PUNTA CANA-SAONA ISLAND excursions- CAPTAIN COCO ECOTOURS- Punta Cana-Bayahibe. DOMINICAN REPUBLIC — Local services in La Hispaniola

I contacted Captain Coco the day before to request about Saona vip tour and was happy to hear that they could organize it. We were picked up by their taxi from our hotel.

I was expecting a group of people but we were only 4 plus our guide and the captain. So it was a very private tour which I liked.

The weather was windy so the ride in the small motor boat was jumpy. So obviously no dominican music or rhum on the boat - just holding tight to the boat. But the captain was doing a good job.

We first arrived to Mano Juan and had a small tour there with our guide and a lunch. The food was ok but cold. We stayed there quite a long time and I was starting to wonder if we were going to visit all the places we were promised.

After the lunch we were told that we would go to Playa del Toro which was not in the plan. We told the guide that we were supposed to go to Canto de la playa and piscina natural and after some phone calls it was ok. I don't know what kind of a mix up there was but initially we were not getting what we paid for.

Canto de la playa was really beautiful. The natural pool was not that great for us cause it was windy and the water wasn't clear but I can imagine that it's really nice on a calm day.

On the way back we were dropped off to our hotel which was great service. We...

We've booked the catamaran/boat trip to Saona Island. Since there was no website online at that time, we did everything via WhatsApp. The trip via boat to the island and the island itself were nice, as long as there weren't too many people. However, the way back via catamaran was a nightmare for us! The music was so loud we couldn't talk to each other any more and our ears hurt. Most people were very drunk, since Rhum was offered from the beginning. Several times they fall down while dancing. Moreover they did not have control over their drinks in their hands, they spilled it regularly and we were not always able to keep our belongings save from their Rhum-Cola drinks... Unfortunately the tour back took almost as long as the time we had on the island. According to the description of the tour we got via WhatsApp it was not clear at all, that it's a party tour. We would never have booked it! There is another tour, the VIP tour, which is supposed to be more quiet, as it was told us...

Te hacen esperar 1 hora y media para ser recogidos en el hotel, cuando debíamos salir a las 730, nos pasaron a buscar 9:40. Luego te llevan a una estación de servicio donde hay más de 50 personas yendo a turs y compañías diferentes para volverte a subir al mismo colectivo con cucharadas y mosquitos. Al llegar y ver que hemos ido tarde te llevan en una lancha a una velocidad incontrolable en el cual te dicen que está bien todo el tiempo y vas moviéndote y rogando que la lancha no se dé vuelta en el medio del mar. No hay controles de ningún tipo. Pasan por la picina natural solo 20’ y luego te llevan a una parte de la isla Saona la cual hay una “feria “. En este lugar la mugre del zargazo , basura humana y heces de animales. Allí mismo sobre una mesa sucia te cortan las piñas sobre la mesa y te invitan a comer. Luego de estar dos horas esperando por el almuerzo con olor a basura y desechos y heces te dan de comer y te sirven bebida agua coca cola y sprite. Al consultar por el cerveza ya que pagaste por ello en un pase vip( ver fotos ) te dicen que no está incluida. Al volver a toda velocidad nos llevaron a una isla nuevamente por 20’ cuando reclamas te dicen que ya se hace la hora de volver y así perdiste todo un día en medio de la basura. Al llegar y reclamar dicen que nunca le había pasado esto. Es solo leer los comentarios y verán que sí y muchas veces. Qué desastre !! Éramos un grupo grande al reclamarle al supervisor no nos dio ninguna solución solo nos decía que ellos venden a otras empresas sus servicios y que nos prometió otra cosa la otra empresa cuando le pagamos a a su empresa en efectivo en mano. Y allí te das cuenta que fuimos dos veces estafado. Al decir que vas a hacer un comentario sobre su empresa te dicen que borran los comentarios y que no les hará ningún tipo de daño. Un viaje familiar que en vez de disfrutar termino convirtiéndose en un mal momento. Al pedir las pocas fotos de las piscinas que pudo sacar el fotógrafo no nos quisieron dar su contacto para poder pagarle. Un desastre !!! Un viaje muy triste realmente. Te roban la plata y te hacen pasar un horrible día. Te dicen que “ esto no es Dubai” te tratan mal Y te bloquean sus vendedores al reclamar. Se hacen los enojados. Te tratan mal. Vean ustedes mismos que...