Or are you the rude person I spoke to who posted this reply?

Furthermore, the only alternative solution presented was to donate the pellets to a rescue group. That was it. You have completely twisted the conversation to be in your favour. It’s one thing for you to have an opinion but another to mislead & lie. ...

The staff are always very kind and knowledgeable. I really appreciate all the dog and cat food that's made here locally. I find the selection far outweighs Pet Smart and you're not buying garbage for your pets. There's also a very broad price range of food so there's something for everyone with a budget in mind. They have loyalty programs with certain brands (dog and cat food). A great selection of toys as well. You can find just about anything you could possibly need for your furry family members including livestock and barn animals. I've recommended Milner to my family and have been coming...

My dog and I went to check out Milner for the first time a few days ago and I wanted to inquire about custom ordering a few products (as the website says they’re able to do in most cases), and ask about some raw products. We walked in and were not greeted or acknowledged by staff, and weren’t for the whole time that we were in there. I didn’t want to interrupt the conversation that they were having with each other so we left. I won’t let one bad experience keep me away from what seemed like a clean, well-kept store with decent prices, but a very disappointing first time to...